{"id":36331,"date":"2023-11-16T09:13:02","date_gmt":"2023-11-16T09:13:02","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36331"},"modified":"2024-01-09T13:38:30","modified_gmt":"2024-01-09T13:38:30","slug":"broadband-isp-bt-confirm-plan-for-openreach-exchange-closures","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/11\/broadband-isp-bt-confirm-plan-for-openreach-exchange-closures.html","title":{"rendered":"Broadband ISP BT Confirm Plan for Openreach Exchange Closures"},"content":{"rendered":"

The Chief Security and Networks Officer of UK ISP BT<\/a> (inc. EE<\/a> and Plusnet<\/a>), Howard Watson, has today published a blog post that reveals the approach they intend to take with customers as part of Openreach<\/a>’s plan to close around 4,600 exchanges across the country – starting with a pilot in Deddington, Ballyclare and Kenton Road.<\/p>\n

First things first, if you’re unfamiliar with the plan and why it’s occurring, then we recommend reading the latest update on it (here<\/a>). The short version is that the retirement of old analogue phone and copper lines means that Openreach<\/a> will eventually only need around 1,000 “fibre<\/em>” (FTTC<\/a>, FTTP<\/a> and G.fast<\/a> etc.) exchanges – Openreach<\/a> Handover Points<\/strong> (OHPs) – and thus it would not make economic sense to maintain the other 4,600.<\/p>\n

NOTE:<\/strong> Openreach previously predicted that, by 2025, the number of copper broadband users being served by the old exchanges will fall to 1 million. The operator also plans to cover 25m premises with full fibre (FTTP<\/a>) broadband by Dec 2026 – potentially rising to 30m by 2030.<\/div>\n

Openreach has thus formed a long-term plan to close the vast majority of their older exchanges \u2013 known as the \u2018Exchange Exit Programme<\/strong><\/a>\u2018. The aim is to conduct an initial closure of around 100 priority exchanges between 2027 and 2030, with the rest following gradually in the years thereafter. But before that, the operator plans to pilot their approach via an initial batch of just 3 exchanges.<\/p>\n

Suffice to say that this is an extremely significant, costly and complex project, which will make the ongoing switch to all-IP phone and network services – occurring on both copper and fibre optic lines – look relatively easy.<\/p>\n

The three pilot exchanges (switch-off dates)<\/strong><\/span><\/p>\n

Deddington, Oxfordshire \u2013 29th March 2024
\nKenton Road, Greater London \u2013 21st September 2024
\nBallyclare, Northern Ireland \u2013 21st September 2024<\/p><\/blockquote>\n

However, what we haven’t heard yet is how ISPs plan to approach the closure of so many old exchanges, particularly with respect to their residential and business customers. The good news is that Howard Watson has today given a rough overview of the approach that BT<\/a> plans to take, at least with respect to the pilot exchanges, and it’s not too dissimilar to the way they’ve handled the transition to Digital Voice.<\/p>\n

Howard Watson, BT<\/a>’s CSNO, said:<\/strong><\/p>\n

” BT will be offering consumer customers its new home phone service, Digital Voice \u2013 where calls are made over a broadband line. For business customers, we offer a full suite of Voice Over IP (VOIP) products which combine all the features of a traditional phone system with the flexibility of the cloud – supporting the smallest home offices to the largest corporations and government departments.<\/p>\n

Our aim is to support customers every step of the way and to make sure that vulnerable customers and the UK\u2019s Critical National Infrastructure providers are guided and protected as we exit exchanges. Ultimately, though, we will need everyone in these pilot areas to make the switch ahead of the deadline.<\/p>\n

We\u2019ll be contacting all residential BT customers yet to make the switch in each of the three locations at least four weeks in advance of any changes taking place to help ensure they\u2019re ready to make the switch to a digital landline. Business customers will be contacted even earlier, to plan their migration to new All-IP services.<\/p>\n

Residential customers who identify as vulnerable, have additional needs or rely on their landline will be provided with additional support. This ranges from free battery back-up units to engineer-supported installations and hybrid landline phones, which have a built-in battery back-up unit and can connect to the mobile network. Customers can also nominate a family member, friend or carer who will receive all the information about the changes on their behalf.<\/p>\n

Business customers are also advised to check what devices they have connected to their landlines and should speak to their device provider or manufacturer about the compatibility with a digital landline before making the switch.”<\/p><\/blockquote>\n

Check out BT’s full blog post<\/a> for a little more detail. A total of 105 exchanges are currently expected to have been exited by December 2030.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Chief Security and Networks Officer of UK ISP BT (inc. EE and Plusnet), Howard Watson, has today published a blog post that reveals the approach they intend to take with customers as part of Openreach’s plan to close around 4,600 exchanges across the country – starting with a pilot in Deddington, Ballyclare and Kenton […]<\/p>\n","protected":false},"author":1,"featured_media":33878,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,69],"class_list":["post-36331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-bt-openreach"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111419463142490253","error":""},"yoast_head":"\nBroadband ISP BT Confirm Plan for Openreach Exchange Closures - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The Chief Security and Networks Officer of UK ISP BT (inc. 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