{"id":34763,"date":"2023-06-16T13:17:21","date_gmt":"2023-06-16T12:17:21","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34763"},"modified":"2023-06-16T13:24:01","modified_gmt":"2023-06-16T12:24:01","slug":"city-focused-uk-full-fibre-isp-hyperoptic-to-cut-110-jobs-as-build-slows","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/city-focused-uk-full-fibre-isp-hyperoptic-to-cut-110-jobs-as-build-slows.html","title":{"rendered":"City Focused UK Full Fibre ISP Hyperoptic to Cut Jobs as Build Slows"},"content":{"rendered":"

Network builder and broadband ISP Hyperoptic<\/a>, which earlier this year revealed that their gigabit-capable “full fibre<\/em>” (FTTP<\/a>\/B) network had covered 1.15 million UK homes (inc. 275,000 customers), has today announced that they’re proposing to make around 110 redundancies (mostly build engineers) and refocus others to customer-facing roles.<\/p>\n

News of job cuts is never good, although the operator stressed to ISPreview that the proposed changes to their engineering workforce – mostly impacting network build teams in Scotland and North West England (i.e. where the rollout of their network is now said to be almost complete) – was not being drive by KKR or any economic challenges.<\/p>\n

NOTE:<\/strong> KKR acquired a majority (75%) equity stake in Hyperoptic<\/a> during 2019 (here<\/a>) and the operator, which is home to 2,000 employees, has so far secured \u00a3600m in debt to fund its growth.<\/div>\n

As part of this change Hyperoptic<\/a> said they’d also be redeploying around 40 network build engineers into customer build and customer connections teams, and into the New Build Homes part of their business where they’ve seen good performance – thanks to improvements in wayleave signing, delivery, and customer take-up rates.<\/p>\n

In addition, the operator said they’re working to remove a layer of management in their Infrastructure Division to help simplify their processes and deliver more quickly. Some of today’s changes reflect the fact that Hyperoptic has somewhat evolved from focusing solely on MDUs (blocks of flats etc.), to also serving New Builds, existing houses and more.<\/p>\n

Dana Tobak, Founder & CEO of Hyperoptic, said:<\/strong><\/p>\n

“In support of our continued growth at Hyperoptic, we have refocused around 40 employees on customer-facing engineering roles, and are proposing to make around 110 redundancies in the UK as we increase our focus on areas that offer us the greatest customer reach.<\/p>\n

Where necessary for the customer-centric roles, we will provide support and training to help keep our people in Hyperoptic \u2013 building on their skills, experience and expertise. For those employees that do move on from Hyperoptic, we will ensure the support they receive reflects the great work they have delivered for this company.”<\/p><\/blockquote>\n

Naturally, we queried whether the job losses from their build team might impact upon their target of reaching 2 million premises by the end of 2023, which it should be said was only set in February 2022 and after they downgraded it from the prior goal (here<\/a>). In case anybody has forgotten, Hyperoptic originally aimed to cover 2 million UK homes by the end of 2021 and 5 million by 2024.<\/p>\n

The provider informed us that they’ve actually revised the 2m target internally some time ago, but haven\u2019t yet set a specific new timeline or communicated it externally (until now). The expectation is that Hyperoptic will now hit this mark sometime in 2024, but we were told that this delay (another one) is not related to the aforementioned redundancies.<\/p>\n

Hyperoptic remains adamant that they’ve now achieved the network build rate they aimed for, have roughly completed their Hyperzone builds in Scotland and North West England, and are ready to focus on their next phase \u2013 scaling their customer-oriented Infrastructure delivery teams to boost value (take-up etc.). But like it or not, to many people, this will still look like they’re about to miss yet another coverage target.<\/p>\n

Customers of the service typically pay from \u00a325 per month on a 24-month term (plus \u00a329 activation) for a 50Mbps package, which rises to \u00a345 for their top 1Gbps plan with free activation (currently free for the first 3 months of service). The provider also offers a social tariff for those on benefits.<\/p>\n","protected":false},"excerpt":{"rendered":"

Network builder and broadband ISP Hyperoptic, which earlier this year revealed that their gigabit-capable “full fibre” (FTTP\/B) network had covered 1.15 million UK homes (inc. 275,000 customers), has today announced that they’re proposing to make around 110 redundancies (mostly build engineers) and refocus others to customer-facing roles.<\/p>\n","protected":false},"author":1,"featured_media":32437,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[423,56,148],"class_list":["post-34763","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttb","tag-fttp","tag-hyperoptic"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nCity Focused UK Full Fibre ISP Hyperoptic to Cut Jobs as Build Slows - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Network builder and broadband ISP Hyperoptic, which earlier this year revealed that their gigabit-capable "full fibre" (FTTP\/B) network had covered 1.15\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/city-focused-uk-full-fibre-isp-hyperoptic-to-cut-110-jobs-as-build-slows.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"City Focused UK Full Fibre ISP Hyperoptic to Cut Jobs as Build Slows - 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