{"id":36599,"date":"2023-12-14T00:07:34","date_gmt":"2023-12-14T00:07:34","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36599"},"modified":"2023-12-14T07:57:09","modified_gmt":"2023-12-14T07:57:09","slug":"mps-debate-2025-switch-off-dangers-of-analogue-uk-phone-services","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/mps-debate-2025-switch-off-dangers-of-analogue-uk-phone-services.html","title":{"rendered":"MPs Debate 2025 Switch-off Dangers of Analogue UK Phone Services"},"content":{"rendered":"

A meeting in the House of Commons was held yesterday that saw MPs from different parties debate the forthcoming withdrawal of BT<\/a> and Openreach<\/a>’s old copper-based analogue line networks (PSTN phones and WLR) by Dec 2025, which touched on a variety of issues from battery backup to problems with the reliability of digital replacements.<\/p>\n

Hopefully by now most people will be aware that Openreach<\/a> and BT<\/a>, much like other network operators across Europe with a legacy of older copper infrastructure, are in the process of upgrading all of their old analogue services on to a fully digital (IP-based) network, which is due to be completed by Dec 2025 (the national stop sell<\/a><\/strong> has already begun). KCOM<\/a> are doing something similar in Hull, which aims to finish by the end of 2024.<\/p>\n

NOTE:<\/strong> Sadly, it is not economically viable for the operators to retain both old and new networks side-by-side, particularly with customers on the old network being expected to fall to a very low level as the migrations continue.<\/div>\n

Just to be clear. Openreach<\/a> are withdrawing their old Wholesale Line Rental (WLR) products as part of this change, while BT<\/a> are retiring their related Public Switched Telephone Network (PSTN) at the same time.<\/p>\n

The change is currently focused on phone services, which means that the old physical copper and aluminium lines continue to exist and will be used for broadband, albeit usually only in areas that haven’t yet gained access to the latest gigabit-capable full fibre (FTTP<\/a>) technologies from Openreach or KCOM<\/a>. This is important because digital phone services require a broadband connection in order to work (i.e. you plug your existing handset into the back of a router or analogue terminal adapter, rather than the wall socket).<\/p>\n

The problem is that the new generation of Internet Protocol (IP) based digital phone solutions do have the odd caveat. Aside from the fact that the setup is a little bit more complicated, the new services are also not remotely powered (i.e. if there’s a power cut, they go down) and often don’t work properly with older alarm or telecare monitoring systems. In fairness, the latter is just as much the fault of telecare and alarm providers (i.e. failing to upgrade their systems).<\/p>\n

Some providers have highlighted that mobile operators can provide a useful backup if your landline goes down, but that’s only true if your chosen operator delivers a good indoor signal to your home (not always the case) and mobile networks often go down during power cuts too. But in fairness, protracted power cuts can also affect analogue phone services, so nothing is perfect. In addition, a lot of analogue phone users have DECT systems, which don’t usually work in power cuts either.<\/p>\n

Yesterday’s debate – ‘Copper Wire Telecoms<\/a><\/strong>‘ – touched on many of these issues and more. The Government’s Minister for Data and Digital Infrastructure, Sir John Whittingdale<\/strong>, responded by highlighting some of the work that providers have done to address these concerns, while also noting that the old network is “not fit for purpose today … spare parts are difficult to find, the number of outages is increasing and the engineers who work on it are retiring. Not moving away from that to a more modern, resilient network would in itself create risk<\/em>“.<\/p>\n

However, Whittingdale also agreed that ensuring resilience for phone services on the new network was part of the problem, before pointing out that the transition was an industry-level process: “The process was decided and initiated by the telecoms industry. The Government did not ask it to do so, nor have they determined the timelines or parameters for the switch-off<\/em>.”<\/p>\n

Interestingly, the Government claims to have asked “companies to pause forced migrations from PSTN networks<\/em>” and have also asked if Ofcom<\/a> can do more to monitor the migration process.<\/p>\n

Sir John Whittingdale said:<\/strong><\/p>\n

“Despite the assurances that we were given by communications operators, we have recently become aware of serious incidents of telecare users finding that their devices have failed when trying to activate them. That is completely unacceptable. The safety of vulnerable people has to be our top priority. As soon as we learned of those incidents, the Secretary of State and I met the relevant communication provider and requested that it carry out an urgent investigation to identify all vulnerable customers and make sure that their devices are fully operable.<\/p>\n

