{"id":35547,"date":"2024-04-02T00:01:00","date_gmt":"2024-04-01T23:01:00","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35547"},"modified":"2024-03-18T10:28:10","modified_gmt":"2024-03-18T10:28:10","slug":"netomnia-and-youfibre-interview","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/04\/netomnia-and-youfibre-interview.html","title":{"rendered":"Netomnia and YouFibre CEO on Pushing the Boundaries of UK Broadband"},"content":{"rendered":"

Computer scientist and CEO of full fibre network builder Netomnia<\/a> (inc. sibling ISP YouFibre<\/a>), Jeremy Chelot, has today talked to ISPreview about why he’s pushing the boundaries of UK broadband performance, while also touching on the topics of market consolidation, wholesale and the possibility of launching a mobile service.<\/p>\n

Netomnia<\/a> currently (Feb 2024) covers over 850,000 premises<\/strong> (up from 730k in Nov 2023), in parts of over 70 towns across England, Wales, Scotland and Northern Ireland, with their 10Gbps capable Fibre-to-the-Premises (FTTP<\/a> \/ XGS-PON) broadband network. The operator’s immediate ambition is to reach 1 million premises during “early 2024<\/em>” (coverage plan<\/a> \u2013 plus additions here<\/a>, here<\/a> and here<\/a>), but they may go beyond that.<\/p>\n

NOTE:<\/strong> Supported by Advencap, DigitalBridge and Soho Square – Netomnia<\/a> and YouFibre<\/a> have now raised \u00a3795.5m in just three years.<\/div>\n

The operator, like a few other alternative networks in this market, tends to adopt a Physical Infrastructure Access<\/strong> (PIA) centric build model, which means they can keep their build costs low and rollout quite rapidly by running new fibre via Openreach<\/a>\u2019s existing cable ducts and poles. Not to mention harnessing rack space inside BT<\/a>\u2019s existing exchanges, rather than building their own Fibre Exchanges (FEX).<\/p>\n

Netomnia is also somewhat vertically integrated by virtue of operating their own ISP via the increasingly popular YouFibre<\/a> brand, which last year became one of only a handful of retail providers to launch an 8Gbps capable broadband package for residential consumers (here<\/a>) and they’re looking to go even faster (here<\/a>). As of February 2024, the provider is home to 80,000 customers (up from 65k on 13th Dec 2023)<\/p>\n

Overall, progress has been good and the seeds of that growth can be largely attributed to the company’s boss, Jeremy Chelot<\/strong>, who was previously the CEO of another fairly successful AltNet, London-focused operator CommunityFibre<\/a>. Prior to that he was also the IP Core Network Solutions Manager\/IP Architect for Three UK<\/a> (H3G) and has now been in the fibre industry for the last 10 years.<\/p>\n

Naturally, we wanted to know more about what drove Jeremy to start the new company, its progress, future plans and why he’s so keen to push broadband performance well beyond what many other operators are currently doing.<\/p>\n

The Netomnia Interview<\/strong><\/span><\/h3>\n

1. Firstly, can you share with us a quick general update on the progress of your network coverage (e.g. premises passed, total customers, take-up levels and areas of deployment), your future targets and how much total investment Netomnia has so far managed to attract?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

Since October 2020, Netomnia and YouFibre have raised \u00a3345m in equity from Advencap, Soho Square Capital, and Digital Bridge, and, \u00a3450.5m in debt from Avenue Capital and a group of nine banks (Alpha Bank, Barclays, HSBC, ING, NIBC, Nord\/LB, RBC, Standard Charter, and UKIB).<\/p>\n

As of the end of February 2024, we have 850,000 premises on the Netomnia network ready for service (RFS), and 80,000 YouFibre customers.<\/p>\n

We expect to reach our target of 1 million premises passed by Q2 this year. Our new target will be to achieve 2 million premises passed by the end of 2025.<\/p><\/blockquote>\n

2. As most people reading this will probably know, before starting Netomnia and YouFibre you were actually the CEO of another fairly well-known AltNet in London, CommunityFibre<\/a>. I’m curious to know what made you want to start your current business after having done something similar before and, perhaps more importantly, what learnings you carried over from your previous role to help grow the new business?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

I enjoyed my time as CEO at Community Fibre but I always knew I wanted to build a national fibre network across the UK and was convinced that I could replicate what I had done at Community Fibre on a national scale.<\/p>\n

When I was young, I had access to a 512kbps cable connection when all my friends were still on a 56kbps modem. Having access to faster speeds meant I could learn faster than anyone else I knew at my age and without this, I wouldn\u2019t be where I am today.<\/p>\n

