{"id":36587,"date":"2023-12-13T11:44:17","date_gmt":"2023-12-13T11:44:17","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36587"},"modified":"2024-01-15T11:40:23","modified_gmt":"2024-01-15T11:40:23","slug":"vandals-attack-netomnias-fttp-broadband-network-in-liverpool","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/vandals-attack-netomnias-fttp-broadband-network-in-liverpool.html","title":{"rendered":"Vandals Attack Netomnia’s FTTP Broadband Network in Liverpool UPDATE"},"content":{"rendered":"

Police have been called in after vandals caused “extensive<\/em>” damage to part of Netomnia<\/a>’s (supported by UK ISP YouFibre<\/a>) new full fibre broadband network in Liverpool, where the operator is currently investing \u00a339 million on a large deployment project. But thankfully only a few customers have felt the impact.<\/p>\n

Just to recap. Netomnia<\/a>’s new FTTP<\/a> network currently covers over 730,000 UK premises (9th Nov 2023) \u2013 across parts of over 70 towns and cities \u2013 and aims to reach 1 million premises across England, Wales, Scotland and Northern Ireland by early 2024 (coverage plan<\/a> \u2013 plus additions here<\/a>, here<\/a> and here<\/a>). A minority of their users also come from CityFibre<\/a>\u2019s network \u2013 specifically around the Middlesbrough area (North Yorkshire).<\/p>\n

NOTE:<\/strong> Netomnia is supported by funding of \u00a3648m from DigitalBridge<\/strong> and other investors.<\/div>\n

The operator also sells packages to consumers via the closely linked ISP YouFibre<\/a>, which has incidentally just grown to top 65,000 active customers (up from 58,000 on 9th November 2023). Unfortunately, a few of those customers (around 200) lost connectivity this week after Netomnia’s new fibre infrastructure in Liverpool<\/strong> was targeted by vandals.<\/p>\n

For some reason, YouFibre doesn’t have a Service Status page like most ISPs (*nudge nudge*), which is a somewhat irritating shortcoming for an otherwise good and reputable ISP. But feedback from several customers did reveal that the provider had issued the following statement on the incident, which adds more detail.<\/p>\n

YouFibre’s Statement on Network Damage<\/strong><\/p>\n

We have had some feedback from our engineers on site that unfortunately there has been damage done to our network which is the cause of your connection loss.<\/p>\n

It saddens us to report that this damage was done intentionally, and is extensive. Engineers on site have reported numerous cables severed in several different places. We are currently also checking the network further to ensure we have discovered the full extent of the damage done.<\/p>\n

As you can imagine, the sheer scale of the damage in this location to our network this will likely take a few days to restore all services. However, as the investigation continues we will update you and give a more accurate time scale for resolution.<\/p>\n

We have involved the police, and we are deeply sorry for the inconvenience that this is undoubtedly causing. We will do our utmost to get you back up and running as soon as possible, and will keep you updated as often as possible. Please avoid using our live chat and phone channels to seek updates, if you are receiving this email you have been identified as a customer impacted by the malicious damage to our network, and we will contact you via email to provide further updates.<\/p>\n

Once again, we’re very sorry and will be in touch soon.<\/p><\/blockquote>\n

ISPreview understands that the incident occurred on Monday night (one customer suggested it began around 9pm) after vandals broke into one of Netomnia’s chambers in the Sefton Park area and cut all the sub-ducts and cables inside. Netomnia informed us at just before 8am this morning that it could take another 48-72 hours to fully resolve the incident, such is the level of damage involved.<\/p>\n

Telecoms infrastructure is protected by strict laws in the UK and the police are understood to be investigating the incident. Sadly, the people who commit such acts rarely have any regard for the serious problems they cause, which can in some cases disrupt more than just internet access (e.g. telecare, access to emergency services etc.).<\/p>\n

UPDATE 14th Dec 2023 @ 12pm<\/strong><\/p>\n

YouFibre has informed their customers that the damage appears to be much more extensive than first thought. “There are cables that have been vandalised\/severed that are accessible only via chambers in the ground. Other cables have been cut along telegraph poles. There is damage at every layer of our network in the area<\/em>,” said the provider. Due to this, they’re currently having to revise their estimated fix time.<\/p>\n

The good news is that the provider have “ensured that any customers impacted by these issues will not pay their next invoice<\/em>“.<\/p>\n","protected":false},"excerpt":{"rendered":"

Police have been called in after vandals caused “extensive” damage to part of Netomnia’s (supported by UK ISP YouFibre) new full fibre broadband network in Liverpool, where the operator is currently investing \u00a339 million on a large deployment project. 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