Anybody in the UK whom has ever purchased and downloaded a piece of digital software or content over their broadband ISP connection, and which later turned out to be faulty (e.g. didn’t work on your computer), could soon be entitled to a refund under the government’s draft Consumer Rights Bill.<\/p>\n
<\/p>\n
At present it can be very tricky to gain redress when you buy and download something online that doesn’t work as intended (e.g. music, films, video games, applications and ebooks). We’ve had similar experiences ourselves when buying games over the STEAM digital distribution platform or finding that an app wasn\u2019t compatible with our model of phone. Unfortunately once this happens then it can often be extremely difficult to gain a refund or to even contact customer support.<\/p>\n