With Netomnia and YouFibre, I wanted to create a network infrastructure and an Internet Service Provider that could deliver a faster, better, cheaper Internet connection to as many people as possible, to give everyone the same access and opportunities.<\/p><\/blockquote>\n

3. Naturally, we can’t talk about the current market without also considering the seemingly growing likelihood that a fair number of alternative networks, under pressure from rising costs, competition and the need to generate good take-up by consumers, may shortly find themselves being either consolidated or becoming consolidators in their own right.<\/strong><\/p>\n

We sometimes fear that all this talk of consolidation may overlook the challenges of actually merging two networks together, particularly as different operators can have different approaches to build (e.g. Netomnia’s low cost \/ PIA approach vs a greater proportion of trench building). Not to mention any differences in technology and network design, which will later need to be aligned, adding costs.<\/strong><\/p>\n

However, Netomnia seems to be bucking some of the industry’s more negative trends, and currently shows no signs of slowing down. What makes your approach different, and do you anticipate being a consolidator yourself in the future (as opposed to being consolidated)?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

Netomnia\u2019s approach is different because we are one of the most capital-efficient altnets in the UK.<\/p>\n

I believe altnets have proven they can build at scale and together will achieve more than 10 million premises RFS by the end of this year. I also believe that altnets have proven that they can achieve a high level of take-up with most companies having delivered more than 30 per cent take-up in mature developments. For example, YouFibre has 33 per cent take-up in its oldest cohort (2020).<\/p>\n

Where altnets differ significantly is the capital they spend to get premises RFS and to acquire customers. By the end of February 2024, Netomnia and YouFibre have only consumed \u00a3170m of debt. That works out to \u00a3200 of debt for each premises RFS \u2013 the larger altnets in the UK have consumed up to five times more debt than us for each premises they make RFS. And it\u2019s the same story with equity.<\/p>\n

Because of our key difference (capital efficiency), it makes consolidation in the UK very hard. We are so capital efficient that almost every deal will cost us more than organic growth and we have an addressable market in front of us of several millions. Therefore, while we would love to be a consolidator, it makes it difficult. We have not built the business to be consolidated. We focus on delivering for our customers and becoming the third network in the United Kingdom and that\u2019s what drives me!<\/p><\/blockquote>\n

4. Quite a few of the other AltNets that I’ve spoken with often tell me that they see going wholesale as the best way to help grow take-up longer-term, particularly if they can attract bigger ISPs, much as CityFibre<\/a> has done (i.e. getting big brand names on board can make a world of difference, but it’s not easy).<\/strong><\/p>\n

However, Netomnia currently remains more vertically integrated, given that you primarily still sell consumer broadband packages via YouFibre, which is also run by yourself. On the flip side, as an operator, you’ve often described your network as being open to wholesale, so I’m just wondering where you are with that approach today and how you see that side of the business (excluding YouFibre) progressing?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

We are keen on wholesale. I don\u2019t believe that we will get BT<\/a> or Virgin Media<\/a> (but happy to get a call from them) and Sky is only working with Openreach<\/a> so far – so TalkTalk<\/a> and Vodafone<\/a> are our main options for scaled ISPs but, as we know, both companies are quite busy at the moment with a merger (3 and Vodafone<\/a>) and a restructure (TalkTalk<\/a> split into three companies).<\/p>\n

I am convinced that the future is bright because it makes sense for us to work together and let\u2019s be fair, 12 months ago Netomnia only had 350,000 premises RFS, and now we have 850,000 and soon 1 million, therefore, we are only just becoming interesting. We will win together but our business plans have been built with YouFibre only so if it happens great, if it does not, not a big deal.<\/p><\/blockquote>\n

5. YouFibre and Netomnia made a few headlines last year by becoming one of only a tiny number of providers to launch an 8-10Gbps class product. By comparison, the CEO of your former haunt at CommunityFibre<\/a>, Graeme Oxby, said they could do the same but have chosen to stick with a 3Gbps maximum because he felt that consumers would struggle to harness more than that in the real-world.<\/strong><\/p>\n

Not to mention the difficulties that such speeds can cause for customer support departments and speed testing (i.e. very few devices and online services are capable of even remotely close to such speeds). Is it all a game of bragging rights for marketing purposes, or is there more to this strategy?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

There is more to it. Since I started rolling out fibre and providing Internet connectivity, I promised myself that I would always push the limits and drive others to do the same. We have hundreds of 8,000 Mbps customers and I am looking forward to 50G-PON. The reason the UK was behind with its full fibre availability is because operators were satisfied with FTTC<\/a> (DOCSIS<\/a> or VDSL) whereas they should have pushed the limit sooner\u2026I will push them.<\/p><\/blockquote>\n

