{"id":35876,"date":"2023-10-02T10:09:52","date_gmt":"2023-10-02T09:09:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35876"},"modified":"2023-10-03T18:06:09","modified_gmt":"2023-10-03T17:06:09","slug":"lyca-mobile-uk-customers-report-connectivity-woes-since-friday","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/10\/lyca-mobile-uk-customers-report-connectivity-woes-since-friday.html","title":{"rendered":"Lyca Mobile UK Users Report Connectivity and Support Woes UPDATE2"},"content":{"rendered":"

Some customers of Lyca Mobile<\/a>, which is a Mobile Virtual Network Operator (MVNO) on EE<\/a>’s (BT<\/a>) national platform (previously O2<\/a>), have – since Friday – been reporting that they’ve been unable to make any mobile calls or send text (SMS) messages. Most customers also report that they’ve been unable to get through to Lyca’s support.<\/p>\n

At the time of writing, we’re still receiving complaints about this issue, which started around midday on Friday (29th Sept 2023) and is so serious that Lyca Mobile<\/a> has even posted a full screen notice about it on the front page of their website. But the notice only seems to reference their support\/account issues and not the connectivity problems.<\/p>\n

The connectivity problems don’t appear to affect everybody and some have since reported that the problem has been resolved, while others say that it is continuing to hamper their ability to make calls and send texts. But the support and account woes do appear to be universal, hence the wider statement being issued.<\/p>\n

LycaMobile’s Website Statement<\/strong><\/p>\n

We are currently experiencing technical difficulties, which are preventing some of our customers and retailers from accessing Lyca Mobile<\/a> channels.<\/p>\n

We apologise for the inconvenience that this is causing to anyone unable to top up via our website, App or through the Points of Sale in our retail shops. We are working hard to resolve these issues as quickly as possible and we thank you for your patience.<\/p>\n

In the meantime, if you need to top up your balance or purchase a new bundle, you can do so by buying a physical or e-voucher in-store – just follow the instructions printed on the voucher.<\/p><\/blockquote>\n

According to some of the complaints we’ve seen, customers affected by the issue who try to dial a number are being greeted by a message saying “You have dialled an incorrect number<\/em>“, which perhaps indicates another call routing bug (EE<\/a> itself recently suffered something like this<\/a> earlier in the month). ISPreview has contacted Lyca Mobile<\/a> for a comment and will report back as soon as we get their reply.<\/p>\n

UPDATE 3rd Oct 2023<\/strong><\/p>\n

The same message continues to show on Lyca’s website and we have not yet received a comment from the operator.<\/p>\n

UPDATE 3rd Oct 2023 @ 6pm<\/strong><\/p>\n

Lyca has blamed the situation on a cyberattack (here<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"

Some customers of Lyca Mobile, which is a Mobile Virtual Network Operator (MVNO) on EE’s (BT) national platform (previously O2), have – since Friday – been reporting that they’ve been unable to make any mobile calls or send text (SMS) messages. 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