{"id":36959,"date":"2024-01-25T08:34:25","date_gmt":"2024-01-25T08:34:25","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=36959"},"modified":"2024-01-25T08:44:18","modified_gmt":"2024-01-25T08:44:18","slug":"3000-fibrus-broadband-users-cut-off-by-storms-isha-and-jocelyn","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/3000-fibrus-broadband-users-cut-off-by-storms-isha-and-jocelyn.html","title":{"rendered":"3,000 Fibrus Broadband Users Cut-off by Storms Isha and Jocelyn"},"content":{"rendered":"

Over 3,000 of Fibrus<\/a>’ full fibre broadband ISP customers, mostly across rural parts of Northern Ireland, have been left disconnected from the internet after two named storms – Isha and Jocelyn – hit across the UK in quick succession. Some of those affected have been told to wait as long as a week for service restoration.<\/p>\n

The figure is relatively significant for a network operator of Fibrus<\/a>’ size, which has so far covered around 300,000 premises across the UK with their new Fibre-to-the-Premises<\/strong> (FTTP<\/a>) network and is currently home to 70,000 customers.<\/p>\n

NOTE:<\/strong> Infracapital-backed Fibrus<\/a> has attracted over \u00a3750m of committed capital, including \u00a3235m from investors, \u00a3220m from a banking consortium and the rest as public subsidy (e.g. \u00a3197m Project Stratum<\/strong><\/a> \u2013 85,000 premises by March 2025 in N.Ireland \u2013 and the \u00a3108m Project Gigabit contract for 60,000 premises in Cumbria, England \u2013 Hyperfast GB<\/strong><\/a>).<\/div>\n

According to the BBC News<\/a>, at one point the storm damage affected more than 5,200 of the provider’s customers and some of those have complained about a lack of communication from Fibrus<\/a>. The situation isn’t helped by the fact that they appear to be one of the few ISPs to lack a proper service status page (these help to keep users informed about problems and reduce the pressure on support lines) and are currently cutting jobs (here<\/a>).<\/p>\n

However, Fibrus have since put up a notice on their website, which appears to suggest that most of the issues are being caused by power cuts (although their network has also been damaged in places). The provider has also published a map (pictured – top) that roughly outlines the areas most affected by the storm, at least in Northern Ireland.<\/p>\n

Fibrus Statement<\/strong><\/p>\n

We are experiencing significant issues across the electrical network due to the recent weather conditions, and this is having a knock-on effect with our broadband service. Due to the current number of issues recorded, we are unable to provide an estimated restoration time for your connection unfortunately. However, our team are working hard to restore all services as quickly and safely as possible.<\/p><\/blockquote>\n

A spokesperson for the provider has since added that they’re “working really hard to restore all services as quickly as possible<\/em>” and that this “may take up to a week, but we are aiming to get things back to normal within the next 2-3 days<\/em>.” But questions have been raised over whether Fibrus will compensate customers, particularly as they aren’t a member of Ofcom<\/a>’s automatic compensation<\/a> scheme (high costs mean only the biggest providers have signed up to this)<\/p>\n

Naturally, flooding, snow, major power cuts and high winds aren\u2019t exactly kind to modern communication networks, which is particularly true in rural areas where it may take longer to correct for significant infrastructure damage.<\/p>\n

In addition, health and safety considerations mean that network operators can’t always send engineers in to repair the network until the worst storm danger has passed, and the sites made safe. Certain work may also require special permission for road closures and specialist equipment, which tends to take a bit of time to secure. Suffice to say, resolving serious network damage isn’t a quick job.<\/p>\n

Crucially, Fibrus are by no means the only broadband operator facing problems. For example, a fair few customers on Openreach<\/a>’s network – particularly in Scotland and Northern Ireland – are also suffering from a variety of problems, such as damaged street cabinets (we’ve seen the odd one that was blown over by the wind – quite rare), damaged poles, cable damage caused by flooding (usually more of an issue for copper lines) and power cuts.<\/p>\n","protected":false},"excerpt":{"rendered":"

Over 3,000 of Fibrus’ full fibre broadband ISP customers, mostly across rural parts of Northern Ireland, have been left disconnected from the internet after two named storms – Isha and Jocelyn – hit across the UK in quick succession. Some of those affected have been told to wait as long as a week for service […]<\/p>\n","protected":false},"author":1,"featured_media":36961,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[1995,56,414],"class_list":["post-36959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fibrus","tag-fttp","tag-northern-ireland"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111815673006858408","error":""},"yoast_head":"\n3,000 Fibrus Broadband Users Cut-off by Storms Isha and Jocelyn - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Over 3,000 of Fibrus' full fibre broadband ISP customers, mostly across rural parts of Northern Ireland, have been left disconnected from the internet\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/01\/3000-fibrus-broadband-users-cut-off-by-storms-isha-and-jocelyn.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3,000 Fibrus Broadband Users Cut-off by Storms Isha and Jocelyn - 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