{"id":36467,"date":"2023-12-01T10:54:14","date_gmt":"2023-12-01T10:54:14","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36467"},"modified":"2023-12-02T06:24:22","modified_gmt":"2023-12-02T06:24:22","slug":"customers-of-three-uk-suffering-network-connectivity-woes","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/customers-of-three-uk-suffering-network-connectivity-woes.html","title":{"rendered":"Customers of Three UK Suffering Network Connectivity Woes UPDATE5"},"content":{"rendered":"

Some customers of mobile operator Three UK<\/a> are this morning reporting network connectivity and signal problems from a number of different locations across the country, which is preventing users from making or receiving calls and stops mobile data (broadband) via 3G<\/a>, 4G<\/a> and 5G connections from working.<\/p>\n

The issue appears to have started at around 6am this morning (Down Detector<\/a>) and complaints are currently still rising, although at the time of writing it doesn’t yet appear to be impacting the majority of their customer base.<\/p>\n

A spokesperson for Three UK<\/a> said (here<\/a>): “We’re aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We’re so sorry if you’ve been impacted by this<\/em>.”<\/p>\n

UPDATE 1:53pm<\/strong><\/p>\n

We are not at all convinced that this is only impacting a “small number<\/em>” of customers, particularly since the issue seems to be growing and is now also impacting yours truly and nearby family members (it wasn’t this morning). The issue also seems to be hitting MVNO operators that use the same network.<\/p>\n

UPDATE 3:22pm<\/strong><\/p>\n

Three has just issued us with another update, but the only real difference is that they’ve now removed the “small number<\/em>” wording \ud83d\ude42 . A spokesperson for Three UK said: “A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused<\/em>.”<\/p>\n

We have responded to request something more informative than the usual canned statement. Meanwhile, some customers are seeing their 4G and 5G data connectivity return, although it seems to be quite intermittent.<\/p>\n

UPDATE 4:25pm<\/strong><\/p>\n

Complaint volumes about this issue appear to have skyrocketed this afternoon. Seems it may continue to get worse, before it hopefully gets better. Sadly, there’s been no solid information from Three UK to explain what is actually happening, save for the vaguest of canned statements. Customers deserve better from network operators, but until there’s some change via Ofcom<\/a> then vague statements are all we’re ever likely to get.<\/p>\n

Meanwhile the service status page on Three UK’s website continues to claim there are no network issues.<\/p>\n

UPDATE 6:03pm<\/strong><\/p>\n

We’re seeing some reports of connections returning. Meanwhile, Cloudflare has released a chart<\/a> that shows how the outage has been recorded on their internet traffic trends for the operator’s network, which highlights a clear drop around 15:00 UTC and it hasn’t returned, yet.<\/p>\n

\"Cloudflare-Radar-Three-UK-Dec-1st-2023\"<\/p>\n

At the same time Gamma’s service status<\/a> page may give us our first real indication of the cause. According to that page: “3UK have identified a faulty device in their network causing intermittent disruption to service. They are working to replace this device with delivery to site anticipated by 19:00 and are reviewing what additional mitigation they can put in place to minimise disruption<\/em>.”<\/p>\n

UPDATE 2nd Dec 2023 @ 6:14am<\/strong><\/p>\n

Three appears to have restored data connectivity last night via various unspecified network mitigation measures, while some of those experiencing calling issues have informed us that they seemed to have been resolved in the small hours of this morning. But we won’t know if there’s still a major problem this morning until everybody starts waking up to use their mobile phones.<\/p>\n

Some posters have also reported that O2<\/a>, Vodafone<\/a> and EE<\/a> were impacted by the same issue, but their complaint volumes are still relatively low (measured in the hundreds, rather than the tens of thousands) – not even remotely in the same ballpark as Three experienced. Most of the rise that does exist could also be explained by customers of those networks being unable to contact those on Three’s service.<\/p>\n","protected":false},"excerpt":{"rendered":"

Some customers of mobile operator Three UK are this morning reporting network connectivity and signal problems from a number of different locations across the country, which is preventing users from making or receiving calls and stops mobile data (broadband) via 3G, 4G and 5G connections from working.<\/p>\n","protected":false},"author":1,"featured_media":33971,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[63],"class_list":["post-36467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-three-uk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111504795902909825","error":""},"yoast_head":"\nCustomers of Three UK Suffering Network Connectivity Woes UPDATE5 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some customers of mobile operator Three UK are this morning reporting network connectivity and signal problems from a number of different locations across\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/customers-of-three-uk-suffering-network-connectivity-woes.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customers of Three UK Suffering Network Connectivity Woes UPDATE5 - 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