{"id":3652,"date":"2013-07-05T08:20:21","date_gmt":"2013-07-05T07:20:21","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=3652"},"modified":"2013-07-05T13:48:57","modified_gmt":"2013-07-05T12:48:57","slug":"isp-virgin-media-uk-launches-broadband-help-channel-on-youtube","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html","title":{"rendered":"ISP Virgin Media UK Launches Broadband Help Channel on YouTube"},"content":{"rendered":"<p>Cable provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> has launched a new &#8220;<em>Helping Hands<\/em>&#8221; channel on YouTube today that&#8217;s designed to help its home customers make the most of their broadband connections and other services.<\/p>\n<p><!--more--><\/p>\n<p>The channel contains <strong>66 videos<\/strong>, which have been split into three different categories for help and advice (&#8216;problem solving&#8217;, &#8216;tips and tricks&#8217; and &#8216;product discovery&#8217;).<\/p>\n<p>Most of these videos include simple step-by-step instructions on all sorts of topics, from how to swap <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wifi\">wifi<\/a> channels to improving the speed of your broadband connection (mostly they just tell you to download during off-peak periods and to use a wired rather than <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wifi\">wifi<\/a> connection).<\/p>\n<blockquote class=\"bq1\"><p><strong>Alex Brown, VM&#8217;s Head of Broadband Product Experience, told ISPreview.co.uk:<\/strong><\/p>\n<p>&#8220;<em>We want to make sure our customers get the most out of their services so we created the <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> Helping Hands channel to talk through and demonstrate some of the great features, hints and tips we want everyone to know about. Customers can find out about everything from the great things available on TiVo, to what &#8216;dual band&#8217; means and how to change their wireless channel to ensure they\u2019re always enjoying our superfast broadband speeds<\/em>.&#8221;<\/p><\/blockquote>\n<p>We think channels like this are a wonderful idea for helping those who might find videos to be easier to understand than simply reading the manual. If successful then it could also take some pressure off <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a>&#8217;s customer support desk. Now about improving your broadband speed..<\/p>\n<div align=\"center\"><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/hpat3-oj_Vk\" height=\"315\" width=\"560\" allowfullscreen=\"\" frameborder=\"0\"><\/iframe><\/div>\n<blockquote><p><strong>The Virgin Media Helping Hands YouTube Channel<\/strong><br \/>\n<a href=\"http:\/\/www.youtube.com\/user\/VirginMediaHelp\/HelpingHands\" target=\"_blank\">http:\/\/www.youtube.com\/user\/VirginMediaHelp\/HelpingHands<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Cable provider Virgin Media has launched a new &#8220;Helping Hands&#8221; channel on YouTube today that&#8217;s designed to help its home customers make the most of their broadband connections and other services.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[45,475],"class_list":["post-3652","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-video-streaming","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ISP Virgin Media UK Launches Broadband Help Channel on YouTube - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Cable provider Virgin Media has launched a new &quot;Helping Hands&quot; channel on YouTube today that&#039;s designed to help its home customers make the most of their\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISP Virgin Media UK Launches Broadband Help Channel on YouTube - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Cable provider Virgin Media has launched a new &quot;Helping Hands&quot; channel on YouTube today that&#039;s designed to help its home customers make the most of their\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2013-07-05T07:20:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2013-07-05T12:48:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"ISP Virgin Media UK Launches Broadband Help Channel on YouTube\",\"datePublished\":\"2013-07-05T07:20:21+00:00\",\"dateModified\":\"2013-07-05T12:48:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html\"},\"wordCount\":264,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"keywords\":[\"Internet Video Streaming\",\"Virgin Media\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html\",\"name\":\"ISP Virgin Media UK Launches Broadband Help Channel on YouTube - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"datePublished\":\"2013-07-05T07:20:21+00:00\",\"dateModified\":\"2013-07-05T12:48:57+00:00\",\"description\":\"Cable provider Virgin Media has launched a new \\\"Helping Hands\\\" channel on YouTube today that's designed to help its home customers make the most of their\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/07\\\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ISP Virgin Media UK Launches Broadband Help Channel on YouTube\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ISP Virgin Media UK Launches Broadband Help Channel on YouTube - ISPreview UK","description":"Cable provider Virgin Media has launched a new \"Helping Hands\" channel on YouTube today that's designed to help its home customers make the most of their","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html","og_locale":"en_GB","og_type":"article","og_title":"ISP Virgin Media UK Launches Broadband Help Channel on YouTube - ISPreview UK","og_description":"Cable provider Virgin Media has launched a new \"Helping Hands\" channel on YouTube today that's designed to help its home customers make the most of their","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2013-07-05T07:20:21+00:00","article_modified_time":"2013-07-05T12:48:57+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"ISP Virgin Media UK Launches Broadband Help Channel on YouTube","datePublished":"2013-07-05T07:20:21+00:00","dateModified":"2013-07-05T12:48:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html"},"wordCount":264,"commentCount":1,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"keywords":["Internet Video Streaming","Virgin Media"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html","name":"ISP Virgin Media UK Launches Broadband Help Channel on YouTube - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"datePublished":"2013-07-05T07:20:21+00:00","dateModified":"2013-07-05T12:48:57+00:00","description":"Cable provider Virgin Media has launched a new \"Helping Hands\" channel on YouTube today that's designed to help its home customers make the most of their","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/07\/isp-virgin-media-uk-launches-broadband-help-channel-on-youtube.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"ISP Virgin Media UK Launches Broadband Help Channel on YouTube"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/3652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=3652"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/3652\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=3652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=3652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=3652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}