{"id":36628,"date":"2023-12-18T07:29:06","date_gmt":"2023-12-18T07:29:06","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36628"},"modified":"2023-12-18T07:59:22","modified_gmt":"2023-12-18T07:59:22","slug":"major-uk-home-phone-providers-commit-to-protect-vulnerable-users","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html","title":{"rendered":"Major UK Home Phone Providers Commit to Protect Vulnerable Users"},"content":{"rendered":"

The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband<\/a>, BT<\/a>, Virgin Media<\/a> (O2<\/a>) and TalkTalk<\/a>, which sets out “new measures<\/em>” to protect vulnerable customers when upgrading phone lines to a new digital (IP \/ VoIP based) network.<\/p>\n

Hopefully by now most of our readers will already be aware that BT<\/a> and Openreach<\/a> are in the process of withdrawing their old copper-based analogue line networks (i.e. the Public Switched Telephone Network [PSTN] and Wholesale Line Rental, respectively) by December 2025. A national stop sell<\/a><\/strong> on new installations has already begun. KCOM<\/a> are also doing something similar in Hull, which aims to finish by the end of 2024.<\/p>\n

NOTE:<\/strong> The shift to digital phones is an industry, not government, led programme that is partly driven by the looming retirement of copper lines in favour of full fibre (FTTP<\/a>). Not to mention that modern mobile and IP-based communication services have largely taken over from traditional home phones, which no longer see much use.<\/div>\n

In their place many providers are introducing Internet Protocol (IP) based digital phone \/ voice services, which require a broadband connection in order to work. Put another way, you plug your existing handset into the back of a broadband router (assuming it has a phone port) or Analogue Terminal Adapter (ATA), rather than the old wall socket.<\/p>\n

However, digital phone solutions do have the odd caveat. Aside from the fact that the setup is a little bit more complicated, the new services are also not remotely powered (i.e. if there\u2019s a power cut, they go down, but then existing DECT systems suffer the same issue) and often don\u2019t work properly with older alarm or telecare monitoring systems. In fairness, the latter is just as much the fault of telecare and alarm providers (i.e. failing to upgrade their systems).<\/p>\n

Some people argue that mobile networks can help to fill the void, but that\u2019s only true if your chosen operator delivers a good indoor signal to your home (not always the case) and mobile networks often go down during power cuts too (Ofcom are reviewing this<\/a><\/strong>). Not to mention that mobile networks don’t usually work with older telecare and alarm systems either.<\/p>\n

The New Charter<\/strong><\/span><\/h3>\n

Telecoms providers have now signed a Charter committing to “concrete measures to protect vulnerable households<\/em>“, particularly those using personal alarms, known as telecare, which offer remote support to elderly, disabled, and vulnerable people \u2013 with many located in rural and isolated areas.<\/p>\n

The Key Commitments<\/strong><\/span><\/p>\n

\u27a4 All providers have agreed to not forcibly move customers onto the new network unless they are fully confident they will be protected.<\/p>\n

\u27a4 Providers will conduct additional checks on customers who have already been forcibly migrated to ensure they do not have telecare devices the provider was unaware of, and if they do, to ensure suitable support is provided.<\/p>\n

\u27a4 No telecare users will be migrated to digital landline services without the provider, customer, or telecare company confirming they have a compatible and functioning telecare solution in place.<\/p>\n

\u27a4 Providers will be required to work to provide back-up solutions [battery systems] that go beyond regulator Ofcom<\/a>\u2019s minimum of one hour of continued, uninterrupted access to emergency services in the event of a power outage.<\/p>\n

\u27a4 They will collectively work with Ofcom<\/a> and the UK government to agree a shared definition of \u2018vulnerable people\u2019 for this transition, so it is no longer dependent on the company and establishes an industry wide standard.<\/p>\n

\u27a4 Government will also continue to work with the telecare sector to reduce risk for users during the digital transition.<\/p><\/blockquote>\n

We should point out that most ISPs with a digital phone solution are already offering optional battery backup options to their most vulnerable customers, and the Government has also asked Ofcom<\/a> to look again at whether a 1-hour minimum backup remains suitable. One problem here is that the bigger the capacity, the bigger the cost, and somebody has to pay for that. Consumers can also buy a higher capacity power station to do the job themselves (battery backup options<\/a><\/strong>).<\/p>\n

Michelle Donelan, UK Technology Secretary, said:<\/strong><\/p>\n

\u201cIt is absolutely right that the most vulnerable people in our society should feel safe, secure and have complete confidence in the services provided to them.<\/p>\n

