{"id":35901,"date":"2023-10-03T17:55:06","date_gmt":"2023-10-03T16:55:06","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=35901"},"modified":"2023-10-03T18:03:40","modified_gmt":"2023-10-03T17:03:40","slug":"lyca-mobile-uk-confirm-cyber-attack-responsible-for-disruption","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/10\/lyca-mobile-uk-confirm-cyber-attack-responsible-for-disruption.html","title":{"rendered":"Lyca Mobile UK Confirm Cyber Attack Responsible for Disruption"},"content":{"rendered":"

Mobile operator Lyca Mobile<\/a>, which is a Mobile Virtual Network Operator (MVNO) on EE<\/a>’s platform, has this afternoon revealed that the reason for their recent UK service (i.e. calls and texts not working for some customers) and support problems (here<\/a>) is because the network has “been the victim of a cyber attack<\/em>“.<\/p>\n

Just to recap. Customers began noticing problems last Friday (around midday), with many reporting that they\u2019d been unable to make mobile calls or send text (SMS) messages, while others struggled to contact customer support or to top up their credit via Lyca’s website. The connectivity problems in particular were quite sporadic, affecting some users but not others.<\/p>\n

The operator was slow to respond, but they did eventually acknowledge the issue with a big statement on the front page of their website, while adding that they were “working hard to resolve these issues as quickly as possible and we thank you for your patience<\/em>.”<\/p>\n

Following investigations carried out as a result of this disruption to their network, the operator has now revealed that Lyca Mobile<\/a> “has been the victim of a cyber attack<\/em>“.<\/p>\n

Lyca Mobile<\/a>’s Statement<\/strong><\/p>\n

We first became aware of issues over the weekend, which were preventing customers and retailers from accessing top-ups through our channels. It also impacted some national and international calling. The issues affected all Lyca Mobile markets apart from the United States, Australia, Ukraine and Tunisia.<\/p>\n

Our focus on our customers is paramount. We are working around the clock to ensure that the impact on them is minimised.<\/p>\n

Our number one priority is ensuring the safety and security of our customers\u2019 data, and we are urgently investigating whether any personal information may have been compromised as part of this attack. We are confident that all our records are fully encrypted, and we will keep customers updated on the outcome of our investigation as we work with our expert partners to establish the facts.<\/p>\n

As part of our rapid incident response, we have engaged 3rd party technical expertise to complement our internal expertise. Additionally, we are in close contact with the relevant regulatory and law enforcement authorities in each of our impacted markets, ensuring we fulfil all our obligations.<\/p><\/blockquote>\n

The operator added that the mobile telecommunication services affected by this attack have “now been restored in all of our markets<\/em>“, although they noted that “there are some operational services that are yet to be fully resolved<\/em>” and they’re “working hard to restore all functionality across all countries as quickly as possible<\/em>“.<\/p>\n

At this stage it’s unclear whether any data was stolen and, encrypted or not, customers will naturally be worried about the possible implications of this breach. Not to mention that the Information Commissioner’s Office (ICO<\/a>) will undoubtably be taking an interest if any breach has occurred. Hopefully Lyca will be in a position to update customers with more detail in the near future.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mobile operator Lyca Mobile, which is a Mobile Virtual Network Operator (MVNO) on EE’s platform, has this afternoon revealed that the reason for their recent UK service (i.e. calls and texts not working for some customers) and support problems (here) is because the network has “been the victim of a cyber attack“.<\/p>\n","protected":false},"author":1,"featured_media":29332,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[480,405,479],"class_list":["post-35901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-crime","tag-ee","tag-security"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111172138568188174","error":""},"yoast_head":"\nLyca Mobile UK Confirm Cyber Attack Responsible for Disruption - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Mobile operator Lyca Mobile, which is a Mobile Virtual Network Operator (MVNO) on EE's platform, has this afternoon revealed that the reason for their\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/10\/lyca-mobile-uk-confirm-cyber-attack-responsible-for-disruption.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lyca Mobile UK Confirm Cyber Attack Responsible for Disruption - 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