{"id":34788,"date":"2023-06-20T09:07:04","date_gmt":"2023-06-20T08:07:04","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34788"},"modified":"2023-06-20T09:10:58","modified_gmt":"2023-06-20T08:10:58","slug":"bt-start-deploying-uk-digital-voice-service-across-east-midlands","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/bt-start-deploying-uk-digital-voice-service-across-east-midlands.html","title":{"rendered":"BT Start Deploying UK Digital Voice Service Across East Midlands"},"content":{"rendered":"

Broadband ISP BT<\/a> has this morning confirmed that they’ve begun the expected region-by-region roll out of their Voice-over-Internet-Protocol (VoIP) based home phone service, Digital Voice, in the East Midlands of England. Once completed, the deployment will next be extended to Yorkshire & Humberside, and then Northern Ireland.<\/p>\n

Customers will be contacted at least four weeks before being upgraded, to help ensure they\u2019re ready for the switch. The regional approach will be supported by general awareness communications, and advertising campaigns, delivered across local and regional media to help explain the simple steps required to make the move to Digital Voice (i.e. users will plug their handset into the broadband router or an ATA [analogue] adapter instead of a wall socket – more details<\/a>). BT<\/a> will also be present on high streets and at local town hall drop-ins<\/a> to help explain the change.<\/p>\n

NOTE:<\/strong> The move to IP based phone services is NOT limited to BT<\/a>. The same issues are industry-wide and affect all providers of phone services.<\/div>\n

The Digital Voice<\/strong> product was designed to replace BT’s old analogue phone service, which will cease to function once the Public Switched Telephone Network<\/strong> (PSTN) is completely withdrawn by December 2025. After that point, all future phone services, whether delivered via copper (ADSL<\/a>, FTTC<\/a>, G.fast<\/a>) or Fibre-to-the-Premises<\/strong> (FTTP<\/a>) lines, will become IP (internet) based and require broadband to function.<\/p>\n

The latest move into a regional roll out phase reflects BT’s first major non-pilot deployment of the service since it was paused last year. The pause followed complaints from customers, particularly vulnerable users, who discovered some of the caveats of modern IP based systems. For example, without battery backup<\/a>, the service won’t work during power outages and some kit, such as older home alarms and remote medical monitoring alarms, may cease to function.<\/p>\n

However, for the time being, BT confirmed that they won\u2019t be proactively switching anyone who falls under the following criteria (where it has this information available): Customers with a healthcare pendant, those aged 70+, land-line only customers, customers living in an area with no mobile signal and those who have disclosed any additional needs.<\/p>\n

Vicky Hicks, Senior Engagement Manager at BT Group, said:<\/strong><\/p>\n

“BT customers in the East Midlands will benefit from a tried and tested service, with around two million BT customers already having made the switch and benefitting from the many advantages of digital home phones from advanced scam call filtering capabilities to crystal-clear call audio.<\/p>\n

For almost everyone, moving to Digital Voice will be a simple and free transition with no home installation work required. If you feel you need additional support with the transition or you think you are vulnerable, please do tell us. We will be with you every step of the way.”<\/p><\/blockquote>\n

Interestingly, BT noted that “more than 99%<\/em>” of phone handsets now work with Digital Voice, although they didn’t provide any data to substantiate that figure. Nevertheless, the provider added that they have a range of handsets that customers can order if the customer’s current handset fails to work.<\/p>\n

BT has so far upgraded around 2 million of their customers, which leaves another 7 million left to complete. But at the end of the day, all providers with copper-based analogue phone lines are having to make the same transition, whether they like it or not. Luckily, most home users today now prefer mobile, VoIP and internet messaging (where available), while home phone services have become more of an optional add-on.<\/p>\n

BT’s Other Digital Voice Improvements<\/strong><\/span><\/p>\n

\u27a4 Hybrid phones that can switch to a mobile network and have a built-in battery.<\/p>\n

\u27a4 Customers can now nominate a family member, friend or carer who will receive all the information about switching on their behalf.<\/p>\n

\u27a4 Existing customers with additional needs such as health pendants, or those without mobile coverage at home, will be able to take advantage of free additional support. These options range from free battery back-up units to engineer supported installations or hybrid landline phones.<\/p>\n

\u27a4 BT are also continuing to invest in the Shared Rural Network, improving 4G<\/a> mobile coverage in more than 900 areas across the UK by the end of 2023.<\/p>\n

\u27a4 And they\u2019re continuing to work with healthcare pendant and burglar alarm providers to ensure the most vulnerable customers continue to get the service they need.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Broadband ISP BT has this morning confirmed that they’ve begun the expected region-by-region roll out of their Voice-over-Internet-Protocol (VoIP) based home phone service, Digital Voice, in the East Midlands of England. 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