6. Naturally, one risk with an 8Gbps product is that it might only take a few people to join, in the same area, to stress local network capacity during certain periods. Granted, the probability of this would seem to be quite low, and each user would really have to be hammering those links constantly to cause a problem. But edge cases do sometimes emerge and if such an issue did occur then how would you resolve it or at what point does it become something that needs a specific solution (ordering extra backhaul bandwidth etc.)?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

Our backhaul is not a constraint. Our infrastructure runs from BT<\/a> exchanges, and we use either Dark Fibre or 100-Gbps and are in the process of upgrading to 400-Gbps. Bandwidth consumption is increasing but it\u2019s a lot slower than our ability to scale our backhaul, so we\u2019re not concerned by this. We have many \u201cpower\u201d users on that network and capacity, even with 80,000 customers, is far from being a constraint.<\/p><\/blockquote>\n

7. Speaking of insanely good connectivity speeds, we’ve already seen the odd UK network playing around with 25G-PON technology, while a provider in Qatar recently went as far as to launch a 50Gbps package for homes using 50G-PON technology. In terms of future network platforms, what do you expect Netomnia to adopt after XGS-PON and why?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

I always considered 25G-PON to be dead before it was born because of the technology cycle and roadmap (especially from China to drive volume). A little bit like NG-PON2 when Verizon or CityFibre<\/a> were considering it. It was obvious (to me at least) that it would not go anywhere. The next step for us is 50G-PON because it\u2019s fully compatible with XGS-PON and because we only have XGS-PON on the network it is easy to use combo optics to have XGS-PON and 50G-PON at the same time on the network.<\/p><\/blockquote>\n

NOTE:<\/strong> Since asking this question Netomnia have become the first UK provider to adopt ADTRAN’s 50G-PON technology (here<\/a>).<\/div>\n

The interview continues on Page 2..<\/p>\n

<\/p>\n

8. In terms of your physical network build. Netomnia tends to adopt what we’d call a very PIA heavy build (i.e. running fibre via existing cable ducts and poles – mostly Openreach<\/a>’s), which also involves taking rack space in BT’s exchanges. This approach can make the roll-out quicker and keep build costs low, which in the short to medium-term is probably a good way (maybe even the best way, in this climate) to cost-effectively grow the network and customer base.<\/strong><\/p>\n

On the flip side, some other operators, such as CityFibre<\/a>, build their own Fibre Exchanges (FEX) and equipment required to support multiple ISPs. Plus they usually cable all their network with diverse routes, while making more strategic \/ limited use of PIA, hence the extra cost of their build and slower time to RFS (Ready for Service).<\/strong><\/p>\n

One issue here is that, at some point (probably after 2030), Ofcom<\/a> may well soften their regulation of PIA and that could allow Openreach to jack-up the prices – putting heavily PIA focused AltNets in a more difficult spot, which might necessitate a new round of street works to help grow greater independence away from the dominant player (or risk being left at the mercy of OR’s future pricing strategy).<\/strong><\/p>\n

Not to mention that, further down the line, the Government might – under pressure from the public (poles aren’t particularly popular right now) – re-introduce some of the old red tape on street works once they think most of the FTTP<\/a> build is finally done (i.e. this could put PIA heavy networks in a difficult position, particularly if the Openreach regs are softened). How likely do you think this sort of scenario is and, if some of it did come to pass, what would be Netomnia’s strategic response?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

First of all, I struggle with the terminology, \u201cPIA Heavy\u201d. We have taken a simple approach – let\u2019s build like Openreach but let\u2019s do it better – hence our approach is almost identical (architecture, contractors) and therefore our CPPP is very similar (\u00a3250 on average). I would love to have my own Netomnia Exchanges and my own Spine and Distribution ducts but let\u2019s be clear, the take-up and ARPU would be identical either way and therefore financially it does not make sense.<\/p>\n

Because VM with nexfibre<\/a> will have 5 to 7 million premises connected over PIA and the altnets could have as many as 15 million premises connected over PIA, I am confident that Ofcom<\/a> will not allow Openreach to impact the PIA product. But I can see a world where Ofcom<\/a> is more relaxed on wholesale pricing.<\/p><\/blockquote>\n

9. Back in 2022 we saw YouFibre adopt some of CityFibre’s network coverage into their packages, albeit only in a very limited and strategic sense around Middlesbrough (North Yorkshire). The move was an interesting one, particularly since, up to that point, YouFibre had typically been Netomnia’s sole retail outlet.<\/strong><\/p>\n

Are there any plans to maximise coverage further by expanding that agreement with CityFibre, or perhaps even onboarding other networks, such as possibly Openreach? Speaking of which, was maximisation of coverage the primary goal, or did you learn anything else useful from the experience of onboarding another network, and has it paid off?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

