{"id":34663,"date":"2023-06-06T09:10:33","date_gmt":"2023-06-06T08:10:33","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34663"},"modified":"2023-06-06T12:58:04","modified_gmt":"2023-06-06T11:58:04","slug":"starlink-uk-customers-complain-of-broadband-speed-throttling","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/starlink-uk-customers-complain-of-broadband-speed-throttling.html","title":{"rendered":"Starlink UK Customers Complain of Broadband Speed Throttling UPDATE"},"content":{"rendered":"

Some customers of SpaceX’s popular Starlink<\/a> broadband ISP in the UK have started reporting that their download speeds are being throttled, often to around 50Mbps, when they hit a certain threshold. So it’s perhaps no coincidence that they’ve also launched a ‘PRIORITY – 1TB<\/em>‘ plan for \u00a3180.<\/p>\n

Customers in the UK typically pay from \u00a375 per month, plus \u00a3449 for the regular home kit (standard dish, router etc.) and \u00a320 for shipping on the \u2018Standard<\/em>\u2019 Starlink<\/a> package, which gets you unlimited usage, a monthly contract term, fast latency times of 25-50ms, advertised downloads of c. 50-200Mbps<\/del> 25-100Mbps and uploads of c. 5-15Mbps<\/del> 5-10Mbps (speeds may change as the network grows).<\/p>\n

NOTE:<\/strong> Starlink<\/a> now has around 4,200 LEO<\/strong> satellites in orbit around the Earth (altitude of c. 500km+) and they have approval to add roughly 7,500 more by the end of 2027.<\/div>\n

Starlink tends to adopt different approaches to package design and traffic management in different countries, which partly reflects issues of access to ground stations, access to spectrum and so forth (i.e. we\u2019ve seen data caps and throttling being used in some other countries before). At the same time, the provider also needs to be making a profit from what is an incredibly expensive network to build, which is a tricky thing to do without either raising prices or placing more restrictions on network capacity.<\/p>\n

The aforementioned context is important because it may help to explain some of what UK customers on Starlink’s Standard package have recently been reporting via Reddit<\/a>. But we should stress that, at the time of writing, this seems to be impacting some UK customers, but not all.<\/p>\n

Example Starlink User Complaint 1<\/strong><\/p>\n

“I’ve had my starlink for a couple of weeks now and it looks like we’re all being throttled to 50Mbps if we download anything for more than 15 minutes.”<\/p><\/blockquote>\n

Example Starlink User Complaint 2<\/strong><\/p>\n

“Damn, found this post by accident but this is happening to me too. My speedtest.net is over 200Mb here in rural Aberdeenshire but right enough the throughput reduces to slightly over 50Mb when downloading large files even though it starts off well over 150Mb for the first ten minutes or so.”<\/p><\/blockquote>\n

Example Starlink User Complaint 3<\/strong><\/p>\n

“I was finding it hard to believe all the posts myself so I thought i’d try downloading a 10GB file a couple of times:<\/p>\n

https:\/\/lon.speedtest.clouvider.net\/10g.bin<\/p>\n

Sure enough, 15 mins, I go from 200Mbps to a hard capped 50Mbps.”<\/p><\/blockquote>\n

However, we note that UK customers who try to order Starlink’s service today are now also being offered a ‘PRIORITY – 1TB<\/strong>‘ package option for a whopping \u00a3180 per month<\/strong> (unaffordable for most homes), which we suspect may be partly related to the issues being reported above. The service description now describes both plans as follows:<\/p>\n

Standard Plan<\/strong><\/span><\/p>\n

Standard service for typical residential customers at one location. This plan assigns an unlimited amount of \u201cStandard\u201d data each month to customers.<\/p>\n

Priority – 1 TB<\/strong><\/span><\/p>\n

High-speed, priority service for high demand users at one location, includes public IP and priority support. After using 1 TB of Priority data, continue receiving unlimited standard data. Priority data is given network precedence over Standard data, meaning users will experience faster and more consistent speeds.<\/p><\/blockquote>\n

