{"id":36719,"date":"2024-01-04T11:58:29","date_gmt":"2024-01-04T11:58:29","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36719"},"modified":"2024-01-04T12:02:21","modified_gmt":"2024-01-04T12:02:21","slug":"survey-claims-2-7-million-uk-people-unprepared-for-3g-switch-off","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/survey-claims-2-7-million-uk-people-unprepared-for-3g-switch-off.html","title":{"rendered":"Survey Claims 2.7 Million UK People Unprepared for 3G Switch Off"},"content":{"rendered":"

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch.com<\/a> and conducted in late November 2023, has warned that 13% of mobile users still don’t know if their phone is 4G<\/a> or 5G<\/a> ready and 5% say they still use a 3G<\/a> handset.<\/p>\n

The survey suggests this equates to 2.7 million Brits who “could be without access to mobile [broadband]<\/em>” if they do not upgrade their device or follow the steps advised by their provider. Elderly mobile users may be more likely to be affected, with 24% of people aged 75+ not being sure if their phone is 4G<\/a> or 5G<\/a> ready, and a further 7% saying they still use a 3G<\/a> handset. Consequently, 32% of people feel concerned that elderly relatives “might be left disconnected by the 3G<\/a> switch-off<\/em>“.<\/p>\n

Furthermore, 43% of respondents said they were not even award that the switch-off was coming, which is surprising given how much publicity it’s received across the media over the past year. But then not everybody reads or watches the news, which will put more pressure on mobile operators to ensure their customer engagement efforts are getting through.<\/p>\n

The research also suggests that mobile network operators, such as Three UK<\/a>, Vodafone<\/a>, O2<\/a> and EE<\/a>, may come up against some resistance to change. In fact, only 19% of people whose phone is not or may not be 4G<\/a>\/5G<\/a> ready said they would not be willing to upgrade their handset, while 21% said they would simply opt to not use the internet on their phone (i.e. if 3G stops on an older non-4G\/5G capable device then it’ll drop back to 2G).<\/p>\n

Most of the major mobile network operators currently expect to have completely phased out 3G by the end of 2024, although O2<\/a> (VMO2) will take longer as some of the services they supply still require 3G connectivity (Smart Meters etc.).<\/p>\n

3G Phase Out Plans by Operator<\/span>
\n<\/strong><\/p>\n

\u27a4 Vodafone<\/a> UK has already started to phase out 3G and was aiming to complete this by the end of 2023, but the final phase is actually taking place this month (January 2024).<\/p>\n

\u27a4 Three UK<\/a> are phasing out their 3G network service gradually and switching it off by the end of 2024.<\/p>\n

\u27a4 EE<\/a> (BT<\/a>) last year began moving customers off 3G rather than switching the network off, but they aim to switch it off by March 2024.<\/p>\n

\u27a4 O2<\/a> (VMO2) will begin the switch-off process in 2025 and complete it by that same year, mainly due to having a larger legacy of 3G devices in their network (e.g. Smart Meters).<\/p><\/blockquote>\n

The UK government and all major mobile operators have so far agreed to phase-out existing 2G and 3G signals by 2033 (here<\/a>), which should free up radio spectrum bands so that they can be used to further improve the network coverage and mobile broadband speeds of more modern 4G and 5G networks. The switch-off will also reduce the operators\u2019 costs and power consumption.<\/p>\n

However, 3G services are the first to go because older 2G signals remain necessary for a fair few connectivity solutions, while 3G was a more data centric technology that has fewer dependencies. Mobile operators are currently contacting affected customers to inform them of their options, which often includes the offer of free handset upgrades and various other advice \/ support.<\/p>\n

So far as we can tell, the 3G switch-off process has gone fairly smoothly, but that’s partly because only a tiny minority of consumers are actually still stuck on 3G devices or in areas where 3G is the best data signal available. Nevertheless, 2024 is going to be the crunch year for this transition, and we’ll be watching very closely for any rise in complaints.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch.com and conducted in late November 2023, has warned that 13% of mobile users still don’t know if their phone is 4G or 5G ready and 5% say they still use a 3G handset.<\/p>\n","protected":false},"author":1,"featured_media":34466,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[62,474,405,32,36,34,63,475,96],"class_list":["post-36719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-3g","tag-bt","tag-ee","tag-o2","tag-ofcom-regulation","tag-statistics","tag-three-uk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111697566962661301","error":""},"yoast_head":"\nSurvey Claims 2.7 Million UK People Unprepared for 3G Switch Off - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch.com and conducted in late November 2023, has warned that 13% of mobile users\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/survey-claims-2-7-million-uk-people-unprepared-for-3g-switch-off.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Survey Claims 2.7 Million UK People Unprepared for 3G Switch Off - 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