{"id":35778,"date":"2023-09-23T00:01:10","date_gmt":"2023-09-22T23:01:10","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35778"},"modified":"2023-09-23T07:23:23","modified_gmt":"2023-09-23T06:23:23","slug":"frustration-after-virgin-media-o2-downgrades-ultimate-volt-bundle","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/09\/frustration-after-virgin-media-o2-downgrades-ultimate-volt-bundle.html","title":{"rendered":"Virgin Media O2 Significantly Downgrades Ultimate Volt Bundle"},"content":{"rendered":"

Some of Virgin Media<\/a> and O2<\/a>’s UK broadband and mobile customers have, in recent weeks, reported having noticed a few changes to the combined operator’s “Volt<\/em>” bundles, which appears to have quietly resulted in some significant feature downgrades (slower internet speeds, fewer extras etc.) and higher prices.<\/p>\n

The main example of this that keeps popping up in our inbox is their top “Ultimate Volt<\/em>” bundle (previously known as “Oomph<\/em>“), which until recently charged \u00a385 per month on an 18-month term for a 1Gbps broadband service (inc. router), anytime calls to UK landlines and mobiles, an O2<\/a> mobile SIM with unlimited usage (data, texts and calls), a premium Pay TV service and various other features.<\/p>\n

However, a few weeks ago the package was quietly renamed to the “Mega Volt<\/em>” bundle, and not long after that some of the operator’s customers began reporting that Virgin Media<\/a> had dropped the broadband speeds to 516Mbps (you can still add 1Gbps for an extra \u00a36 per month), removed the included TNT Sports content (previously BTSport – now an extra \u00a318 per month) and were no longer including an extra 360 Mini TV box (if you want that, it’s an extra \u00a310 per month).<\/p>\n

The change doesn’t immediately impact existing customers, but new customers can obviously no longer take the original bundle, while those seeking to re-contract or change their package in the future might eventually find it harder and more expensive to get the same sort of deal as they had before.<\/p>\n

A Virgin Media<\/a> spokesperson told ISPreview:<\/strong><\/p>\n

“We are simplifying our broadband and TV packages to make it easier for customers to find a great-value plan that suits their needs. Existing customers will not see their package change as a result of these bundle updates unless they make a change to their services and agree a new deal with us. Should existing customers want to alter their package, we\u2019re happy to review their options to ensure they can enjoy a great-value plan that suits their needs.”<\/p><\/blockquote>\n

The ISP claims that, as well as beating a comparable package from Sky (Sky Broadband<\/a>), customers still “get great value<\/em>” from the package, including an unlimited O2<\/a> SIM, O2 Travel, Sky Sports and Sky Cinema in HD and their latest WiFi<\/a> guarantee “at no extra cost<\/em>“.<\/p>\n

Virgin also notes that the bundled O2 SIM allows customers to take O2 Extra at no additional cost for up to six months (e.g. Disney+, Amazon<\/a> Prime, Audible, Cafeyn, Amazon<\/a> Music Unlimited, McAfee Mobile Security Plus or O2\u2019s International Bolt On) – this saves money (e.g. Amazon<\/a> Prime is usually \u00a38.99 per month), provided any of that is of interest.<\/p>\n

On the TNT point, VMO2 again said it was to do with \u201csimplifying<\/em>\u201d their packages so customers can choose whether they want to add sport channels or not. But the standard price of re-adding that will still be \u00a318, although Virgin said their customer service team will be happy to discuss options and offers with existing customers who would like to change their package, but keep TNT Sports.<\/p>\n

However, we should point out that Virgin Media frequently run special offers on their bundles, and we have it on good authority that their Mega Volt Bundle may soon be sold alongside a 1Gbps speed again (expected early next week). But this will only be for a short flash sale, rather than as a standard feature of the package.<\/p>\n","protected":false},"excerpt":{"rendered":"

Some of Virgin Media and O2’s UK broadband and mobile customers have, in recent weeks, reported having noticed a few changes to the combined operator’s “Volt” bundles, which appears to have quietly resulted in some significant feature downgrades (slower internet speeds, fewer extras etc.) and higher prices.<\/p>\n","protected":false},"author":1,"featured_media":32575,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,406,419,56,42,60,32,475],"class_list":["post-35778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-5g","tag-docsis3-1","tag-fttp","tag-iptv","tag-mobile-broadband","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nVirgin Media O2 Significantly Downgrades Ultimate Volt Bundle - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some of Virgin Media and O2's UK broadband and mobile customers have, in recent weeks, reported having noticed a few changes to the combined operator's\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/09\/frustration-after-virgin-media-o2-downgrades-ultimate-volt-bundle.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media O2 Significantly Downgrades Ultimate Volt Bundle - 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