{"id":35345,"date":"2023-08-07T10:57:36","date_gmt":"2023-08-07T09:57:36","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35345"},"modified":"2023-08-07T10:57:36","modified_gmt":"2023-08-07T09:57:36","slug":"quick-update-on-delayed-one-touch-uk-broadband-isp-switching","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/08\/quick-update-on-delayed-one-touch-uk-broadband-isp-switching.html","title":{"rendered":"Quick Update on Delayed One Touch UK Broadband ISP Switching"},"content":{"rendered":"

Consumers may now have to wait until early 2024 before Ofcom<\/a>’s new and much delayed One Touch Switch<\/strong><\/a> (OTS) migration system is fully ready for prime time. The system was designed to make it easier and quicker to switch broadband ISPs, including via alternative networks, but it has been beset by delays.<\/p>\n

Just to recap. The original migration system was primarily design to work on Openreach<\/a>’s network and today’s market, with is growing choice of alternative full fibre (FTTP<\/a>) networks, didn’t benefit from it. The old system also took up to 10 working days to run its course (largely to protect against SLAMMING – being switched without your consent), while the new one aimed to do this in just 1 day “where technically possible<\/em>“.<\/p>\n

Ofcom<\/a> finalised all this back in September 2021 and, in recognition of the complexity involved with trying to adapt this to work across lots of physically separate networks, gave ISPs until 3rd April 2023<\/strong> to implement it. But at this point the regulator largely gave up leadership and left the industry to figure out how to implement everything, except getting so many rivals to work together (essential for OTS to function) and establish a common approach has not been either a quick or easy process.<\/p>\n

The industry did in June 2022 establish The One Touch Switching Company<\/strong><\/a> (TOTSCo) as a not-for-profit vehicle \u2013 owned by the membership \u2013 to take responsibility for the development and operation of the related messaging platform. But that left precious little time for development and testing of an extremely complex system, which for many smaller providers would also mean effectively starting from scratch (more details<\/a>).<\/p>\n

Needless to say that the April deadline soon came and went. In response, Ofcom<\/a> said it was “extremely disappointing and frustrating<\/em>” to learn that OTS was not ready (here<\/a>) and shifted all the blame on to the industry’s shoulders (possibly a bit unfair – more regulatory leadership was needed). The regulator then “launched enforcement action to make sure companies get this up and running as quickly as possible<\/em>,” albeit without setting a new deadline for implementation.<\/p>\n

OTS Progress<\/strong><\/span><\/h3>\n

The good news is that the industry has been making progress since April 2023. The TOTSCo Hub API Specification v1.0, which is a core part of the new system, was finally released toward the end of July 2023 and over 90 “stakeholders<\/em>” (ISPs, network suppliers etc.) have now joined the membership list (all ISPs\/AltNets will need to join in order to be compliant with Ofcom’s rules).<\/p>\n

Basic connection testing also began at the end of last month, although this is initially extremely limited (i.e. just sending and receiving a test message) and enhanced connection testing is due to follow at the end of August. So far TOTSCo’s testing has only involved large and medium-sized providers, but smaller ISPs and AltNets are now joining.<\/p>\n

\"TOTSCo<\/p>\n

On top of that, TOTSCo has just published a proposal document for the Hub’s charging structure (i.e. how much ISPs will have to pay to switch customers), which will charge each user or RCPID (e.g. ISP) around \u00a3400 to \u00a3600 for membership of the system and then an additional annual charge – scaled to reflect the size of the ISP (subscribers), although there will be no extra charge for those with under 1,000 residential customers.<\/p>\n

The actual cost of each individual switch, on top of the above charges, is likely to be around 25p to 35p and most ISPs will just absorb that or recoup any costs via their monthly rentals. But what’s most interesting about the new charging proposal is that it sets a tentative start date of 1st January 2024<\/strong>, which at the very least means that OTS definitely won’t be ready to go live for regular consumers in 2023.<\/p>\n

Paul Bradbury, CEO of TOTSCo, said:<\/strong><\/p>\n

“On the important and crucial subject of testing, we have now completed our first round of Industry Testing Groups. Between now and the latter part of September we will be working to complete the detailed industry test approach and plans. There is a lot of work to do and tasks the groups need to work through. These include: finalising integration and static testing scenarios (testing that can be done outside of the Hub, offline), defining how CP to CP matching will work, agreeing on data and creating an aligned test plan and delivery timeline.”<\/p><\/blockquote>\n

At the time of writing, we still don’t have a solid date for when OTS might finally be ready, although it is starting to look like early 2024 (Q1) may, at least, be technically feasible. But achieving that would require every step toward completion to go exactly as planned and, as we’ve said before, larger ISPs (e.g. BT<\/a>, Virgin Media<\/a>, Sky Broadband<\/a> etc.) often like to conduct months of testing before introducing a major new system (i.e. any mistakes made could be very costly if they fail to do that).<\/p>\n

We’ve asked TOTSCo for an update on their launch expectations and will report back when they reply.<\/p>\n","protected":false},"excerpt":{"rendered":"

Consumers may now have to wait until early 2024 before Ofcom’s new and much delayed One Touch Switch (OTS) migration system is fully ready for prime time. The system was designed to make it easier and quicker to switch broadband ISPs, including via alternative networks, but it has been beset by delays.<\/p>\n","protected":false},"author":1,"featured_media":35347,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36],"class_list":["post-35345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ofcom-regulation"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nQuick Update on Delayed One Touch UK Broadband ISP Switching - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Consumers may now have to wait until early 2024 before Ofcom's new and much delayed One Touch Switch (OTS) migration system is fully ready for prime time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/08\/quick-update-on-delayed-one-touch-uk-broadband-isp-switching.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quick Update on Delayed One Touch UK Broadband ISP Switching - 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