{"id":34264,"date":"2023-04-29T00:01:58","date_gmt":"2023-04-28T23:01:58","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34264"},"modified":"2023-04-26T11:00:31","modified_gmt":"2023-04-26T10:00:31","slug":"a-comical-case-of-starting-and-stopping-openreach-fttp-builds","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html","title":{"rendered":"A Comical Case of Starting and Stopping Openreach FTTP Builds"},"content":{"rendered":"

Sometimes the UK rollout of a new full fibre (FTTP<\/a>) broadband ISP network in an area can be a bit of a roller coaster, which is something we’ve touched on a few times before (example<\/a>). But today it’s the turn of Openreach<\/a>, which recently seemed to suffer an almost comical level of difficult with deciding whether or not they’re even building.<\/p>\n

In this case, the situation concerns the area around ISPreview itself in Dorset. CityFibre<\/a> deployed their Fibre-to-the-Premises<\/strong> (FTTP<\/a>) network here at the end of last year (i.e. date it went Ready for Service) and, in March 2023, Openreach<\/a> followed that with one of their own notifications, which informed us that our area had finally been added to their build plans too and would be covered within the next few weeks. Hurray.. more choice!<\/p>\n

However, what followed that first email notification was a chain of updates that became almost as amusing as they were frustrating, which seemed to highlight Openreach<\/a>’s struggle with trying to clearly and consistently communicate whether or not they’re actually going to cover a particular property.<\/p>\n

But sometimes it’s easier to show rather than tell, so here’s a simplified log of the updates we’ve recently received, where Openreach seems to have contracted a bad case of tourette’s syndrome.<\/p>\n

Openreach’s Local FTTP<\/a> Build Notifications (Emails)
\n<\/strong><\/span><\/p>\n

07\/03\/2023 – We’ve added your area (and specific address) to our build plans and are on course to deliver by Mar\/2023.<\/p>\n

19\/03\/2023 – We’ve started building and it should be available “soon<\/em>“.<\/p>\n

02\/04\/2023 – We\u2019ve reviewed our build plans and currently we can\u2019t deliver to your address. “There are lots of reasons for why our plans change – from engineering hazards to access permits. We review our build plans regularly as circumstances change. We hope this is just a temporary setback and that we can bring [your address] back into our Full Fibre build plans in the future<\/em>.”<\/p>\n

05\/04\/2023 – We\u2019ve added your area to our build plans, and we\u2019re on course to deliver to your address by Jun\/2023.<\/p>\n

17\/04\/2023 – We’ve started building and it should be available “soon<\/em>“.<\/p>\n

19\/04\/2023 – We\u2019ve reviewed our build plans and currently we can\u2019t deliver to your address.<\/p>\n

21\/04\/2023 – We’ve started the build in your area and full fibre should be available “soon<\/em>“.<\/p><\/blockquote>\n

For most people, the “we can\u2019t deliver to your address<\/em>” message is usually taken as somewhat of a finite communication, which at best means that the service is unlikely to arrive anytime in the near future. So you definitely don’t expect to see several of those messages in a short space of time.<\/p>\n

However, in this case, Openreach appears to suggest that they’ve re-started their local rollout three times within the space of under two months, and that’s as odd as it is frustrating, as well as being just a little bit humorous. Naturally, we queried this with the network operator, which confirmed that it “isn’t normal<\/em>” and is in fact the result of a “glitch with our data system that responds to Registrations of Interest from members of the public<\/em>.”<\/p>\n

The good news is that Openreach has located the cause of this error and are now fixing it. So, if anybody else has a recent email chain like ours, then you should soon be getting another email to apologise for the incorrect messaging. The next email will also explain that you’ll soon receive another email (yay.. more emails!), once their systems are fixed and updated, to confirm the correct status of your address within their plan.<\/p>\n

In our case the news is good, since we’re still very much set to be covered by the rollout. Feel free to comment below if you have also been impacted by a similar issue.<\/p>\n","protected":false},"excerpt":{"rendered":"

Sometimes the UK rollout of a new full fibre (FTTP) broadband ISP network in an area can be a bit of a roller coaster, which is something we’ve touched on a few times before (example). But today it’s the turn of Openreach, which recently seemed to suffer an almost comical level of difficult with deciding […]<\/p>\n","protected":false},"author":1,"featured_media":34295,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,69],"class_list":["post-34264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nA Comical Case of Starting and Stopping Openreach FTTP Builds - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Sometimes the UK rollout of a new full fibre (FTTP) broadband ISP network in an area can be a bit of a roller coaster, which is something we've touched on\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Comical Case of Starting and Stopping Openreach FTTP Builds - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Sometimes the UK rollout of a new full fibre (FTTP) broadband ISP network in an area can be a bit of a roller coaster, which is something we've touched on\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-28T23:01:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/04\/nggallery_import\/Engineers-working-on-Fibre-Connection-at-Openreach-2023.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"A Comical Case of Starting and Stopping Openreach FTTP Builds\",\"datePublished\":\"2023-04-28T23:01:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html\"},\"wordCount\":649,\"commentCount\":56,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/nggallery_import\\\/Engineers-working-on-Fibre-Connection-at-Openreach-2023.jpg\",\"keywords\":[\"FTTP\",\"Openreach\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/a-comical-case-of-starting-and-stopping-openreach-fttp-builds.html\",\"name\":\"A Comical Case of Starting and Stopping Openreach FTTP Builds - 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