Netomnia and YouFibre have two different strategies and are not constrained by each other. Having said that YouFibre\u2019s primary focus is on the Netomnia network.<\/p>\n

We do experiment with CityFibre and Openreach but so far limited use on both. We hope to see more collaboration between altnets in the future and maybe with Nexfibre<\/a> too.<\/p>\n

The main thing we learnt is that Openreach is very good at doing wholesale, just too expensive.<\/p><\/blockquote>\n

10. Openreach are currently preparing to close roughly 4,500 exchanges across the UK, which will ultimately leave around 1,000 exchanges \u2013 the Openreach Handover Points (OHPs) \u2013 that are primarily used to provide nationwide coverage of modern \u201cfibre broadband<\/em>\u201d based services (FTTC<\/a>, FTTP<\/a> etc.).<\/strong><\/p>\n

However, this change creates somewhat of a thorny issue for alternative networks around Ethernet, Inter-Exchange Dark Fibre (DFX), Co-Location and PIA (access to existing cable ducts and poles) services, which are supplied by many of the \u201cold<\/em>\u201d exchanges too. The costs for some AltNet’s of adapting to this could be significant and some believe that Openreach should shoulder more of that burden.<\/strong><\/p>\n

How much of an impact is this likely to have on Netomnia’s network, if any, and what do you think would be a fair outcome?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

We only use OHPs so from an exchange standpoint we are comfortable and while we use DFX in some regions we are actively replacing it with other Dark Fibre providers or our own Fibre, therefore this exchange closure program is just noise for Netomnia.<\/p>\n

A fair outcome would be for Openreach to provide a like-for-like replacement from the OHP at their own cost.<\/p><\/blockquote>\n

11. Are there any areas of legislation or regulation that you feel the UK government could still tweak or improve in order to support the work you\u2019re doing to expand full fibre?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

No\u2026 they just need to protect the PIA and the BT exchange products because those are physical assets that are very costly to replace. Everything else is easy to do.<\/p><\/blockquote>\n

12. YouFibre have been fairly successful in attracting customers away from more established networks. One part of the reason for that is the price of your packages, customers pay from just \u00a321.99 per month on a 24-month term for 150Mbps, which rises to \u00a399.99 for 7-8Gbps. You also offer a social tariff at \u00a315 per month for 50Mbps to those on state benefits.<\/strong><\/p>\n

Naturally, it makes sense to offer such low pricing when trying to grow take-up, but how sustainable is this likely to be over the longer term?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

We currently sell a 1Gbps service at \u00a329.99 and our new orders generate an ARPU (Average Revenue Per User) of around \u00a324 which is similar to the TalkTalk<\/a> ARPU. Our older cohorts have an ARPU of \u00a330 today. We are expecting the ARPU to rise to around \u00a330 over the next five years which is materially lower than BT or VM today and both companies love increasing pricing. Our business model is designed to sustain a 30% take-up with \u00a330 ARPU therefore we are in a very good place.<\/p><\/blockquote>\n

13. Finally, if we could hop in a time machine and travel to 2030, what do you think Netomnia will be doing and what do you expect the market to look like?<\/strong><\/p>\n

Jeremy said:<\/u><\/p>\n

Netomnia will be the third national fibre infrastructure in the UK and will be in talks with a mobile operator to become a fixed and mobile provider.<\/p><\/blockquote>\n

We’d just like to thank Jeremy for taking the time out from is otherwise busy job and being his usual open and honest self when engaging with our interview.<\/p>\n","protected":false},"excerpt":{"rendered":"

Computer scientist and CEO of full fibre network builder Netomnia (inc. sibling ISP YouFibre), Jeremy Chelot, has today talked to ISPreview about why he’s pushing the boundaries of UK broadband performance, while also touching on the topics of market consolidation, wholesale and the possibility of launching a mobile service.<\/p>\n","protected":false},"author":1,"featured_media":35871,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[2716,1],"tags":[56,2353],"class_list":["post-35547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviews","category-uk_isp_news","tag-fttp","tag-netomnia"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112198455938713966","error":""},"yoast_head":"\nNetomnia and YouFibre CEO on Pushing the Boundaries of UK Broadband - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Computer scientist and CEO of full fibre network builder Netomnia (inc. sibling ISP YouFibre), Jeremy Chelot, has today talked to ISPreview about why he's\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/04\/netomnia-and-youfibre-interview.html\" \/>\n<link rel=\"next\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/04\/netomnia-and-youfibre-interview.html\/2\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Netomnia and YouFibre CEO on Pushing the Boundaries of UK Broadband - 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