{"id":34735,"date":"2023-06-14T08:59:11","date_gmt":"2023-06-14T07:59:11","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34735"},"modified":"2023-06-14T08:59:11","modified_gmt":"2023-06-14T07:59:11","slug":"hyperoptics-anti-mid-contract-price-hikes-campaign-backed-by-labour","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/hyperoptics-anti-mid-contract-price-hikes-campaign-backed-by-labour.html","title":{"rendered":"Hyperoptic’s Anti-Mid Contract Price Hikes Campaign Backed by Labour"},"content":{"rendered":"

The UK Labour Party’s Shadow Digital Minister, Stephanie Peacock MP, has this week given her support to full fibre broadband ISP Hyperoptic<\/a> in its ongoing campaign to stop mid-contract price rises by rivals, which often increases consumer prices well above the current level of inflation (hikes of 13-15% hit many consumers earlier this year).<\/p>\n

The MP gave her support while visiting one of Hyperoptic<\/a>’s FTTP<\/a>\/B deployments in Pimlico<\/strong> (London) this week, to see first-hand the provider’s work to get customers connected to gigabit broadband. Naturally, Hyperoptic<\/a> are engaging in some clever marketing here that also helps to promote their own – more positive – history on broadband pricing, albeit on the back of a serious and relevant point.<\/p>\n

NOTE:<\/strong> Hyperoptic aim to cover 2 million UK premises by the end of 2023 (currently 1.15m in Feb 2023) and they’re home to over 275,000 customers.<\/div>\n

Similarly, Labour appears to be doing much the same, since some of the electorate may have already forgotten the commitments they made last year to introduce a mandatory “industry-wide<\/em>” social tariff for cheaper broadband (available to those on benefits and supported by wholesale providers), as well as to stop mid-contract price hikes by ISPs and reduce early termination charges for contract leavers (here<\/a>).<\/p>\n

Stephanie Peacock MP said:<\/strong><\/p>\n

“It was great to see first-hand the skilled work being undertaken by Hyperoptic to bring full fibre connectivity to homes that need it. Broadband is a necessity not a luxury, yet the failure of Government to act means customers are paying the price with rising bills, and areas are missing out with slow roll out.<\/p>\n

As part of Labour\u2019s three-point plan for broadband affordability, we are calling on Ofcom<\/a> to take action on consumer penalties like mid-contract price rises. It is great to see Hyperoptic mirror this in their campaign to raise awareness of these price rises, and bring about change to protect millions of households from rocketing bills.”<\/p><\/blockquote>\n

James Fredrickson, Hyperoptic\u2019s Policy Director, said:<\/strong><\/p>\n

“Millions of households across the UK are unknowingly locked into deals with inflation busting mid-contract price rises \u2013 and unable to leave that provider without paying hefty termination fees. So we are delighted that Stephanie is backing our campaign. At Hyperoptic we don\u2019t do mid-contract price rises. We believe the price you see advertised should be the price you pay for the length of your contract.<\/p>\n

If your provider can\u2019t honour that promise, we think you should be free to switch. At the very least, advertising rules should be changed so that mid contract price hikes are described as prominently as any advertised price. More broadly, the industry regulator should consider whether this practice should be permitted at all.”<\/p><\/blockquote>\n

The catch with all this is that many of the largest ISPs would probably respond by raising their broadband prices to compensate for some of the proposed changes. In other words, consumers might still end up paying more, but now at least you’d have some security in knowing that the price you pay would stay the same for the length of your contract term.<\/p>\n

Lest we also forget that there are often legitimate reasons for prices to go up, not least because ISPs are frequently adding all sorts of new services (e.g. FTTP<\/a>), developing new systems, facing higher charges \/ costs from suppliers, implementing costly new Ofcom<\/a> rules and legislation, paying extra for their electricity and consumers are gobbling significantly more data every year.<\/p>\n

Finally, we should remind readers that the Committees of Advertising Practice (CAP and BCAP) – sister bodies to the Advertising Standards Authority<\/a> (ASA) – recently ran a consultation on new guidance that could require information about mid-contract prices hikes to be more prominently stated in ads (here<\/a>). The outcome of that is expected to be published sometime this summer.<\/p>\n","protected":false},"excerpt":{"rendered":"

The UK Labour Party’s Shadow Digital Minister, Stephanie Peacock MP, has this week given her support to full fibre broadband ISP Hyperoptic in its ongoing campaign to stop mid-contract price rises by rivals, which often increases consumer prices well above the current level of inflation (hikes of 13-15% hit many consumers earlier this year).<\/p>\n","protected":false},"author":1,"featured_media":34737,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[423,56,148,38],"class_list":["post-34735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttb","tag-fttp","tag-hyperoptic","tag-politics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nHyperoptic's Anti-Mid Contract Price Hikes Campaign Backed by Labour - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The UK Labour Party's Shadow Digital Minister, Stephanie Peacock MP, has this week given her support to full fibre broadband ISP Hyperoptic in its ongoing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/hyperoptics-anti-mid-contract-price-hikes-campaign-backed-by-labour.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hyperoptic's Anti-Mid Contract Price Hikes Campaign Backed by Labour - 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