That\u2019s why I have brought our biggest network providers and industry regulator to the table, agreeing a cast iron set of principles to reassure people and put their minds at ease.<\/p>\n

The recent issues families have had to endure are unacceptable and today\u2019s agreements will help to protect consumers in future.\u201d<\/p><\/blockquote>\n

The extra clarity is certainly welcome, although it should be said that the big four providers were already doing a lot of what the new commitments seem to highlight. The Government also only appear to have engaged with the big four providers, which makes sense, but it does rather overlook the hundreds of other ISPs and phone providers that exist in this market, including some sizeable players like Vodafone<\/a> etc.<\/p>\n

In addition, we also have to wonder why it has taken until the last couple of years of the withdrawal programme to enshrine these commitments into a charter. Much as we’ve complained before, such things should have been agreed a few years ago, before the new digital phone services were launched by the big players.<\/p>\n

However, it’s worth pointing out that BT<\/a> and Openreach<\/a> are currently testing an additional (SOTAP for Analogue<\/strong><\/a>) phone line product that does NOT require a broadband connection to function, is powered (no need for battery backup) and will be targetted at vulnerable and edge use cases (inc. CNI) users \u2013 those with old analogue phone lines who would otherwise \u201cface challenges<\/em>\u201d in migrating to IP based voice solutions by 2025.<\/p>\n

The solution, once introduced, would not be available for new service provisions (only existing customers) and is intended to be a temporary product (possibly running until around 2030). In theory, this would allow more time for people and networks to adapt, but it won\u2019t be launched until later in 2024 and is arriving quite late to the party.<\/p>\n","protected":false},"excerpt":{"rendered":"

The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband, BT, Virgin Media (O2) and TalkTalk, which sets out “new measures” to protect vulnerable customers when upgrading phone lines to a new digital (IP \/ VoIP based) network.<\/p>\n","protected":false},"author":1,"featured_media":22156,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[474,38,66,74,475,81],"class_list":["post-36628","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-bt","tag-politics","tag-sky-broadband","tag-talktalk","tag-virgin-media","tag-voip"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111600248745564799","error":""},"yoast_head":"\nMajor UK Home Phone Providers Commit to Protect Vulnerable Users - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Major UK Home Phone Providers Commit to Protect Vulnerable Users - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-18T07:29:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-18T07:59:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Major UK Home Phone Providers Commit to Protect Vulnerable Users\",\"datePublished\":\"2023-12-18T07:29:06+00:00\",\"dateModified\":\"2023-12-18T07:59:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html\"},\"wordCount\":1028,\"commentCount\":26,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2_telephone_blue_background.jpg\",\"keywords\":[\"BT\",\"Politics\",\"Sky Broadband\",\"TalkTalk\",\"Virgin Media\",\"voip\"],\"articleSection\":[\"ISP News\",\"Key Developments\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html\",\"name\":\"Major UK Home Phone Providers Commit to Protect Vulnerable Users - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2_telephone_blue_background.jpg\",\"datePublished\":\"2023-12-18T07:29:06+00:00\",\"dateModified\":\"2023-12-18T07:59:22+00:00\",\"description\":\"The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband,\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2_telephone_blue_background.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2_telephone_blue_background.jpg\",\"width\":768,\"height\":768,\"caption\":\"telephone blue background\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/12\\\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Major UK Home Phone Providers Commit to Protect Vulnerable Users\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Major UK Home Phone Providers Commit to Protect Vulnerable Users - ISPreview UK","description":"The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband,","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html","og_locale":"en_GB","og_type":"article","og_title":"Major UK Home Phone Providers Commit to Protect Vulnerable Users - ISPreview UK","og_description":"The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband,","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2023-12-18T07:29:06+00:00","article_modified_time":"2023-12-18T07:59:22+00:00","og_image":[{"width":768,"height":768,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Major UK Home Phone Providers Commit to Protect Vulnerable Users","datePublished":"2023-12-18T07:29:06+00:00","dateModified":"2023-12-18T07:59:22+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html"},"wordCount":1028,"commentCount":26,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","keywords":["BT","Politics","Sky Broadband","TalkTalk","Virgin Media","voip"],"articleSection":["ISP News","Key Developments"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html","name":"Major UK Home Phone Providers Commit to Protect Vulnerable Users - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","datePublished":"2023-12-18T07:29:06+00:00","dateModified":"2023-12-18T07:59:22+00:00","description":"The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband,","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","width":768,"height":768,"caption":"telephone blue background"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/12\/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Major UK Home Phone Providers Commit to Protect Vulnerable Users"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/36628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=36628"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/36628\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/22156"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=36628"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=36628"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=36628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}