{"id":34065,"date":"2023-03-25T07:38:57","date_gmt":"2023-03-25T07:38:57","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34065"},"modified":"2023-03-25T07:38:57","modified_gmt":"2023-03-25T07:38:57","slug":"broadband-isp-bt-to-refund-customers-after-duplicate-payments","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/03\/broadband-isp-bt-to-refund-customers-after-duplicate-payments.html","title":{"rendered":"Broadband ISP BT to Refund Customers After Duplicate Payments"},"content":{"rendered":"

UK ISP BT<\/a> has apologised and promised to automatically refund customers who were impacted after a billing error meant that a “small number<\/em>” of them had a “duplicate direct debit taken from their bank account<\/em>“, which in some cases forced a few of those impacted into overdrafts.<\/p>\n

According to MSE<\/a>, BT<\/a> has not yet confirmed which payment dates are impacted, exactly how many customers were affected or if the issue is now resolved (we assume so). The provider has also advised anybody who was pushed into an overdraft and incurred fees to contact their customer service team, although it remains unclear whether such individuals would receive additional compensation.<\/p>\n

So far as we can tell, the complaints mostly cropped up over the last week, and almost all of them note that they were charged a second time on 21st March 2023. Some of those impacted have already been told to expect a refund early next week. Related complaints can be found littered across both social media (example<\/a>) and BT<\/a>’s own Community Forum<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

UK ISP BT has apologised and promised to automatically refund customers who were impacted after a billing error meant that a “small number” of them had a “duplicate direct debit taken from their bank account“, which in some cases forced a few of those impacted into overdrafts.<\/p>\n","protected":false},"author":1,"featured_media":27264,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474],"class_list":["post-34065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBroadband ISP BT to Refund Customers After Duplicate Payments - ISPreview UK<\/title>\n<meta name=\"description\" content=\"UK ISP BT has apologised and promised to automatically refund customers who were impacted after a billing error meant that a "small number" of them had a\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/03\/broadband-isp-bt-to-refund-customers-after-duplicate-payments.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP BT to Refund Customers After Duplicate Payments - 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