{"id":37006,"date":"2024-02-01T00:01:12","date_gmt":"2024-02-01T00:01:12","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37006"},"modified":"2024-01-30T16:20:25","modified_gmt":"2024-01-30T16:20:25","slug":"long-broadband-contracts-cause-billing-woes-for-uk-renters","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/02\/long-broadband-contracts-cause-billing-woes-for-uk-renters.html","title":{"rendered":"Long Broadband Contracts Cause Billing Woes for UK Renters"},"content":{"rendered":"

A new Opinium survey of 4,000 UK adults, which was commissioned by Uswitch<\/a>, has claimed that 44% of renters – who typically move home more frequently than any other group – remain locked into 18-24 month contracts with their broadband provider and 23% had to pay exit fees to leave their ISP when their tenancy agreement ended.<\/p>\n

The reality is that it’s not always possible to get modern broadband contracts to align perfectly with a tenancy agreement and, even when you can do that, unexpected changes in circumstance can still occur that may necessitate a move earlier than planned. In some cases, this may mean needing to pay Early Termination Charges<\/strong> (ETC) to your provider, which the survey says costs an average of \u00a377.90 per month (\u00a3290m for the UK).<\/p>\n

NOTE:<\/strong> Over 4.6 million households live in the private rented sector in England (19% of all households).<\/div>\n

Perhaps unsurprisingly, 47% of UK renters wish their broadband contracts were more suited to their needs and 33% of respondents indicated they would be willing to pay extra for a shorter contract option. But the survey found renters would only be willing to pay an average of \u00a32.20 per month extra for this service (the pricing gap between 30-day and 18-24-month terms is often greater than this), although this rises to \u00a33.90 among 18-34 year olds.<\/p>\n

However, some 22% of respondents said there aren\u2019t enough short-term contracts out there, while 11% agreed they feel penalised by a lack of short-term options. Given all of this, it may come as little surprise to find that broadband is the third-biggest concern for renters when it comes to household bills (18%), behind water (25%) and energy (67%).<\/p>\n

Digging Deeper<\/strong><\/span><\/h3>\n

Moving home tends to be one of life\u2019s most stressful experiences, which is particularly true for renters who may have more experience of it than most. On the broadband front, it’s not just the costly issue of contracts and exits fees that you may have to deal with, but also the need to ensure that any previous occupants have fully cancelled their services to help prevent conflicts. Not to mention needing to ensure that the property owner isn’t going to impose any tedious restrictions on your service choice.<\/p>\n

Likewise, there can be issues with service availability, which may mean that you can’t connect via the same network provider or speeds as you had before. This is a problem because some ISPs are more flexible than others when it comes to home movers, but that doesn’t always work if you’re shifting outside their network patch – a few years ago Virgin Media<\/a> used to charge for this, but that changed in 2022<\/a>.<\/p>\n

Quite a few broadband providers do in fact offer 30-day contract terms on certain packages, but these are often much more expensive and can be harder to find. Smaller ISPs are much better at doing this than larger providers (see our ISP Listings<\/a>), but experiences do vary and consumer familiarity with the smallest players is also much lower.<\/p>\n

Finally, many people should consider mobile broadband (4G<\/a> \/ 5G<\/a>) as being a potentially effective stop-gap solution. In fact, in many areas, mobile data connectivity is often a lot better than people expect, but experiences still vary a lot between different locations and operators. Figuring out the best choice for each place thus takes a bit of time and money, although friends on different networks can be a useful barometer.<\/p>\n

In any case, the first port of call is often to just contact your existing ISP and see what they suggest.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new Opinium survey of 4,000 UK adults, which was commissioned by Uswitch, has claimed that 44% of renters – who typically move home more frequently than any other group – remain locked into 18-24 month contracts with their broadband provider and 23% had to pay exit fees to leave their ISP when their tenancy […]<\/p>\n","protected":false},"author":1,"featured_media":28784,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[34],"class_list":["post-37006","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-statistics"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111853291662307205","error":""},"yoast_head":"\nLong Broadband Contracts Cause Billing Woes for UK Renters - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new Opinium survey of 4,000 UK adults, which was commissioned by Uswitch, has claimed that 44% of renters - 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