{"id":34997,"date":"2023-07-11T00:01:59","date_gmt":"2023-07-10T23:01:59","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=34997"},"modified":"2025-09-05T15:37:27","modified_gmt":"2025-09-05T14:37:27","slug":"isp-sky-broadband-uk-accidentally-confirms-new-wifi-6-router","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/07\/isp-sky-broadband-uk-accidentally-confirms-new-wifi-6-router.html","title":{"rendered":"ISP Sky Broadband UK Launch New WiFi 6 Max Hub Router UPDATE3"},"content":{"rendered":"

Customers of UK ISP Sky Broadband<\/a> may like to know that the provider has today officially launched their new WiFi<\/a> 6 capable “Max Hub<\/em>” (SR213) router, which is accompanied by a new “WiFi<\/a> Max<\/em>” (mesh network \/ repeaters) system to help guarantee coverage around your home (i.e. the “UK\u2019s fastest WiFi<\/a> guarantee, of any major provider<\/em>“<\/span>).<\/p>\n

Sky accidentally revealed the existence of the new kit yesterday, a little bit earlier than planned, when they released the latest version of their MySky app (v9.12.0<\/em>) for iOS devices, which included an update note that made mention of both the new WiFi 6 capable router and their updated WiFi guarantee. The new kit is very much desired, particularly by those on Sky’s fastest FTTP<\/a> broadband tiers.<\/p>\n

NOTE:<\/strong> Sky’s WiFi Max uses Plume’s WiFi 6 capable mesh devices to support the guarantee.<\/div>\n

What’s New – Version 9.12.0<\/strong><\/p>\n

Introducing WiFi Max from Sky Broadband<\/a> with our most powerful hub yet. With WiFi 6 technology, you get a stronger, smarter connection and endless entertainment. WiFi Max gives you powerful WiFi in every room or money back. And keep everyone safer online with our most advanced security. You can also take charge of your home WiFi by adding, pausing or blocking devices and setting schedules for the kids.<\/p><\/blockquote>\n

However, the ISP followed that up today with the official release of both devices, although at the time of writing they haven’t provided a lot of detail on their full capabilities (we’re seeking more information) or confirmed whether the new router will be bundled by default alongside any of their existing packages (i.e. at present, you’ll have to pay extra for the new router and WiFi guarantee).<\/p>\n

According to Sky, the new router and WiFi guarantee is available to add now for both new and existing Sky Broadband<\/a> customers from an extra \u00a310 per month<\/strong>. “It comes with a WiFi Guarantee of up to 25Mbps, meaning customers will be able to stream in Ultra HD, game and work in every room, or get their money back<\/em>“, said Sky.<\/p>\n

The new Max Hub will also use “intelligent cloud optimisation to give users the best and smoothest connection yet, adapting and evolving the flow of traffic to each device, offering stronger and more reliable WiFi coverage wherever customers are at home<\/em>“, which is similar to what we’ve seen on other ISPs like Virgin Media<\/a>.<\/p>\n

Sky’s WiFi Max Feature Summary
\n<\/strong><\/span><\/p>\n

Stay protected online with maximum security<\/strong><\/p>\n

WiFi Max offers advanced security, protecting every device connected to the network. From smart doorbells and cameras to your personal laptops and mobiles, everything is protected by the latest in artificial intelligence to detect and block threats. All connected devices are monitored in real time to alert customers to security threats as they happen via the MySky App. This is the UK\u2019s most advanced network security from a major broadband provider.<\/p>\n

More control over WiFi<\/strong><\/p>\n

WiFi Max offers customers more control over WiFi usage in the home. Devices can be organised on the MySky App, and WiFi access to individual devices instantly paused with the tap of a button, from anywhere.<\/p>\n

For families, the intuitive MySky app allows parents to easily schedule in WiFi breaks to help with time away from screens, leaving more room for family time.<\/p>\n

Built for Entertainment<\/strong><\/p>\n

Customers can stream and game with ease in Ultra HD in any room of the home, when combining WiFi Max with Ultrafast Broadband. Up to three free Max Pods are available that can, if required, extend WiFi coverage so that every corner of the house is covered.<\/p>\n

