{"id":34895,"date":"2023-06-30T14:26:30","date_gmt":"2023-06-30T13:26:30","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34895"},"modified":"2023-07-04T07:56:46","modified_gmt":"2023-07-04T06:56:46","slug":"broadband-isp-virgin-media-uk-suffers-more-email-problems","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/06\/broadband-isp-virgin-media-uk-suffers-more-email-problems.html","title":{"rendered":"Broadband ISP Virgin Media UK Suffers More Email Problems UPDATE"},"content":{"rendered":"

Customers of Virgin Media<\/a>’s (VMO2) email service are once again reporting problems today. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues<\/em>” (connectivity problems).<\/p>\n

In case anybody has forgotten, Virgin Media<\/a> suffered a major email outage just over a week ago, which lasted for several days and caused absolute chaos for those who rely on the service (here<\/a>). The bad news is that many customers are reporting similar problems with accessing, sending and receiving emails again today.<\/p>\n

NOTE:<\/strong> Virgin Media<\/a> Mail operates several email domains, including @virginmedia.com, @ntlworld.com, @blueyonder.co.uk and @virgin.net.<\/div>\n

The latest issue began earlier this morning and is currently ongoing. But this time it appears to have been caused by the operator’s own maintenance and upgrade work on the platform. We should add that the feedback this time is much more sporadic, so it may be working, or at least partly working, for some people but not all.<\/p>\n

A Spokesperson for Virgin Media said:<\/strong><\/p>\n

“Our teams were working through the night to complete planned and essential work to our email service. This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties this morning which means email users may be experiencing intermittent issues with their email service. We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.”<\/p><\/blockquote>\n

According to the related fault report, the estimated fix time is currently 5pm.<\/p>\n

UPDATE 4th July 2023<\/strong><\/p>\n

We’re continuing to see some customers report that they cannot send and receive emails, while others are still waiting for their historic emails to be restored. Virgin Media may have resolved the issue for many customers, but it’s clear that this remains an ongoing issue for others.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of Virgin Media’s (VMO2) email service are once again reporting problems today. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems).<\/p>\n","protected":false},"author":1,"featured_media":31717,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[475],"class_list":["post-34895","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBroadband ISP Virgin Media UK Suffers More Email Problems UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of Virgin Media's (VMO2) email service are once again reporting problems today. 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