{"id":36082,"date":"2023-10-20T13:38:27","date_gmt":"2023-10-20T12:38:27","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36082"},"modified":"2023-10-20T13:38:42","modified_gmt":"2023-10-20T12:38:42","slug":"broadband-isp-talktalk-shut-uk-digital-tv-store-customers-lose-purchases","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/10\/broadband-isp-talktalk-shut-uk-digital-tv-store-customers-lose-purchases.html","title":{"rendered":"Broadband ISP TalkTalk Shut UK Digital TV Store – Customers Lose Purchases"},"content":{"rendered":"

One of the problems with modern online UK content distribution platforms is that – unlike physical media (DVD, Blu-rays etc.), when they close, customers risk losing all of the content they purchased over them. Sadly, this appears to be what is about to happen to customers of TalkTalk<\/a>’s TV Store, which is due to close on 31st October 2023.<\/p>\n

The TalkTalk TV Store<\/a> (formerly blinkbox) is a UK-based transactional (purchase and rental) video-on-demand (VoD) service that was originally available across multiple devices, although in recent years the provider has opted to focus more on their broadband and phone packages – leaving their current Pay TV options to look decidedly pedestrian.<\/p>\n

NOTE:<\/strong> The TV Store hasn’t been available for new purchases since 2021, but existing customers were allowed to continue watching their purchased content, until now.<\/div>\n

Nevertheless, customers were still both surprised and frustrated to be notified about the closure of TalkTalk<\/a>’s TV Store (letters started going out last month), not least because many of them had purchased a significant number of movies and other TV content over the platform. But access to all of that will also cease at the end of this month.<\/p>\n

TalkTalk<\/a>’s Statement on TV Store and Owned Content<\/strong><\/p>\n

Over the past few years TV has changed, in how we all access and watch content. At TalkTalk we have been evolving our TV service to keep it up to date and offer access to great content, to give our customers the best possible TV service.<\/p>\n

With TV content now available through a huge variety of players, apps, and streaming services, more traditional services, such as TV content stores or lockers, have become outdated. Many studios and channels have removed their content from them to concentrate on their own platforms.<\/p>\n

As a result of these changes, the TalkTalk TV store will close on 31st October 2023, and you will not be able to access any of your content after this time.<\/p>\n

We’ll be communicating directly with all customers who are adversely impacted by this change.<\/p><\/blockquote>\n

The public announcement made no mention of how TalkTalk intended to handle the thorny issue of compensation for those with owned content. As one of the Store’s customers, Hax75, said on their Community Forum<\/a> (credits to Cordbusters<\/a>): “I have 75 movies there – which is a reasonable number with quite a significant monetary value – let’s say \u00a310\/movie – most more than this, some less – so around \u00a3750. Are TalkTalk going to be issuing refunds to those who have purchased content through them? Or are they just going to keep the money and run?<\/em>”<\/p>\n

Customers affected by the issue have found it difficult to get a good level of communication from the ISP, although the complainant above was eventually credited the sum of just \u00a325 for the catalogue of content they previously held under the platform (i.e. valuing each title at somewhere around 33p). Good luck being able to re-purchase all of that content again, on a different platform, for anything even remotely close to \u00a325.<\/p>\n

According to TalkTalk’s letter to Hax75: “I understand this does not reflect the total cost of purchased content, however it has been calculated to reflect depreciation costs, and availability of content on other platforms, either for free or at a smaller cost than the initial purchase price when you initially purchased your content. This letter constitutes TalkTalk’s final position, and your complaint will now be closed.<\/em>”<\/p>\n

The ISP recommends that those who disagree with their calculation for compensation should pursue their complaint via the independent ombudsman (CISAS). This is interesting because doing so is free for the customer, but it may cost TalkTalk itself hundreds of pounds in ADR fees (i.e. it might have been cheaper to just offer a fairer settlement).<\/p>\n

In fairness, TalkTalk also has a tricky task in trying to value the content, particularly in such a complex market of subscription-based video streaming services. Speaking personally, the only movies I’ve purchased in recent years have been Blu-rays (precisely to avoid issues like this), although it’s much harder to buy physical media these days for other things like software applications and certain video games (e.g. I haven’t seen anybody selling PC games on physical media in a while).<\/p>\n

We perhaps all need to pay more attention to the security of our content purchases and ask what policies platforms have in place should the worst happen, ideally before we purchase any content over them.<\/p>\n","protected":false},"excerpt":{"rendered":"

One of the problems with modern online UK content distribution platforms is that – unlike physical media (DVD, Blu-rays etc.), when they close, customers risk losing all of the content they purchased over them. Sadly, this appears to be what is about to happen to customers of TalkTalk’s TV Store, which is due to close […]<\/p>\n","protected":false},"author":1,"featured_media":33731,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[45,42,74],"class_list":["post-36082","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-video-streaming","tag-iptv","tag-talktalk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111267389105106447","error":""},"yoast_head":"\nBroadband ISP TalkTalk Shut UK Digital TV Store - Customers Lose Purchases - ISPreview UK<\/title>\n<meta name=\"description\" content=\"One of the problems with modern online UK content distribution platforms is that - unlike physical media (DVD, Blu-rays etc.), when they close, customers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/10\/broadband-isp-talktalk-shut-uk-digital-tv-store-customers-lose-purchases.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP TalkTalk Shut UK Digital TV Store - 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