{"id":34862,"date":"2023-06-27T13:10:52","date_gmt":"2023-06-27T12:10:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34862"},"modified":"2023-06-27T14:02:36","modified_gmt":"2023-06-27T13:02:36","slug":"confusion-as-uk-lyca-mobile-users-swap-from-o2-to-ee-mvno","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/confusion-as-uk-lyca-mobile-users-swap-from-o2-to-ee-mvno.html","title":{"rendered":"Confusion as UK Lyca Mobile Users Swap from O2 to EE MVNO UPDATE"},"content":{"rendered":"

Customers of UK mobile operator Lyca Mobile<\/a>, which until now has long held a Mobile Virtual Network Operator (MVNO) agreement to harness O2<\/a>’s (VMO2) national network, have over the past few days begun informing ISPreview that their service has been stealthily switched to an EE<\/a> based platform.<\/p>\n

Normally, we’d expect a major change in MVNO supplier agreements to be pre-notified to customers, often by several months in advance. One of the reasons for that is because a change in supplier can cause major issues, such as differences in mobile broadband speeds and general 4G<\/a> \/ 5G<\/a> network coverage, which may be either positive or negative in nature. New service features could also be introduced, which operators often like to promote.<\/p>\n

However, in this case, the first we knew about something happening was when the unexpected change started to be reported by multiple Lyca Mobile<\/a> users on ISPreview’s discussion forum (here<\/a>). At the time of writing, some Lyca Mobile<\/a> customers are still on the O2<\/a> side of their MVNO platform, while others are actively being moved on to EE<\/a>’s network.<\/p>\n

Customers who have been switched from Lyca’s O2<\/a> to EE<\/a> platform were often, but not always, sent a prior text (SMS) to notify them of a vague upgrade: “Starting tomorrow, we will be performing network upgrades to improve our service. You may experience occasional disruptions. If you experience network issues, please try restarting your mobile devices to resolve the problem. We apologise for any inconvenience caused. Thank you.<\/i>”<\/p>\n

Lyca’s own website currently makes no mention of any planned swap to an EE based MVNO platform, and continues to tout their service as being O2 based. We have contacted Lyca Mobile<\/a>’s PR agency to request an urgent comment and hope to update again soon.<\/p>\n

UPDATE 1:56pm<\/strong><\/p>\n

Lyca Mobile has just informed us that they’ve awarded BTWholesale a multi-million-pound contract to provide MVNO services in the UK, which will give customers access to EE as it targets a new phase of growth. Customers in the UK will thus gain direct access to EE’s 4G<\/a> and 5G<\/a> radio access network (their 5G<\/a> network currently covers 68% of the UK’s population, rising to 99% with 4G<\/a>).<\/p>\n

The partnership will also provide Lyca Mobile customers with “future access<\/em>” to services such as WiFi<\/a> calling.<\/p>\n

Richard Sch\u00e4fer, Lyca Group CEO, said:<\/strong><\/p>\n

“The partnership with BT<\/a> Wholesale is a critical milestone in Lyca Mobile\u2019s strategy to target a broader section of UK mobile users with compelling offers designed to give consumers what they want from their mobile provider – which is quite simply cost-effective and high-quality services. Network performance has become a vital concern for mobile users in a competitive market. Through the EE network, Lyca Mobile customers will not only enjoy the low-cost services we\u2019re famed for, but will be able to enjoy super-fast connectivity and improved coverage.<\/p>\n

I also want to thank O2 for our many years of partnership. Without their support we could not have grown into the thriving business we are today, and we will always be sincerely grateful for their leadership, innovation and collaboration.”<\/p><\/blockquote>\n

The big question for existing customers now will be whether or not this will result in any negative package changes further down the road, such as higher prices.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of UK mobile operator Lyca Mobile, which until now has long held a Mobile Virtual Network Operator (MVNO) agreement to harness O2’s (VMO2) national network, have over the past few days begun informing ISPreview that their service has been stealthily switched to an EE based platform.<\/p>\n","protected":false},"author":1,"featured_media":29332,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,406,474,405,60,32,475],"class_list":["post-34862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-5g","tag-bt","tag-ee","tag-mobile-broadband","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nConfusion as UK Lyca Mobile Users Swap from O2 to EE MVNO UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of UK mobile operator Lyca Mobile, which until now has long held a Mobile Virtual Network Operator (MVNO) agreement to harness O2's (VMO2)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/confusion-as-uk-lyca-mobile-users-swap-from-o2-to-ee-mvno.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Confusion as UK Lyca Mobile Users Swap from O2 to EE MVNO UPDATE - 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