{"id":35129,"date":"2023-07-19T12:10:11","date_gmt":"2023-07-19T11:10:11","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35129"},"modified":"2023-07-19T12:10:11","modified_gmt":"2023-07-19T11:10:11","slug":"bt-extend-uk-digital-voice-service-into-yorkshire-humberside","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/07\/bt-extend-uk-digital-voice-service-into-yorkshire-humberside.html","title":{"rendered":"BT Extend UK Digital Voice Service into Yorkshire & Humberside"},"content":{"rendered":"

Broadband ISP BT<\/a> has today confirmed that they\u2019ve extended the ongoing region-by-region deployment of their new Internet Protocol (IP<\/a>) based home phone service, Digital Voice, to include the Yorkshire and Humberside areas of England. After this, we expect Northern Ireland to be next.<\/p>\n

Customers will be contacted at least four weeks before being upgraded, to help ensure they\u2019re ready for the switch. The regional approach is being supported by general awareness communications, and advertising campaigns, delivered across local and regional media to help explain the steps required to make the move to Digital Voice (i.e. users will plug their handset into the broadband router or an ATA [analogue] adapter instead of a wall socket \u2013 more details<\/a>). BT<\/a> will also be present on high streets and at local town hall drop-ins to help explain the change.<\/p>\n

NOTE:<\/strong> The move to IP<\/a> \/ VoIP<\/a> based phone services is NOT limited to BT and is an industry-wide change that affects all providers of phone services.<\/div>\n

The Digital Voice<\/strong> product was designed to replace BT\u2019s old analogue phone service, which will cease to function once the Public Switched Telephone Network<\/strong> (PSTN) is completely withdrawn by December 2025. After that point, all future phone services – whether delivered via copper (ADSL<\/a>, FTTC<\/a>, G.fast<\/a>) or Fibre-to-the-Premises<\/strong> (FTTP<\/a>) lines – will become IP (internet) based and require broadband to function.<\/p>\n

Vicky Hicks, Senior Engagement Manager at BT, said:<\/strong><\/p>\n

“BT customers in Yorkshire and the Humber will benefit from a tried and tested service, with around two million BT customers already having made the switch and benefitting from the many advantages of digital home phones from advanced scam call filtering capabilities to crystal-clear call audio.<\/p>\n

For almost everyone, moving to Digital Voice will be a simple and free transition with no home installation work required. If you feel you need additional support with the transition or you think you are vulnerable, please do tell us. We will be with you every step of the way.”<\/p><\/blockquote>\n

BT won\u2019t be proactively switching anyone who falls under the below criteria, where it has this information available:<\/p>\n