{"id":36600,"date":"2023-12-13T15:43:56","date_gmt":"2023-12-13T15:43:56","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36600"},"modified":"2023-12-13T15:43:56","modified_gmt":"2023-12-13T15:43:56","slug":"new-uk-broadband-isp-switching-system-to-be-delayed-again","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/new-uk-broadband-isp-switching-system-to-be-delayed-again.html","title":{"rendered":"New UK Broadband ISP Switching System to be Delayed AGAIN"},"content":{"rendered":"

The industry-led One Touch Switching Company<\/strong><\/a> (TOTSCo), which is responsible for implementing Ofcom<\/a>’s already heavily delayed One Touch Switch<\/strong><\/a> (OTS) system for broadband ISPs and consumers who want to change provider, has today warned that their revised plan to introduce it from 14th March 2024 is “no longer achievable<\/em>“.<\/p>\n

Back in 2021 Ofcom<\/a> set a deadline of 3rd April 2023<\/strong> for UK ISPs to implement OTS, which expands the existing Gaining Provider Led<\/strong> (GPL) migration system (i.e. you contact your new provider and the switch is handled automatically) to work across lots of other networks (the old one was mostly focused on Openreach<\/a> based providers) and to action switches within just 1 day \u201cwhere technically possible<\/em>\u201c, instead of 10.<\/p>\n

However, that deadline came and went (here<\/a>), which is something we\u2019ve covered extensively several times before (here<\/a>, here<\/a> and here<\/a>). Needless to say, the delays were, in our opinion, a collective mix of both industry and regulator failings. Ofcom<\/a> may like to place the bulk of blame for all this at the industry’s feet, although in our view there was a lack of regulatory leadership too between 2021 and 2022 (i.e. like expecting cats to herd themselves). But we’re not going to repeat our previous articles today.<\/p>\n

The first sign of good news came in August 2023, when TOTSCo said that it was \u201cessential for all parties to focus their planning on a common [launch] date<\/em>\u201d and, to that effect, they set a \u201cplanned go-live date<\/em>\u201d of Thursday 14th March 2024 (here<\/a>). At the time TOTSCo said they believed that this date struck an achievable balance between ISPs who feel that the date should be earlier, and those who will need to re-plan to achieve it.<\/p>\n

The bad news today is that TOTSCo are now warning that the March 2024 date is “no longer achievable<\/em>” and we can only imagine the sound as Ofcom hits the roof.<\/p>\n

TOTSCo Statement<\/strong><\/p>\n

Since announcing the planned One Touch Switch (OTS) go-live date of 14 March 2024, industry engagement has increased significantly with over 130 users having now onboarded to the TOTSCo hub.<\/p>\n

However, fewer than 20 users have connected to the hub to start integration testing. In addition, experience shows that establishing this connection can take some time, highlighting the need for all users to start their testing journeys as early as possible.<\/p>\n

Last week, some larger CPs informed us that there is now insufficient time to complete industry-wide testing and trials before the planned go-live date. Regrettably therefore, we must acknowledge that the 14 March 2024 target is no longer achievable.<\/p>\n

We feel that it is imperative to work to a plan date. We will work with industry to determine a revised date, which we will communicate along with a comprehensive set of frequently asked questions as soon as possible.<\/p><\/blockquote>\n

We shot a quick query off to Ofcom and, needless to say, they’re not very happy and appear to single out the biggest broadband providers (although there are hundreds of other ISPs and networks in this market). A spokesperson for the regulator told ISPreview: “This further delay is wholly unacceptable. We are demanding answers from BT<\/a>, [Sky Broadband<\/a>], TalkTalk<\/a> and Virgin Media<\/a> O2<\/a> and will not hesitate to use the full force of our enforcement powers on behalf of customers who have been waiting far too long for a simpler way of switching<\/em>.”<\/p>\n

The strong threat of enforcement action is likely to help concentrate minds, although it may not be enough to change the technical realities involved and the need for extensive testing to take place. The big question now is how much longer will we have to wait before OTS is finally introduced, but we probably won’t have to wait too long for an answer.<\/p>\n","protected":false},"excerpt":{"rendered":"

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s already heavily delayed One Touch Switch (OTS) system for broadband ISPs and consumers who want to change provider, has today warned that their revised plan to introduce it from 14th March 2024 is “no longer achievable“.<\/p>\n","protected":false},"author":1,"featured_media":35347,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[36],"class_list":["post-36600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-ofcom-regulation"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111573882532343230","error":""},"yoast_head":"\nNew UK Broadband ISP Switching System to be Delayed AGAIN - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom's already heavily delayed One Touch Switch (OTS) system\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/new-uk-broadband-isp-switching-system-to-be-delayed-again.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New UK Broadband ISP Switching System to be Delayed AGAIN - 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