In addition, Starlink has weakened the performance definition<\/a> of their Standard plan. Until recently it advertised downloads of c. 50-200Mbps (now reduced to 25-100Mbps) and uploads of c. 5-15Mbps (now reduced to 5-10Mbps). By comparison, PRIORITY offers speeds similar to what Starlink originally launched with – downloads of 40-220Mbps and uploads of 8-25Mbps.<\/p>\n

In fairness, the operator does apply a general Fair Usage Policy<\/strong><\/a> (FUP) too, but this is one area where the operator may be at risk of clashing with the UK’s Advertising Standards Authority<\/a> (ASA). This is because Starlink largely only make vague references to “network management measures, such as temporarily reducing a customer\u2019s speeds, to prevent or mitigate congestion of the Services<\/em>“.<\/p>\n

The ASA has long since effectively prevented UK broadband and mobile operators from imposing more than “moderate<\/em>” throttling on packages advertised as offering “unlimited<\/em>” usage (or similar terminology) – see details<\/a>. In practice, this approach makes it very hard for any ISP to throttle traffic – outside very generalised measures – while also promoting an “unlimited<\/em>” service, as Virgin Media<\/a>, Lebara<\/a> and many others have since found.<\/p>\n

ASA Statement on Unlimited Terminology<\/strong><\/p>\n

Unlimited claims are likely to be acceptable provided that:<\/p>\n

\u27a4 The legitimate user incurs no additional charge or suspension of service as a consequence of exceeding any usage threshold associated with an fair use policy (FUP), traffic management policy or the like; and<\/p>\n

\u27a4 Provider-imposed limitations that affect the speed or usage of the service are moderate only and are clearly explained in the marketing communication.<\/p>\n

So, marketers will no longer be able to use a fair-use or traffic management policy to slow down legitimate users, nor will they be able to impose an additional charge or suspend the service. A policy which does not affect the majority of customers but impacts significantly on a small number of heavy users is unlikely to be considered \u201cmoderate\u201d. In 2013 the ASA upheld complaints about several companies that offered \u201cunlimited\u201d data but imposed limitations for exceeding the threshold of FUPs<\/p><\/blockquote>\n

Naturally, the question of whether or not Starlink is actually now throttling ‘Standard’ users in a more aggressive fashion remains to be answered (i.e. it could just be a network bug or temporary issue), which makes it difficult to know whether the ASA’s rule would even apply.<\/p>\n

Likewise, the fact that Starlink promotes a download range of 25-100Mbps may also work in their favour, since 50Mbps is above the minimum. But individual customer experiences do count for the ASA too, and the fact that Starlink keep downgrading the advertised speeds is another potential bugbear for the ASA.<\/p>\n

Starlink never seems to respond to our comment requests, so we’re unlikely to get a clear answer from them directly. But if those impacted find that the issue continues, then it might be worth dropping a complaint into the ASA (here<\/a>), although they do tend to take the best part of about half a year to reach a conclusion.<\/p>\n

UPDATE 12:56am<\/strong><\/p>\n

Some of those affected by the issue are now reporting that the throttling has stopped, or at least been tweaked to be less annoying.<\/p>\n","protected":false},"excerpt":{"rendered":"

Some customers of SpaceX’s popular Starlink broadband ISP in the UK have started reporting that their download speeds are being throttled, often to around 50Mbps, when they hit a certain threshold. So it’s perhaps no coincidence that they’ve also launched a ‘PRIORITY – 1TB‘ plan for \u00a3180.<\/p>\n","protected":false},"author":1,"featured_media":30924,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[99,77],"class_list":["post-34663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-asa","tag-satellite"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nStarlink UK Customers Complain of Broadband Speed Throttling UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some customers of SpaceX's popular Starlink broadband ISP in the UK have started reporting that their download speeds are being throttled, often to around\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/starlink-uk-customers-complain-of-broadband-speed-throttling.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Starlink UK Customers Complain of Broadband Speed Throttling UPDATE - 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