{"id":36553,"date":"2023-12-11T08:41:46","date_gmt":"2023-12-11T08:41:46","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36553"},"modified":"2023-12-11T10:17:26","modified_gmt":"2023-12-11T10:17:26","slug":"isp-talktalk-warn-of-uncertain-future-as-uk-broadband-users-fall","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/isp-talktalk-warn-of-uncertain-future-as-uk-broadband-users-fall.html","title":{"rendered":"ISP TalkTalk Warn of Uncertain Future as UK Broadband Users Fall UPDATE"},"content":{"rendered":"

UK ISP TalkTalk<\/a> has published their annual accounts<\/a> to 28th Feb 2023 and revealed that their broadband base fell to 3.94 million (down from 3.98m in 2022), while the provider’s bosses also reportedly warned that there is \u201cmaterial uncertainty<\/em>\u201d ahead of an expect debt refinancing that \u201cmay cast significant doubt<\/em>\u201d over its future.<\/p>\n

The long-running internet provider could be said to have had somewhat of a rocky 2023 (here<\/a>, here<\/a>, here<\/a> and here<\/a>), which has been fuelled in no small part by a desire to get their c.\u00a31bn mountain of debt under control. This is crucial because TalkTalk<\/a> are likely to be hit by a sharp increase in borrowing costs (due to rising interest rates) when it refinances its debts in early 2024.<\/p>\n

NOTE:<\/strong> Back in 2020 TalkTalk<\/a> became the subject of a \u00a31.1bn<\/strong> takeover by Toscafund<\/strong> (here<\/a>), which including debt valued the business at around \u00a31.8bn<\/strong>. The provider’s existing debt will ultimately mature in November 2024 and February 2025.<\/div>\n

In response, the ISP has cut some jobs, sold off some assets (e.g. some IPv4 addresses), demerged the group into three separate businesses (for consumers, businesses and wholesale) and most recently sold off their business division (TT Business Direct) to its own shareholders for \u00a395 million – with wholesale potentially being the next to go.<\/p>\n

According to a separate piece in the Telegraph<\/a> (paywall), the provider’s bosses have now warned that they face \u201cmaterial uncertainty<\/em>\u201d ahead of a crucial debt refinancing that \u201cmay cast significant doubt<\/em>\u201d over its ability to continue. But their annual results said the ISP remained “confident that our efficient cost base, critical infrastructure network and competitive access to UK connectivity will enable us to maintain our low-priced market position and grow the business sustainably and profitably over time.<\/em>” Mind you, company accounts often paint an excess of positivity over difficult situations, until they don’t.<\/p>\n

The results admittedly only cover the period up to 28th Feb 2023, which means they don’t fully reflect a lot of the changes that have happened since then (e.g. customer declines and rising debt). For example, net debt is listed as being \u00a3892m in the results (2022: \u00a3859m), but the latest Telegraph piece suggests this has now risen again to \u00a3973m excluding leases (i.e. \u00a381m burnt in the first half of the year).<\/p>\n

The company warns that if it has not secured refinancing by August 2024, it will be at risk of breaching its debt covenants.<\/p>\n

A TalkTalk spokesperson said:<\/strong><\/p>\n

\u201cTalkTalk Group\u2019s demerger and refinancing plan is firmly on track, with operational separation now complete and formal commercial separation to follow in 2024. PlatformX is the fastest-growing wholesale platform in the UK with an unrivalled mix of altnets and propositions. We\u2019re in active discussions with a number of investors who also see the growth opportunity this presents.\u201d<\/p><\/blockquote>\n

We’ve gone into TalkTalk latest accounts and summarised some of the key figures below.<\/p>\n

Key Details – Summary of Year to 28th Feb 2023<\/strong><\/span><\/p>\n

\u27a4 <\/b>Average Revenue Per User (ARPU) of \u00a324.45 (2022: \u00a324.23)<\/p>\n

\u27a4 <\/b>Revenue \u00a31,457m (2022: \u00a31,455m)<\/p>\n

\u27a4 <\/b>Gross profit \u00a3741m (2022: \u00a3778m)<\/p>\n

\u27a4 <\/b>Loss before tax \u00a370m (2022: \u00a331m)<\/p>\n

\u27a4 <\/b>Net debt \u00a3892m (2022: \u00a3859m), rising to \u00a31.6bn including leases (2022: \u00a31.56bn)<\/p>\n

\u27a4 <\/b>3.94 million broadband customers (2022: 3.98m), but in 2019 they had 4.29m<\/p>\n

\u27a4 <\/b>3.35 million Fibre (FTTC<\/a>\/P) customers (2022: 3.33m) and in 2019 they had just 1.77m<\/p>\n

\u27a4 <\/b>2,062 employees<\/p>\n

\u27a4 <\/b>69,365 Ethernet customers<\/p>\n

\u27a4 <\/b>90,000 business customers (TT Business Direct)<\/p>\n

\u27a4 <\/b>UK’s largest wholesale broadband provider, with over 60% share via 400 partners<\/p>\n

\u27a4 <\/b>Still home to a few tens of thousands of customers on legacy mobile (MVNO) contracts (they stopped doing mobile some years ago)<\/p>\n

\u27a4 <\/b>Sold some IPv4 addresses for \u00a333m<\/p>\n

\u27a4 <\/b>Customer base declined by around 40,000 in the year (a reduction of 89,000 in their Consumer Direct base) – driven by the removal of some non-paying customers and an increase in churn from 1.6% to 1.7%.<\/p>\n

\u27a4 <\/b>Tipped over 10Tbps (Terabits per second) of peak network usage in the year<\/p><\/blockquote>\n

Finally, the group has reportedly already received offers for its wholesale division, such as from infrastructure funds including Florida-based DigitalBridge<\/strong>. The name should be familiar because they also back one of the UK market’s leading alternative full fibre network providers, Netomnia<\/a> (YouFibre<\/a>), which could open up some intriguing possibilities further down the line.<\/p>\n

The wholesale division is allegedly valued at around \u00a31.5bn and a big chunk of such a sale could thus go toward tackling their debts. But analysts have warned that the value of their wholesale division is largely linked to their retail base, which has been shedding hundreds of thousands of customers since 2019.<\/p>\n

UPDATE 10:16am<\/strong><\/p>\n

We’ve added a comment from TalkTalk above.<\/p>\n","protected":false},"excerpt":{"rendered":"

UK ISP TalkTalk has published their annual accounts to 28th Feb 2023 and revealed that their broadband base fell to 3.94 million (down from 3.98m in 2022), while the provider’s bosses also reportedly warned that there is \u201cmaterial uncertainty\u201d ahead of an expect debt refinancing that \u201cmay cast significant doubt\u201d over its future.<\/p>\n","protected":false},"author":1,"featured_media":33490,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472,2353,74],"class_list":["post-36553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business","tag-netomnia","tag-talktalk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111560897937290932","error":""},"yoast_head":"\nISP TalkTalk Warn of Uncertain Future as UK Broadband Users Fall UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"UK ISP TalkTalk has published their annual accounts to 28th Feb 2023 and revealed that their broadband base fell to 3.94 million (down from 3.98m in\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/isp-talktalk-warn-of-uncertain-future-as-uk-broadband-users-fall.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISP TalkTalk Warn of Uncertain Future as UK Broadband Users Fall UPDATE - 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