In addition, we have asked the companies to pause forced migrations from PSTN networks and have asked Ofcom<\/a> what more it can do to monitor the migration process. We have invited all communications providers to attend a roundtable tomorrow to ask them to sign up to a charter of commitments to protect vulnerable consumers through the transition. That will cover the need to protect vulnerable consumers\u2014particularly telecare users\u2014as well as the need to go further than Ofcom<\/a> guidance on power resilience for the most vulnerable consumers and to agree a cross-sector definition of vulnerability.<\/p>\n

I have also had meetings in the last 24 hours with Ministers from the Department of Health and Social Care and the Department for Levelling Up, Housing and Communities to discuss what more can be done to protect vulnerable consumers and to facilitate data sharing between local authorities, telecoms firms and telecare providers so that we can locate every single one of the people reliant on those devices.<\/p>\n

…<\/p>\n

Separately, since 2018 Ofcom has issued guidance to operators to ensure the sector remains resilient to all risks that may affect services. It states that, in the event of a power outage, providers should have at least one telecoms solution available that enables access to emergency organisations for a minimum of one hour. The solution should be suitable for customers\u2019 needs and should be offered free of charge to those who are at risk.”<\/p><\/blockquote>\n

The good news is that most ISPs with a digital phone solution are now offering optional battery backup options<\/strong><\/a> to their most vulnerable customers, but MPs pointed out that, with storms increasing, a backup time of at least 1 hour was “insufficient<\/em>” (one problem here is that the bigger the battery capacity, the bigger the cost). “Obviously, we face more violent weather events and potentially greater power outages, so we will keep that under review, and we are asking Ofcom to look at it again<\/em>,” added Whittingdale.<\/p>\n

The government also highlighted Ofcom’s new consultation on network resilience (here<\/a>), which among other things is looking at the issue of mobile operators providing inadequate power backup at network sites. Solving this might help to tackle the problem of mobile connectivity being far too exposed to power outages, although it may also significantly increase the cost of running such sites and other sites may lack the space for such upgrades.<\/p>\n

“It is right that the industry should seek to switch off the PSTN but, in doing so, companies should ensure that the transition is secure and efficient, and that they protect those who rely on the PSTN for their connectivity. As I have said, we remain extremely concerned that some of the understanding and assurance that we had about the protections being put in place appear not to have been fully delivered<\/em>,” concluded Whittingdale.<\/p>\n

However, it seems as if the MPs may yet not be aware of the latest developments from Openreach and BT, which are testing an additional (SOTAP for Analogue<\/strong><\/a>) phone line product that does NOT require a broadband connection to function, is powered (no need for battery backup) and will be targetted at vulnerable and edge use cases (inc. CNI) users – those with old analogue phone lines (PSTN) who would otherwise \u201cface challenges<\/em>\u201d in migrating to IP based voice solutions by 2025.<\/p>\n

The solution, once introduced, would not be available for new service provisions (only existing customers) and is intended to be a temporary product (possibly running until around 2030). In theory, this would allow more time for people and networks to adapt, but it won’t be launched until later in 2024 and is arriving quite late to the party.<\/p>\n","protected":false},"excerpt":{"rendered":"

A meeting in the House of Commons was held yesterday that saw MPs from different parties debate the forthcoming withdrawal of BT and Openreach’s old copper-based analogue line networks (PSTN phones and WLR) by Dec 2025, which touched on a variety of issues from battery backup to problems with the reliability of digital replacements.<\/p>\n","protected":false},"author":1,"featured_media":30233,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,76,69,38,81],"class_list":["post-36599","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-kc","tag-bt-openreach","tag-politics","tag-voip"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111575862872146880","error":""},"yoast_head":"\nMPs Debate 2025 Switch-off Dangers of Analogue UK Phone Services - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A meeting in the House of Commons was held yesterday that saw MPs from different parties debate the forthcoming withdrawal of BT and Openreach's old\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/mps-debate-2025-switch-off-dangers-of-analogue-uk-phone-services.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MPs Debate 2025 Switch-off Dangers of Analogue UK Phone Services - 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