{"id":36902,"date":"2024-01-22T00:02:13","date_gmt":"2024-01-22T00:02:13","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36902"},"modified":"2024-01-18T17:17:03","modified_gmt":"2024-01-18T17:17:03","slug":"welsh-broadband-isp-ogi-enhances-its-customer-support","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/welsh-broadband-isp-ogi-enhances-its-customer-support.html","title":{"rendered":"Welsh Broadband ISP Ogi Enhances its Customer Support"},"content":{"rendered":"

Welsh broadband ISP Ogi<\/a>, which is busy building a multi-Gigabit capable Fibre-to-the-Premises (FTTP<\/a>) network for homes and businesses across parts of South Wales, has today revealed that they’ve made a number of improvements to their customer care provision (e.g. more support staff and longer opening times).<\/p>\n

In short, Ogi<\/a> is boosting the number of agents available, while also extending its opening hours to 7-days a week coverage, to include later evenings and weekends. Customer Care agents – speaking both English and Welsh – will now be available between 8.00am and 8.00pm Monday to Friday, and between 8.00am and 6.00pm on weekends. Ogi<\/a> has also improved the self-help pages on their site to include guides on topics from connecting set-top boxes to billing questions and help setting up digital voice services etc.<\/p>\n

NOTE:<\/strong> Ogi<\/a> is backed by \u00a3200m via Infracapital, employs over 210 staff and aims to cover 150,000 premises in South Wales by 2025.<\/div>\n

Customer Operations Director, Greg Hay, said: “We\u2019re all living increasingly busy lives and when we need support doesn\u2019t always fit into the traditional 9-5 … Moving to a new seven-day service has long been an ambition at Ogi, and I\u2019m delighted to see it finally launch. I hope the new hours, and online self-help tools will help boost the experience.<\/em>”<\/p>\n

The network operator has so far covered a total of 100,000 premises with their new full fibre network \u2013 most of them residential \u2013 in Wales up to the end of 2023 (up from 60k on 30th June 2023) and they\u2019re also now home to a total of over 10,000 customers (up from 6,000). Prices start from just \u00a315 per month for a 200Mbps service on a 12-month term (\u00a339 thereafter) and rises to \u00a330 for 900Mbps (\u00a369 thereafter).<\/p>\n","protected":false},"excerpt":{"rendered":"

Welsh broadband ISP Ogi, which is busy building a multi-Gigabit capable Fibre-to-the-Premises (FTTP) network for homes and businesses across parts of South Wales, has today revealed that they’ve made a number of improvements to their customer care provision (e.g. more support staff and longer opening times).<\/p>\n","protected":false},"author":1,"featured_media":36904,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,71],"class_list":["post-36902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-wales"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111796672286602782","error":""},"yoast_head":"\nWelsh Broadband ISP Ogi Enhances its Customer Support - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Welsh broadband ISP Ogi, which is busy building a multi-Gigabit capable Fibre-to-the-Premises (FTTP) network for homes and businesses across parts of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/welsh-broadband-isp-ogi-enhances-its-customer-support.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Welsh Broadband ISP Ogi Enhances its Customer Support - 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