{"id":35513,"date":"2023-08-23T14:16:08","date_gmt":"2023-08-23T13:16:08","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35513"},"modified":"2023-08-24T11:18:14","modified_gmt":"2023-08-24T10:18:14","slug":"northumberland-villages-face-second-lengthy-broadband-outage","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/08\/northumberland-villages-face-second-lengthy-broadband-outage.html","title":{"rendered":"Northumberland Villages Face Second Lengthy Broadband Outage UPDATE"},"content":{"rendered":"

Homes in the tiny rural Northumberland (England) villages of Kirkheaton, Wallridge and surrounding communities have been told that it could be up to 3 weeks before their Openreach<\/a> based broadband and phone services are fully back online. The situation follows a two-week outage that hit Kirkheaton during Storm Arwen in early 2022.<\/p>\n

At the time of Storm Arwen<\/strong>, the main cause of the local connectivity problems was actually an extended power outage (even battery backup systems will only last so long). But this time around the outage was triggered, on 14th August 2023, by a two-vehicle crash beside the wonderfully titled ‘Make Me Rich Farm<\/em>‘, near Capheaton, which caused serious damage to a local telecoms pole and its cables.<\/p>\n

NOTE:<\/strong> Openreach<\/a>\u2019s network includes over 4 million poles across the UK, some of which are as much as 15 metres high (8-9m is more common).<\/div>\n

Openreach<\/a> has previously informed us that, at least during major storm related issues, it can take around 20 days to fix damaged poles. But over the years we\u2019ve seen examples where, in rare cases of extreme damage, rural areas have been left to wait for 6-12 weeks before repairs (here<\/a>, here<\/a> and here<\/a>) – often due to delays caused by the need to get permits\/permissions to conduct the work.<\/p>\n

By comparison, in urban areas, a downed pole may only be a matter of hours or just a few short days to resolve, but experiences do vary.<\/p>\n

An Openreach spokeswoman said (Chronicle Live<\/a>):<\/strong><\/p>\n

“A vehicle collision with a telegraph pole in the Kirkheaton area has caused the loss of phone and broadband to some people in the vicinity. Due to the extent of the damage the pole needs to be completely replaced and despite best efforts providing a temporary service has not been possible.<\/p>\n

Our contractors are due to begin work to replace the pole this week and then our engineers will get all those affected back up and running as quickly as possible. We\u2019re very sorry for any inconvenience caused while we repair this damage to the network.”<\/p><\/blockquote>\n

A quick look on one.network<\/a> shows that there is one piece of traffic management related Openreach work that is due to occur in Wallridge, albeit between 4th and 12th September, yet this doesn’t appear to be near to where the pole itself is said to have been damaged. Local 4G<\/a> mobile reception is also said to be very patchy, which limits that as a viable backup option.<\/p>\n

The situation is particularly frustrating for locals because, at the time of the last major outage, some of them were allegedly given assurances by MPs and utility companies that such protracted problems would not occur again. But we assume that such assurances related more to power than telecoms disruption.<\/p>\n

UPDATE 24th August 2023 @ 11am<\/strong><\/p>\n

Openreach has confirmed that they completed the work to re-connect everyone yesterday, although it still took 10+ days to reach that point.<\/p>\n","protected":false},"excerpt":{"rendered":"

Homes in the tiny rural Northumberland (England) villages of Kirkheaton, Wallridge and surrounding communities have been told that it could be up to 3 weeks before their Openreach based broadband and phone services are fully back online. The situation follows a two-week outage that hit Kirkheaton during Storm Arwen in early 2022.<\/p>\n","protected":false},"author":1,"featured_media":35514,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[466,69],"class_list":["post-35513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-northumberland","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nNorthumberland Villages Face Second Lengthy Broadband Outage UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Homes in the tiny rural Northumberland (England) villages of Kirkheaton, Wallridge and surrounding communities have been told that it could be up to 3\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/08\/northumberland-villages-face-second-lengthy-broadband-outage.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Northumberland Villages Face Second Lengthy Broadband Outage UPDATE - 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