{"id":36930,"date":"2024-01-23T09:53:51","date_gmt":"2024-01-23T09:53:51","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36930"},"modified":"2024-01-23T09:53:51","modified_gmt":"2024-01-23T09:53:51","slug":"tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html","title":{"rendered":"Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50"},"content":{"rendered":"<p>The <a href=\"https:\/\/www.instituteofcustomerservice.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Institute of Customer Service<\/a> (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country&#8217;s top 50 organisations, including <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tescomobile\" rel=\"nofollow\" target=\"_blank\">Tesco Mobile<\/a> (5th), <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/giffgaffmobile\" rel=\"nofollow\" target=\"_blank\">Giffgaff<\/a> (23rd) and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/skymobile\" rel=\"nofollow\" target=\"_blank\">Sky Mobile<\/a> (42nd). The odd broadband ISP also gets a nod.<!--more--><\/p>\n<p>The research typically reflects the results from a large online survey of over 15,000 consumers \u2013 balanced to be representative of the UK adult population, which asked each of them about their experiences across 287 different organisations (a total of 59,250 responses were gathered). This was then used to produce a score out of 100 for each organisation.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> All three of the aforementioned Mobile Virtual Network Operators (MVNO) are powered by <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a>&#8217;s (VMO2) national network.<\/div>\n<p>Overall, the \u201c<em>Telecommunications &amp; Media<\/em>\u201d sector reported a -1.1 point fall in its general ranking &#8211; going from a score of 75.4 in July 2023 to 74.7 today. But once again <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tescomobile\" rel=\"nofollow\" target=\"_blank\">Tesco Mobile<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/skymobile\" rel=\"nofollow\" target=\"_blank\">Sky Mobile<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/giffgaffmobile\" rel=\"nofollow\" target=\"_blank\">giffgaff<\/a> managed to make the top 50 list, although it&#8217;s worth noting that only <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tescomobile\" rel=\"nofollow\" target=\"_blank\">Tesco Mobile<\/a> (from 7th to 5th) and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/giffgaffmobile\" rel=\"nofollow\" target=\"_blank\">giffgaff<\/a> (from 34th to 23rd) actually improved their ranks. By comparison, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/skymobile\" rel=\"nofollow\" target=\"_blank\">Sky Mobile<\/a> fell from 16th to a dismal 42nd.<\/p>\n<p>However, it is worth noting that broadband ISP <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> and mixed utilities&#8217; provider Utility Warehouse were separately named as two of the top 20 \u201c<em>most improved<\/em>\u201d organisations. For example, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> increased its score by +2.2 points, going from 68.8 last year to 70.9 today. Similarly, Utility Warehouse jumped by +3.4 points, going from 75.4 last year to 78.8 today &#8211; putting them very close to making it into the wider top 50 table.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" style=\"padding: 0px; width: 100%;\" src=\"https:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2024-uk-internet-statistics\/2024-Jan-Customer-Satisfaction-Survey-UK-Top-50-Companies.webp\" alt=\"2024-Jan-Customer-Satisfaction-Survey-UK-Top-50-Companies\"><\/p>\n<p>Sadly, the full report doesn&#8217;t include scores for all of the UK mobile and broadband providers surveyed, only those that ranked high enough to be listed in the top tables.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country&#8217;s top 50 organisations, including Tesco Mobile (5th), Giffgaff (23rd) and Sky Mobile (42nd). The odd broadband ISP also gets a nod.<\/p>\n","protected":false},"author":1,"featured_media":23049,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,66,34,74],"class_list":["post-36930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-sky-broadband","tag-statistics","tag-talktalk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111804660726927918","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50 - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-23T09:53:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/nggallery_import\/uk_customer_satisfaction_index.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"980\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/01\\\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/01\\\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50\",\"datePublished\":\"2024-01-23T09:53:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/01\\\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html\"},\"wordCount\":306,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/01\\\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/nggallery_import\\\/uk_customer_satisfaction_index.jpg\",\"keywords\":[\"Awards\",\"Sky Broadband\",\"Statistics\",\"TalkTalk\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/01\\\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/01\\\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/01\\\/tesco-mobile-giffgaff-and-sky-mobile-make-uk-customer-satisfaction-top-50.html\",\"name\":\"Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50 - 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