{"id":34858,"date":"2023-06-27T10:35:17","date_gmt":"2023-06-27T09:35:17","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34858"},"modified":"2023-06-27T11:36:08","modified_gmt":"2023-06-27T10:36:08","slug":"openreach-falls-behind-on-ofcom-uk-quality-of-service-targets","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html","title":{"rendered":"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE"},"content":{"rendered":"

The UK telecoms regulator, Ofcom<\/a>, has today opened an investigation into the Quality of Service (i.e. minimum standards for repairs and new line provision) targets that they impose upon some of Openreach<\/a>’s (BT<\/a>) broadband and Ethernet products, which comes after the regulator found that the operator had fallen short in several areas.<\/p>\n

As an operator with Significant Market Power<\/strong> (SMP), the regulator requires Openreach<\/a> to meet specified QoS performance standards across the leased lines access and wholesale local access markets. But the network access provider recently informed Ofcom<\/a> that it has failed to achieve three of the key targets.<\/p>\n

Among other targets, Openreach<\/a> must:<\/strong><\/span><\/p>\n

\u27a4 <\/b>ensure that the mean Time to Provide completed orders is no more than 38 working days in each relevant year;
\n\u27a4 <\/b>ensure that it completes 94% of provisions for MPF and GEA – FTTC<\/a> services, on time; and
\n\u27a4 <\/b>ensure that it completes 85% of its repairs for faults that are subject to Service Management Level 2, on time.<\/p>\n

Openreach has informed Ofcom<\/a> that in 2022\/23 it:<\/strong><\/span><\/p>\n

\u27a4 <\/b>took a mean time to provide completed orders of 38.36 days;
\n\u27a4 <\/b>completed 93.8% of provisions for MPF and GEA – FTTC<\/a> services on time in London and the South East; and
\n\u27a4 <\/b>completed 84.2% of repairs for faults subject to Service Management Level 2 on time in Wales and Midlands.<\/p><\/blockquote>\n

In fairness, Openreach has only fallen short by a fairly small margin, and so we’d be surprised if Ofcom ended up taking any significant action against the operator. But nevertheless, the regulator clearly felt it was enough of a problem to warrant them launching a new investigation (here<\/a>).<\/p>\n

“The quality-of-service obligations were imposed to ensure that Openreach provides an appropriate level of service to its customers. The obligations are intended to be a lower bound, met under all but very exceptional circumstances. Ofcom takes compliance with the quality-of-service obligations very seriously and the investigation will examine Openreach\u2019s performance in respect of the year 2022\/23<\/em>,” said Ofcom.<\/p>\n

UPDATE 11:32am<\/strong><\/p>\n

We’ve had a comment from Openreach, which helps to put the above issues into context, given last year’s strikes.<\/p>\n

A spokesperson for Openreach told ISPreview:<\/strong><\/p>\n

“We recently told Ofcom that we\u2019d narrowly missed three of its 35 \u2018Quality of Service\u2019 targets between July and December 2022 – mainly due to the impact of industrial action. We\u2019re really disappointed by this, and we\u2019re sorry to every customer that was impacted by the action, but we\u2019re also confident that it was an isolated issue.<\/p>\n

We recovered quickly once the industrial action ended and we\u2019re now beating all of the targets whilst continuing to prioritise improvements in services for all of our customers. We\u2019re also encouraged that our Net Promoter Scores \u2013 the ratings they give us every month \u2013 have recently reached record highs.<\/p>\n

We\u2019ll carry on publishing our performance levels transparently, and we\u2019ll comply fully with Ofcom\u2019s investigation.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

The UK telecoms regulator, Ofcom, has today opened an investigation into the Quality of Service (i.e. minimum standards for repairs and new line provision) targets that they impose upon some of Openreach’s (BT) broadband and Ethernet products, which comes after the regulator found that the operator had fallen short in several areas.<\/p>\n","protected":false},"author":1,"featured_media":30254,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[478,55,36,69],"class_list":["post-34858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ethernet","tag-fttc","tag-ofcom-regulation","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOpenreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The UK telecoms regulator, Ofcom, has today opened an investigation into the Quality of Service (i.e. minimum standards for repairs and new line\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"The UK telecoms regulator, Ofcom, has today opened an investigation into the Quality of Service (i.e. minimum standards for repairs and new line\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-27T09:35:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-27T10:36:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2022\/02\/nggallery_import\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1049\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE\",\"datePublished\":\"2023-06-27T09:35:17+00:00\",\"dateModified\":\"2023-06-27T10:36:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html\"},\"wordCount\":485,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/nggallery_import\\\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg\",\"keywords\":[\"Ethernet\",\"FTTC\",\"Ofcom Regulation\",\"Openreach\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html\",\"name\":\"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/nggallery_import\\\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg\",\"datePublished\":\"2023-06-27T09:35:17+00:00\",\"dateModified\":\"2023-06-27T10:36:08+00:00\",\"description\":\"The UK telecoms regulator, Ofcom, has today opened an investigation into the Quality of Service (i.e. minimum standards for repairs and new line\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/nggallery_import\\\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/nggallery_import\\\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg\",\"width\":1049,\"height\":1000,\"caption\":\"Engineers Over Fibre Chamber Openreach 2022\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/06\\\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE - ISPreview UK","description":"The UK telecoms regulator, Ofcom, has today opened an investigation into the Quality of Service (i.e. minimum standards for repairs and new line","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html","og_locale":"en_GB","og_type":"article","og_title":"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE - ISPreview UK","og_description":"The UK telecoms regulator, Ofcom, has today opened an investigation into the Quality of Service (i.e. minimum standards for repairs and new line","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2023-06-27T09:35:17+00:00","article_modified_time":"2023-06-27T10:36:08+00:00","og_image":[{"width":1049,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2022\/02\/nggallery_import\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE","datePublished":"2023-06-27T09:35:17+00:00","dateModified":"2023-06-27T10:36:08+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html"},"wordCount":485,"commentCount":3,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2022\/02\/nggallery_import\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg","keywords":["Ethernet","FTTC","Ofcom Regulation","Openreach"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html","name":"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2022\/02\/nggallery_import\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg","datePublished":"2023-06-27T09:35:17+00:00","dateModified":"2023-06-27T10:36:08+00:00","description":"The UK telecoms regulator, Ofcom, has today opened an investigation into the Quality of Service (i.e. minimum standards for repairs and new line","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2022\/02\/nggallery_import\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2022\/02\/nggallery_import\/Engineers-Over-Fibre-Chamber-Openreach-2022.jpg","width":1049,"height":1000,"caption":"Engineers Over Fibre Chamber Openreach 2022"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/openreach-falls-behind-on-ofcom-uk-quality-of-service-targets.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Openreach Falls Behind on Ofcom UK Quality of Service Targets UPDATE"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/34858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=34858"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/34858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/30254"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=34858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=34858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=34858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}