{"id":36290,"date":"2023-11-10T07:56:14","date_gmt":"2023-11-10T07:56:14","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36290"},"modified":"2023-11-10T10:42:40","modified_gmt":"2023-11-10T10:42:40","slug":"ispa-names-winners-of-the-2023-uk-isp-internet-industry-awards","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/11\/ispa-names-winners-of-the-2023-uk-isp-internet-industry-awards.html","title":{"rendered":"ISPA Names WINNERS of the 2023 UK ISP Internet Industry Awards UPDATE"},"content":{"rendered":"

The UK Internet Service Providers Association (ISPA<\/a>) has this morning revealed the winners of their 25th annual 2023 internet industry and broadband awards, which among other things saw several ISPs taking home more than one award across different categories, including Hyperoptic<\/a>, CommunityFibre<\/a> and Brsk.<\/p>\n

The award categories have been revised again for this year\u2019s event, such as via the decision to retire the \u201cInternet Villain<\/em>\u201d category (again), and the addition of the \u201cISPA<\/a> 25th Anniversary Award<\/em>\u201d \u2013 given to an organisation or individual that has contributed the most to UK internet over the past 25 years.<\/p>\n

Elsewhere, to reflect the pace of fibre (FTTP<\/a>) build, the threshold of infrastructure categories has also increased from 100K premises passed for the lower category to 250K. Finally, three new award categories (Best Customer Protection, Best Customer Experience, Best Integrated Communications Campaign) have also been introduced, which should be fairly self-explanatory.<\/p>\n

Steve Leighton, Chair of the ISPA<\/a>, said: “As we celebrate the 25th anniversary of the ISPA Awards, we are proud to recognise the outstanding achievements of individuals and organisations in the ISP industry. This year’s event highlights the continued importance of digital inclusion and showcases the incredible contributions made by all the award winners. We congratulate them and are excited about the future of the broadband industry<\/em>.”<\/p>\n

2023 ISPA UK Award Winners<\/strong><\/span><\/p>\n

Best Consumer ISP \u2013 with less than 50k customers<\/strong>
\nLightning Fibre<\/a>
\nIn a highly competitive category, Lightning Fibre<\/a> took the prize for their customer focus and charter, with a strong community focus and transparency.<\/em><\/p>\n

Best Consumer ISP \u2013 50k-250k customers<\/strong>
\nCommunityFibre<\/a>
\nThe judges feel that Community Fibre\u2019s generous social tariff, good range of packages and low churn meant they are clearly doing something right.<\/em><\/p>\n

Best Consumer ISP \u2013 with more than 250k customers<\/strong>
\nHyperoptic<\/a>
\nIn a closely run category, Hyperoptic<\/a>\u2019s pioneering roll out of gigabit broadband, social tariffs and support for vulnerable customers made them worthy winners.<\/em><\/p>\n

Best Customer Protection<\/strong>
\nTalkStraight
\nTalk Straight\u2019s overall services use of AI and advanced analytics, engagement with NCSC, regulatory compliance and customer training gave them the edge.<\/em><\/p>\n

Highly Commended – WebMate<\/p>\n

Best Infrastructure \u2013 with more than 250k premises passed<\/strong>
\nCityFibre<\/a>
\nFor continuing its nationwide rollout, adding significantly more homes to its 2.5m Ready For Service in the past year, and moving into connecting hard to reach areas through Project Gigabit, the judges felt CityFibre<\/a> were worthy winners.<\/em><\/p>\n

Best Infrastructure \u2013 less than 250k premises passed<\/strong>
\nBrsk
\nWinning for the second year, Brsk\u2019s rapid build year-on-year growth, targeting of underserved areas and strong take up gave them the edge.<\/em><\/p>\n

Best Integrated Campaign <\/strong>
\nKCOM<\/a>
\nIn a field full of high quality entries, Kcom<\/a>\u2019s campaign to get the message out on the impact of the PSTN switch off through impressive earned media, delivering on tough targets and great results pipped the competition.<\/em><\/p>\n

Highly Commended – Hey!Broadband<\/p>\n

Best VoIP<\/strong>
\nVoipfone
\nIn a world moving to digital voice, Voipfone was once again crowned as winners for learning lessons from past incidents, offering free services to charities, and proactive comms on PSTN switch off.<\/em><\/p>\n

Best Hosted Service<\/strong>
\nKrystalHosting
\nThis is the second time Krystal won this award. They keep impressing our judges with their UK-based support and engineering teams, as well as affordable services and flexible options.<\/em><\/p>\n

Best Channel Support<\/strong>
\nFullFibre Limited
\nFull Fibre was chosen as the winner for their impressive growth stats, low cost per acquisition numbers and their fibre heroes campaign that promotes fibre for the benefit of the industry.<\/em><\/p>\n

Best Rural ISP<\/strong>
\nWessex Internet<\/a>
\nWessex Internet<\/a> were crowned winners for their high take up rates in underserved areas, and community focus that is transforming local communities.<\/em><\/p>\n

Highly Commended – County Broadband<\/p>\n

Best Business ISP<\/strong>
\nCommunityFibre<\/a>
\nThe judges felt that their serious focus on business support and account management, competitive pricing and a 5G<\/a> back up service meant that they were deserved winners.<\/em><\/p>\n

Highly Commended – Cerberus<\/p>\n

Best Customer Experience<\/strong>
\nBrsk
\nThe judges felt that strong staff testimonials from customers, investment in digital tools, in-house same day installation, along with a 1.5 hour repair function, made Brsk deserved winners.<\/em><\/p>\n

Internet Hero<\/strong>
\nDigital Team at the Gov’s Department for Work and Pensions
\nISPA Council decided to award the coveted hero award to the DWP Digital team for delivering the broadband social tariff API, working in partnership with the ISP community to make a real difference to those that need it most.<\/em><\/p>\n

Digital Inclusion<\/strong>
\nSpark Somerset
\nSpark Somerset demonstrated a wide range of holistic support, partnership working, broad reach and strong impact in their Spark IT project.<\/em><\/p>\n

ISPA 25th Anniversary<\/strong>
\nHyperoptic’s CEO and Founder – Dana Tobak
\nSince the mid 2000s, Dana Tobak has been a driving force in disrupting and accelerating the UK broadband market. From pioneering use of LLU at Be Broadband to its sale and integration as O2<\/a> broadband to launching and leading one of the first altnets, Hyperoptic, in 2011, Dana has set new standards, pushed the competition and improved the UK\u2019s broadband for more than two decades.<\/em><\/p><\/blockquote>\n

UPDATE 9:09am<\/strong><\/p>\n

Wessex Internet<\/a> confirmed to have won the Best Rural ISP award.<\/p>\n

UPDATE 10:42am<\/strong><\/p>\n

Added some extra details from the official announcement.<\/p>\n","protected":false},"excerpt":{"rendered":"

The UK Internet Service Providers Association (ISPA) has this morning revealed the winners of their 25th annual 2023 internet industry and broadband awards, which among other things saw several ISPs taking home more than one award across different categories, including Hyperoptic, CommunityFibre and Brsk.<\/p>\n","protected":false},"author":1,"featured_media":32165,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,58],"class_list":["post-36290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-ispa"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111385187548317986","error":""},"yoast_head":"\nISPA Names WINNERS of the 2023 UK ISP Internet Industry Awards UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The UK Internet Service Providers Association (ISPA) has this morning revealed the winners of their 25th annual 2023 internet industry and broadband\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/11\/ispa-names-winners-of-the-2023-uk-isp-internet-industry-awards.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISPA Names WINNERS of the 2023 UK ISP Internet Industry Awards UPDATE - 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