{"id":35861,"date":"2023-09-29T08:32:49","date_gmt":"2023-09-29T07:32:49","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35861"},"modified":"2023-09-29T09:19:08","modified_gmt":"2023-09-29T08:19:08","slug":"persimmon-homes-isp-fibrenest-raises-uk-prices-and-boosts-uploads","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/09\/persimmon-homes-isp-fibrenest-raises-uk-prices-and-boosts-uploads.html","title":{"rendered":"Persimmon Homes ISP Fibrenest Raises UK Prices and Boosts Uploads UPDATE"},"content":{"rendered":"

Broadband ISP FibreNest<\/a>, which is the Fibre-to-the-Premises (FTTP<\/a>) operator for Persimmon Homes<\/a>‘ new build UK housing sites, has ended their long-running price freeze by announcing price rises and a change to adopt annual increases. But it’s not all bad news, as they’re also boosting upload speeds for existing customers.<\/p>\n

In case anybody has forgotten, FibreNest did a good job of keeping their prices frozen through the pandemic and, unlike the major operators, they also kept this going through the worst parts of the cost-of-living crisis. But the reality is that such things can’t last forever and customers are now being informed to expect a price increase from 1st November 2023 (credits to Damien).<\/p>\n

NOTE:<\/strong> New customers will see today’s changes from the earlier date of 1st October 2023.<\/div>\n

At the time of writing we don’t yet have all of the details (a request has been made), but those on the provider’s top 500Mbps tier (currently paying \u00a345 per month) have been told to expect their monthly rental to increase by \u00a32. The provider has also made some changes to their Terms and Conditions<\/a>, which will allow for an annual increase in their bills from April 2025, albeit in this case capped at a maximum of \u00a32 per month.<\/p>\n

The good news is that any customers choosing to leave the ISP before 28th October 2023 will be able to do so without incurring any early termination charges, although the catch here is that FibreNest is often the only full fibre network present on some of their developments (i.e. in a fair few areas the only alternative might be a slower copper-based broadband service).<\/p>\n

FibreNest’s Price Notification Statement<\/strong><\/p>\n

“Over the last three years, we have worked extremely hard to keep our prices frozen, despite the rising costs of inflation and a significant increase in our customers\u2019 demand for data … [but] like many businesses, we have faced substantial increases in the costs of running our network and supporting our customers.<\/p>\n

We have worked hard to ensure this price increase is below the Consumer Price Index and significantly lower than the rises already implemented by many of the biggest internet providers earlier this year.<\/p><\/blockquote>\n

However, it’s not all bad news, because the same announcement notes that the ISP is increasing some of their average upload speeds. For example, those on their 500Mbps download tier will see their uploads (currently 50Mbps) being boosted up to 80Mbps.<\/p>\n

“We will also be investing in our customer services over the next 12 months by introducing new ways to manage your account online and providing more options for you to contact us<\/em>,” added the announcement.<\/p>\n

UPDATE 9:17am<\/strong><\/p>\n

FibreNest has confirmed that the same \u00a32 increase applies across all of their packages.<\/p>\n

A Spokesperson for FibreNest told ISPreview:<\/strong><\/p>\n

“Following a price freeze for over three years despite rising inflation, we have announced a \u00a32 a month increase to customers\u2019 bills from November. This below inflation rise is also significantly lower than the biggest internet providers\u2019 increases of up to \u00a312 per month. In contrast, FibreNest is also committing to no further price increases before April 2025.<\/p>\n

We recognise the challenges some customers face and have frozen for a fourth year our financially vulnerable customers\u2019 bills and voluntarily introduced a new social tariff to support those in particular need. Our colleagues are ready to discuss any concerns customers may have and help them choose the best service package for their needs.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

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