{"id":34429,"date":"2023-05-11T07:50:40","date_gmt":"2023-05-11T06:50:40","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34429"},"modified":"2023-05-11T07:50:40","modified_gmt":"2023-05-11T06:50:40","slug":"openreach-try-to-reduce-uk-fttp-on-demand-broadband-cancellations","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/05\/openreach-try-to-reduce-uk-fttp-on-demand-broadband-cancellations.html","title":{"rendered":"Openreach Try to Reduce UK FTTP on Demand Broadband Cancellations"},"content":{"rendered":"

One of the problems with Openreach<\/a>’s quirky and expensive FTTP<\/a> on Demand (FTTPoD or FoD) broadband product for UK ISPs is that it suffers from a high rate of order cancellations, which are running at a rate of around 90% following the site survey and confirmation of the build charge. In response, the network operator is changing the order and survey process.<\/p>\n

Firstly, it’s important not to confuse the normal gigabit-capable Fibre-to-the-Premises<\/strong> (FTTP<\/a>) service with FoD, which is a premium product aimed at smaller businesses. In a normal native FTTP<\/a> rollout, Openreach<\/a> foots the bill to install the optical fibre down your street, but with FoD it’s the customer who chooses to pay for the extremely expensive civil engineering side of that build (desktop quotes can run into the tens of thousands).<\/p>\n

NOTE:<\/strong> Only a few ISPs support FoD – including Amvia<\/a>, Cerberus Networks<\/a>, Fibre.Net, FluidOne<\/a>, Giganet (limited locations), Sempervox.net, Syscomm, Wavenet and 1310.io<\/a>. After a FoD contract is up with an ISP, customers can switch to a normal FTTP provider and package.<\/div>\n

The advantage of FoD is that it can enable you to get a gigabit FTTP line built right to your property, even if full fibre wasn\u2019t previously planned to be natively deployed into your area. All of this sounds great, except for the high cost of building such infrastructure and the long lead times involved, which make it far too expensive for most ordinary people. Not to mention that it’s awkwardly positioned in an area that Leased Lines also inhabit.<\/p>\n

As a result of all this, FoD’s future was called into doubt last year (here<\/a>), although some ISPs (especially Cerberus Networks) were successful in keeping it alive. But some problems have remained stubbornly hard to tackle, such as the high rate of order cancellations. Openreach<\/a> now plan to introduce a new approach that they hope may help to tackle this issue.<\/p>\n

The changes include the requirement for a mandatory Non-Binding Estimate (NBE) to be requested by ISPs ahead of placing a FoD L2C Order, and the introduction of a new Complex Survey for FoD (this will also apply to other bespoke fibre build projects too).<\/p>\n

Openreach’s Statement<\/strong><\/p>\n

Currently, all FOD Orders are surveyed by Openreach as part of the planning, design and costing process and the Order cancellation rate is running at c90% following the site survey and confirmation of the build charge.<\/p>\n

Therefore, in order to reduce the cancellation rate and associated wasted costs for both CPs and Openreach, from 10\/08\/23, it will become mandatory for all CPs to follow the FOD NBE process, prior to Openreach accepting and progressing a FOD Order to planning and survey.<\/p>\n

On receipt of a FOD Order, where the NBE has not been requested\/completed, the FOD Order will be placed into CP delay, pending action from the CP to request the NBE. Following the NBE being provided, the CP will need to acknowledge the required budget for build and request Openreach to proceed to the FOD survey.<\/p>\n

Furter details about the process will be shared at the upcoming CFPPG on 24\/05\/23.<\/p>\n

Openreach would like to remind CPs that the FOD NBE is not binding (not capable of acceptance) but is illustrative of the Final Build Charge and will enable CPs and their end customers to understand the budget before placing a FOD Order and proceeding to survey (which is charged at \u00a3298.96 if the Order is not then progressed to build).<\/p>\n

Openreach would like to request that CPs adopt the process change as early as possible, i.e., in advance of the official 10\/08\/23 process change date, with the purpose of reducing FOD Order cancellations at the earliest opportunity.<\/p>\n

Following implementation of the change, Openreach will monitor the impact of the change against FOD Order cancellation rates.<\/p>\n

Introduction of the Complex Survey <\/strong><\/p>\n

From 10\/06\/23, Openreach will offer a new FOD Complex Survey option for CPs.<\/p>\n

Upon request, Openreach will conduct a full, detailed survey, covering the network route from the end customer premises to the serving head end exchange.<\/p>\n

It is anticipated that CPs will request this survey where a high build charge has been quoted by the FOD NBE, and there is an expectation that a full detailed survey will result in an improved network design and an adjusted cost for the FOD Build Charge.<\/p><\/blockquote>\n

Naturally, this is FoD, which means that the new Complex Survey process isn’t exactly cheap – for a single order \/ lead site you’ll need to pay \u00a32,932 +vat. But on the upside, adding additional FoD sites on the same Passive Optical Network (PON) to that survey process will only increase the cost by \u00a345 per site. We can see this helping to reduce cancellations, although at the same time we suspect the changes might not do all that much to boost take-up.<\/p>\n

Further details on all this can be found in the operator’s latest briefing<\/a> document. But inevitably, the little demand that does exist for FoD is already being reduced by Openreach’s own native FTTP rollout, which currently covers 10 million UK premises and aims to reach 25 million by December 2026. Not to mention the impact of many rival network builds, and Project Gigabit’s target to reach c.99% (“nationwide<\/em>“) coverage of gigabit-capable broadband by 2030.<\/p>\n","protected":false},"excerpt":{"rendered":"

One of the problems with Openreach’s quirky and expensive FTTP on Demand (FTTPoD or FoD) broadband product for UK ISPs is that it suffers from a high rate of order cancellations, which are running at a rate of around 90% following the site survey and confirmation of the build charge. In response, the network operator […]<\/p>\n","protected":false},"author":1,"featured_media":31724,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,69],"class_list":["post-34429","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOpenreach Try to Reduce UK FTTP on Demand Broadband Cancellations - ISPreview UK<\/title>\n<meta name=\"description\" content=\"One of the problems with Openreach's quirky and expensive FTTP on Demand (FTTPoD or FoD) broadband product for UK ISPs is that it suffers from a high rate\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/05\/openreach-try-to-reduce-uk-fttp-on-demand-broadband-cancellations.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openreach Try to Reduce UK FTTP on Demand Broadband Cancellations - 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