{"id":35146,"date":"2023-07-21T00:01:52","date_gmt":"2023-07-20T23:01:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35146"},"modified":"2023-07-20T14:02:17","modified_gmt":"2023-07-20T13:02:17","slug":"virgin-media-o2-tries-to-reclaim-uks-fastest-wifi-guarantee","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/07\/virgin-media-o2-tries-to-reclaim-uks-fastest-wifi-guarantee.html","title":{"rendered":"Virgin Media O2 Tries to Reclaim UK’s Fastest WiFi Guarantee"},"content":{"rendered":"

The battle for which broadband ISP can offer the UK’s fastest WiFi<\/a> guarantee has continued today after Virgin Media<\/a> (VMO2) announced that they were boosting their own guarantee from 20Mbps to 30Mbps at no extra cost (i.e. a minimum download speed of 30Mbps via WiFi<\/a> in every room, or you get \u00a3100 back).<\/p>\n

The original guarantee, which launched in September 2022 (here<\/a>), made headlines by claiming to deliver the “UK\u2019s Fastest WiFi<\/a> Guarantee<\/em>” (with a 20Mbps minimum speed) in “every room or money back.<\/em>” But this ignored that fact that alternative network operator Connect Fibre<\/strong><\/a> had, in June 2022, already made a similar claim by promising a minimum speed of 30 Mbps in every room (here<\/a>) – this also cost \u00a38 extra<\/span>.<\/p>\n

NOTE:<\/strong> VMO2’s WiFi guarantee is included in Gig 1 broadband and all Volt bundles at no extra cost, or can be added to M50 – M500 Fibre packages (without Volt) for \u00a38 a month.<\/div>\n

So, on the one hand, Connect Fibre<\/a> already had the fastest WiFi guarantee, yet on the other hand their fixed line network coverage is only a miniscule fraction of Virgin Media<\/a>’s and so their use of “UK<\/em>” was similarly questionable.<\/p>\n

The debate then took another turn this month when Sky Broadband<\/a> launched the “UK\u2019s fastest WiFi guarantee, of any major provider<\/em>” with their “WiFi Max\u2019s speed guarantee of up to 25mps in every room<\/em>” for an extra \u00a310 per month (here<\/a>).<\/span><\/p>\n

Just to be clear, Sky’s guarantee was expressed as “up to<\/em>” 25Mbps because it only set that minimum speed on their top “Ultrafast<\/em>” or faster broadband packages, while those on their slower “Superfast<\/em>” plans were only guaranteed a minimum of 10Mbps. Suffice to say that Virgin Media<\/a>’s boost from 20Mbps to 30Mbps is a direct response to this.<\/p>\n

Gareth Lister, Director of Connectivity at VMO2, said:<\/strong><\/p>\n

“The sky really isn\u2019t the limit at Virgin Media O2<\/a>, which is why we\u2019ve upgraded our speed promise at no extra cost so our customers can continue to enjoy the UK\u2019s fastest WiFi guarantee. We\u2019re always looking at ways to improve the experience we deliver, and with a boosted WiFi guarantee our customers can rest assured we\u2019ve got them covered in every room.”<\/p><\/blockquote>\n

Should customers see their download speeds (via WiFi) drop to below 30Mbps, they can, if required, request up to three WiFi Pods at no extra cost to help boost the connectivity around their home. And if they\u2019re still not receiving 30Mbps or more, Virgin Media will add \u00a3100 credit to their next bill (Sky’s guarantee only covers one month of broadband and WiFi Max service, and they also tie you to an 18-month term, while VMO2 uses 30-days).<\/p>\n

The upgraded speed promise is said to be available to all new and existing customers who take Virgin Media\u2019s WiFi guarantee, with no need for existing customers to reboot their Hub or take any action for the updated minimum speed to apply. The fact that they aren’t requiring a kit change suggests that they have enough performance data, and thus confidence, in their existing kit to be able to support the new claim.<\/p>\n","protected":false},"excerpt":{"rendered":"

The battle for which broadband ISP can offer the UK’s fastest WiFi guarantee has continued today after Virgin Media (VMO2) announced that they were boosting their own guarantee from 20Mbps to 30Mbps at no extra cost (i.e. a minimum download speed of 30Mbps via WiFi in every room, or you get \u00a3100 back).<\/p>\n","protected":false},"author":1,"featured_media":32575,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[32,475,476],"class_list":["post-35146","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-o2","tag-virgin-media","tag-wifi"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nVirgin Media O2 Tries to Reclaim UK's Fastest WiFi Guarantee - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The battle for which broadband ISP can offer the UK's fastest WiFi guarantee has continued today after Virgin Media (VMO2) announced that they were\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/07\/virgin-media-o2-tries-to-reclaim-uks-fastest-wifi-guarantee.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media O2 Tries to Reclaim UK's Fastest WiFi Guarantee - 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