{"id":37162,"date":"2024-02-13T13:12:24","date_gmt":"2024-02-13T13:12:24","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37162"},"modified":"2024-02-14T09:29:29","modified_gmt":"2024-02-14T09:29:29","slug":"full-fibre-broadband-isp-toob-partially-resolves-network-outage","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/02\/full-fibre-broadband-isp-toob-partially-resolves-network-outage.html","title":{"rendered":"Full Fibre Broadband ISP Toob Partially Resolves Network Outage UPDATE"},"content":{"rendered":"

Hampshire-based network builder and gigabit broadband ISP toob<\/a><\/a>, which is rolling out its own Fibre-to-the-Premises (FTTP<\/a>) network across parts of South England, claims to have “fixed<\/em>” a major network outage that began during the small hours of this morning and only began to subside an hour or so ago. But issues are ongoing in Southampton.<\/p>\n

The internet provider, which has been criticised for taking several hours to acknowledge that an outage was occurring, notes that the problems disrupted internet connectivity for customers in Camberley, Aldershot, Farnborough, Ash Vale and Mytchett. The unspecified fault has now been fixed in those areas, but it seems like customers in Southampton continue to be impacted (it’s unclear whether this is directly related to the first fault).<\/p>\n

NOTE:<\/strong> Toob<\/a><\/a>’s fibre covers 150,000 premises (not all RFS) and they have 20,000 customers (c. 95% on their own network). The operator aims to cover 1 million premises across parts of Dorset, Hampshire, Surrey and Sussex by 2027 (e.g. Southampton, Camberley, Aldershot, Farnborough, Fareham and Gosport etc.).<\/div>\n

According to toob’s support page<\/a>: “If you are in these areas and still experiencing network issues, please reboot your router and fibre box by turning them off and on again. We\u2019re aware of an issue impacting some of our service in Southampton. We are continuing to investigate the cause and will provide an update as soon as we know more.<\/em>”<\/p>\n

So far as we can recall, this appears to be the first large-scale outage on toob\u2019s network. Previous service disruptions have tended to me more localised (routine). The ISP is also posting updates to X\/Twitter (here<\/a>).<\/p>\n

UPDATE 14th Feb 2024 @ 9:27am<\/strong><\/p>\n

We’ve had a statement from toob that provides a bit more detail on the cause of the problem. The ISP deserves some credit here for providing more information than we’d normally expect for such events.<\/p>\n

A spokesperson from toob said:<\/strong><\/p>\n

“We experienced a failure to a core switch in one of our data centres overnight. This should not have affected our customers; however, the failure had a broader impact to our network and some of our customers lost connectivity. Our engineers identified the issue and restored the service as quickly as possible. Most affected customers had their service restored this morning with the issues finally being resolved this afternoon.<\/p>\n

We will continue to monitor the service carefully over the coming days to ensure it is stable while we investigate the root cause of the issue. We understand how important a reliable internet service is and we sincerely apologise to our customers for the inconvenience this incident has caused.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Hampshire-based network builder and gigabit broadband ISP toob, which is rolling out its own Fibre-to-the-Premises (FTTP) network across parts of South England, claims to have “fixed” a major network outage that began during the small hours of this morning and only began to subside an hour or so ago. But issues are ongoing in Southampton.<\/p>\n","protected":false},"author":1,"featured_media":32057,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56],"class_list":["post-37162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/111924349967153256","error":""},"yoast_head":"\nFull Fibre Broadband ISP Toob Partially Resolves Network Outage UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Hampshire-based network builder and gigabit broadband ISP toob, which is rolling out its own Fibre-to-the-Premises (FTTP) network across parts of South\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/02\/full-fibre-broadband-isp-toob-partially-resolves-network-outage.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Full Fibre Broadband ISP Toob Partially Resolves Network Outage UPDATE - 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