{"id":34649,"date":"2023-06-05T09:30:17","date_gmt":"2023-06-05T08:30:17","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34649"},"modified":"2023-06-05T14:43:13","modified_gmt":"2023-06-05T13:43:13","slug":"new-uk-isp-earth-broadband-launches-to-put-the-planet-first","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/new-uk-isp-earth-broadband-launches-to-put-the-planet-first.html","title":{"rendered":"New UK ISP Earth Broadband Launches to Put the Planet First UPDATE"},"content":{"rendered":"<p>A new broadband ISP called <a href=\"https:\/\/earthbroadband.com\/\" target=\"_blank\" rel=\"noopener\">Earth Broadband<\/a> (earth.) has launched that claims to be doing things differently by &#8220;<em>putting customers and the planet first, and with fast speeds and fair pricing<\/em>.&#8221; In particular, some of the money from subscriptions will be used to help remove plastic from the ocean and plant 5 extra trees every month.<!--more--><\/p>\n<p>Launching a new ISP into what is an already overcrowded and complex market carries a significant risk, but Earth Broadband clearly feels as if they have a unique enough twist to attract consumers away from already better-established rivals and have promised NO &#8220;<em>hidden price rises<\/em>&#8220;. But we should point out that they&#8217;re by no means the first internet provider to include a charitable element related to the environment (e.g. Green ISP).<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> By 2025 the ISP is aiming to plant 500,000 trees and remove 100,000 pounds of plastic each month &#8211; based on the assumption of having gained 100,000 customers (most new entrants take a lot longer to reach that number, assuming they ever do).<\/div>\n<p>The packages themselves all appear to be based off <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/openreach\" target=\"_blank\">Openreach<\/a>&#8217;s national <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttc\">FTTC<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> broadband network. Prices start at \u00a334.99 per month (\u00a329.99 for the first 3 months) for their entry-level 67Mbps tier (incorrectly listed with an 8Mbps upload), which rises to \u00a344.99 for 98Mbps (20Mbps upload) and \u00a359.99 for their 900Mbps (115Mbps upload) tier.<\/p>\n<p>However, at the time of writing, their availability checker wasn&#8217;t returning full results for the <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> enabled postcodes we tried and instead only displayed their 67Mbps package. But when clicking the plan to see what other charges or contract options might apply, we were instead presented with an error. Clearly a bit more testing is required.<\/p>\n<p>A quick look at the T&amp;C&#8217;s revealed that there would also be a &#8220;<em>one-off charge of \u00a319.99 for delivery of the router and connection<\/em>&#8221; and those taking the Service for a Fixed Term of 12 months will pay a set-up fee of \u00a360.00. Interestingly, the terms also appear to mention that the ISP will charge a \u00a335 cancellation fee (i.e. at the end of your contract) and you&#8217;ll need to return the router to them at your own expense or face a \u00a360 charge.<\/p>\n<p>The provider&#8217;s website also does not yet appear to clearly state whether they&#8217;re a member of an <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> approved complaints&#8217; handler (ADR). Instead, the terms state: &#8220;<em>If within 8 weeks of receiving your complaint we have not resolved it then you may wish to contact the Citizens Advice consumer helpline on 0808 223 1133 for advice and guidance<\/em>.&#8221; But we did separately find them listed on the CISAS website, so they are a member.<\/p>\n<p><strong>UPDATE 1:42pm<\/strong><\/p>\n<p>The CEO of Earth Broadband has kindly informed us that the reason why their <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a> plans don&#8217;t show is because they haven&#8217;t gone live yet. The provider&#8217;s total fibre packages are due to go live next month, and they&#8217;re also correcting some of the issues we highlighted. In addition, there&#8217;s also a 24-month term option that removes the \u00a360 setup fee.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new broadband ISP called Earth Broadband (earth.) has launched that claims to be doing things differently by &#8220;putting customers and the planet first, and with fast speeds and fair pricing.&#8221; In particular, some of the money from subscriptions will be used to help remove plastic from the ocean and plant 5 extra trees every [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":34651,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[55,56,69],"class_list":["post-34649","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttc","tag-fttp","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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