As well as this, WiFi Max customers also get access to WiFi engineer visits where needed \u2013 meaning they can get a call-out at a time that suits them, even at evenings and weekends.<\/p>\n

Max hubs are easily set up at home, with the MySky App allowing for easy connection to all devices.<\/p><\/blockquote>\n

Customers looking to adopt the new WiFi guarantee should note that there are a few catches. Firstly, existing customers with Sky Q<\/strong> won\u2019t be able to purchase WiFi Max until later this year (i.e. it probably needs some extra work to ensure compatibility). Secondly, the 25Mbps WiFi guarantee is only applicable on Sky Broadband’s Ultrafast and upwards packages (i.e. for those on their “Superfast<\/em>” plans, the guarantee is just 10Mbps).<\/p>\n

Amber Pine, Sky’s MD of Broadband and Connectivity, said:<\/strong><\/p>\n

“A modern, busy household needs WiFi to be more powerful and more reliable than ever, so customers can stream, game, or use multiple devices at once without any hassle. With WiFi Max\u2019s speed guarantee of up to 25mps in every room, customers can relax knowing time online will be seamless, safe and without stress.”<\/p><\/blockquote>\n

As above, we’re currently seeking more detail on the router’s features and its wider availability, since restricting it to only those willing to pay an extra \u00a310 per month for the WiFi guarantee risks Sky shooting themselves in the foot versus more capable competitors (WiFi 6 capable routers have become fairly common over the past year). We will update again later.<\/p>\n

UPDATE 12:39pm<\/strong><\/p>\n

We are still awaiting more details from Sky on the router itself, but the T&C’s for WiFi Max do reveal some additional information. Firstly, the guarantee will enable customers to have up to 3 extenders (Plume signal repeaters) at no extra cost, as well as a free WiFi engineer visit. The offer of a refund also only appears to cover one month of broadband and WiFi Max service.<\/p>\n

On top of that, subscribers who also take Sky Mobile<\/a> will get 2GB of data credited to their Sky Piggybank for each full outage of 30 minutes or longer, capped at three credits per calendar month and 18 credits in any 18-month period (allowing 24 hours for a credit to be applied).<\/p>\n

UPDATE 2:57pm<\/strong><\/p>\n

Sky has confirmed that the new router is currently ONLY being made available to customers who purchase the WiFi Max add-on, although we’d be very surprised if it stayed that way for long. The new router is also built on a different platform to that used by Sky Business Broadband, but it’s the same platform that Sky Glass<\/a> and Sky Stream<\/a> are built on.<\/p>\n

We’ve also been given a rather grainy backside view of the router, which shows 4 x LAN ports (one of which also acts as a WAN), 1 x DSL<\/a> port, 2 x phone ports (only one seems to be for the UK), 1 x USB-C port and a power port. But we suspect there’s also a WPS button somewhere, as that’s pretty much par for the course these days. We’re still awaiting a more detailed spec sheet from Sky.<\/p>\n

\"Sky-Broadband-Max-Hub-Backside-View\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of UK ISP Sky Broadband may like to know that the provider has today officially launched their new WiFi 6 capable “Max Hub” (SR213) router, which is accompanied by a new “WiFi Max” (mesh network \/ repeaters) system to help guarantee coverage around your home (i.e. the “UK\u2019s fastest WiFi guarantee, of any major […]<\/p>\n","protected":false},"author":1,"featured_media":35002,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[422,66,476],"class_list":["post-34997","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-802-11ax","tag-sky-broadband","tag-wifi"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nISP Sky Broadband UK Launch New WiFi 6 Max Hub Router UPDATE3 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of UK ISP Sky Broadband may like to know that the provider has today officially launched their new WiFi 6 capable "Max Hub" (SR213) router,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/07\/isp-sky-broadband-uk-accidentally-confirms-new-wifi-6-router.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISP Sky Broadband UK Launch New WiFi 6 Max Hub Router UPDATE3 - 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