{"id":36058,"date":"2023-10-19T00:01:42","date_gmt":"2023-10-18T23:01:42","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36058"},"modified":"2023-10-19T08:02:48","modified_gmt":"2023-10-19T07:02:48","slug":"uk-home-movers-go-without-broadband-for-average-of-7-2-days","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/10\/uk-home-movers-go-without-broadband-for-average-of-7-2-days.html","title":{"rendered":"UK Home Movers Go Without Broadband for Average of 7.2 Days"},"content":{"rendered":"

A new Opinium survey of 500 UK adults who have moved house in the last 2 years (renters or owners), which was commissioned by Uswitch<\/a>, has found that broadband is still “one of the biggest causes of frustration<\/em>” when moving home – with movers being left offline for an average of 7.2 days.<\/p>\n

Moving home, particularly if you have a larger pad with a lot of stuff to shift, can be a stressful experience. One area of known disruption is in how the change impacts our home broadband connections and speeds, since it often takes time to get a new internet (and or phone) service setup or migrated.<\/p>\n

The survey, which was conducted between 26th and 29th August 2023, found that 45% of movers stayed with their existing broadband ISP when moving, but were still forced offline for an average of 6.5 days. More than one in ten (11%) movers who stayed with the same ISP were left offline for two weeks or more.<\/p>\n

Suffice to say that it’s no real surprise to find that 70% of home movers felt “being without [the] internet was a top bugbear<\/em>“, ahead of more traditional frustrations including packing and unpacking (67%), delays to completion dates (64%) and dealing with estate agents (54%).<\/p>\n

However, a lot of people today do have mobile broadband (4G<\/a> and 5G<\/a>) via their Smartphone, which is how 48% of movers said they got online during the process. Some 22% bought extra data on top of their normal allowance to stay online, with 10% using over 50GB (GigaBytes) while waiting to be connected. Just for context, Ofcom<\/a> reports that the average monthly data volume per household on fixed broadband connections is 482GB.<\/p>\n

Additional Survey Findings<\/strong><\/span><\/p>\n

\u27a4 The research shows that time spent offline varied across the country, with the regions waiting the longest including Scotland (12.6 days), the East of England (10.3 days) and the West Midlands (9 days). In contrast, the fastest switchovers were in the North East (4.9 days), London (5.1 days) and the South West (5.5 days).<\/p>\n

\u27a4 Movers give their broadband providers 13.5 days\u2019 notice on average ahead of a move in date, slightly less than the absolute minimum required by providers, with many asking for two, three or even four weeks. One in five (18%) left their switch to the last minute, only giving providers one week of notice, and one in ten (9%) waited until after they moved<\/p>\n

\u27a4 Giving more notice to your ISP didn\u2019t always appear to pay off, as even those who gave 2+ weeks of notice spent an average of 7.1 days disconnected, while those who waited until after moving in were stuck offline for 10.3 days.<\/p>\n

\u27a4 21% of respondents said their ability to work from home was disrupted by the move (obviously), while 15% found themselves unable to manage life admin tasks such as paying bills.<\/p>\n

\u27a4 Home movers were also inconvenienced by an inability to stream TV or films (40%), not being able to check emails (30%) or social media (27%), and not being able to stay in touch with friends and family (20%).<\/p><\/blockquote>\n

Moving house tends to be one of life\u2019s most expensive and stressful experiences, although there\u2019s often a limit to how fast you can get a new broadband connection setup in your new home \u2013 this will vary due to lots of different factors.<\/p>\n

Some of those issues will take longer to resolve than others, such as if you\u2019re moving into a new build property and find the new address isn\u2019t yet recognised by your broadband ISP. Such issues can take months to resolve naturally, but often a call to your chosen provider and the Royal Mail (here<\/a>) will help to sort things out more quickly.<\/p>\n

Delays may also creep in if the previous owner is still in the process of cancelling their existing service when you move in, while those migrating between ISPs on the same platform may similarly have to allow a week or so for the switching process to run its course. Some of this is by design and gives people a chance to stop SLAMMING, which occurs when a service is migrated without the owner\u2019s consent (due either to error or fraudulently).<\/p>\n

Not to mention that if you need a new line installed on a new network, then it can take extra time to sort all of that out. So, if you need to move quickly, then as a general rule it\u2019s wise to have a backup ready to help tide you over until the new service goes live. Most of the time a good unlimited 4G<\/a> or 5G<\/a> based mobile broadband connection will do an adequate job, assuming that\u2019s an option (check the coverage of each operator beforehand).<\/p>\n

All the big ISPs are familiar with home movers by now, and it\u2019s worth remembering that most of those will also be subject Ofcom<\/a>\u2019s automatic compensation scheme, which pays out if there are any delays to a new service going live. Suffice to say, those providers won\u2019t want to keep you waiting too long, as it\u2019s in their interest to get you online as quickly as possible.<\/p>\n

However, in a lot of cases and provided you plan it well enough, then many people are often still able to get online on more or less the day they move in.<\/p>\n

NOTE:<\/strong> Quite a few ISPs will ask you to give them several weeks\u2019 notice before you move, so they can prepare (assuming you intend to retain the same provider). Vodafone<\/a> requires 30 days\u2019 notice, while BT<\/a>, Sky Broadband<\/a> and TalkTalk<\/a> need two weeks, Plusnet<\/a> demand four weeks and Virgin Media<\/a> seeks one month.<\/div>\n","protected":false},"excerpt":{"rendered":"

A new Opinium survey of 500 UK adults who have moved house in the last 2 years (renters or owners), which was commissioned by Uswitch, has found that broadband is still “one of the biggest causes of frustration” when moving home – with movers being left offline for an average of 7.2 days.<\/p>\n","protected":false},"author":1,"featured_media":21789,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[34],"class_list":["post-36058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-statistics"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111258515072021550","error":""},"yoast_head":"\nUK Home Movers Go Without Broadband for Average of 7.2 Days - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new Opinium survey of 500 UK adults who have moved house in the last 2 years (renters or owners), which was commissioned by Uswitch, has found that\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/10\/uk-home-movers-go-without-broadband-for-average-of-7-2-days.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK Home Movers Go Without Broadband for Average of 7.2 Days - 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