{"id":37406,"date":"2024-03-04T06:52:43","date_gmt":"2024-03-04T06:52:43","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37406"},"modified":"2024-03-04T07:05:10","modified_gmt":"2024-03-04T07:05:10","slug":"update-breaks-2-5gbps-port-on-virgin-media-hub-5-uk-broadband-router","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/update-breaks-2-5gbps-port-on-virgin-media-hub-5-uk-broadband-router.html","title":{"rendered":"Update Breaks 2.5Gbps Port on Virgin Media Hub 5 UK Broadband Router"},"content":{"rendered":"

Customers of broadband ISP Virgin Media<\/a> (VMO2) are reporting that a recent firmware update to their Hub 5 (Sagemcom F3896LG-VMB) router, which has the version number of LG-RDK_7.6.15-2306.5<\/em>, appears to have caused the device’s sole 2.5Gbps network (LAN) port to stop functioning correctly.<\/p>\n

The issue – as covered on Virgin’s Community Forum<\/a> (credits to Paul for the nudge) – first cropped up four weeks ago (early February 2024), when an initial batch of firmware updates was issued. But it didn’t get properly spotted until around the end of last week, when Virgin Media<\/a> appears to have pushed it out to more units. Not everybody will be using the 2.5Gbps port as it’s the last in the chain, thus the issue can easily go unnoticed.<\/p>\n

NOTE:<\/strong> At present this only seems to impact the regular Hub 5<\/strong> router and NOT the new Hub 5x<\/strong> which, among other things, replaces the 2.5Gbps port with a 10Gbps one and is only available to those taking their new 2Gbps broadband plan in Nexfibre<\/a> (FTTP<\/a> \/ XGS-PON) areas.<\/div>\n

According to the feedback, the problem seems to crop-up due to some sort of conflict with the router’s handling of Energy Efficient Ethernet<\/strong> (EEE \/ 802.03az) mode. The solution is to disable EEE on the network card for your desktop\/laptop computer or any unmanaged network switches \/ other devices that you may have connected to the port. But this ability isn’t always accessible (you can do it on managed switches, but not usually unmanaged ones).<\/p>\n

However, if the above sounds a bit too complex, then the easiest workaround – albeit far from an ideal fix – is simply to switch to using one of the other 1Gbps LAN ports on the Hub 5 until Virgin Media<\/a> finds some time to both acknowledge and patch the issue. The same problem has also been picked up by Thinkbroadband<\/a>, and you can find a sample of several customer complaints below.<\/p>\n

VM Customer Dave_J1 said:<\/strong><\/p>\n

“Just got the same firmware update overnight and everything broken this morning. Resorted to a full factory reset before reading this post, so spent ages reconfiguring all the settings. I’ve switched from the 2.5Gbps port to another and all is working again (the light on my unmanaged switch show that the speed drops to 1Gbps when you switch to another port on the Hub5, so only the 2.5Gbps port offers 2.5Gbps).”<\/p><\/blockquote>\n

VM Customer jk1990 said:<\/strong><\/p>\n

“Looks like the 2.5Gb internet port when connecting to a 2.5Gb network card, now breaks unless 802.03az (Energy Efficient Ethernet) is disabled on my network switch (2.5gb) or my desktop direct.<\/p>\n

You may need to go into device manager on your network card, advanced, find energy efficient Ethernet and turn it off. For my switch I\u2019ve just gone into a gigabit port, like it\u2019s not worth trying to fix it.<\/p>\n

Not a great start.”<\/p><\/blockquote>\n

VM Customer big-luap said:<\/strong><\/p>\n

“Hardware version: 1.2
\nSoftware version: LG-RDK_7.6.15-2306.5<\/p>\n

My 2.5 port is not working – have been told on Discord the firmware update has killed the 2.5 Gbit port on Hub 5<\/p>\n

nb: it is pointless changing the admin & WiFi<\/a> passwords as every time you perform a reset, it resorts to factory setting..”<\/p><\/blockquote>\n

Given that the operator’s co-parent, Liberty Global, may well be using the same Sagemcom hardware across other countries, albeit under different branding, then it’s plausible that the UK wing of Virgin Media may not be the only division to have been hit by this router bug.<\/p>\n

ISPreview contacted Virgin Media about this at around 9am yesterday and had hoped to receive a response before publishing, but the caveats of Sunday working have probably got in the way of that. We’ll update this article just as soon as the operator can provide a response.<\/p>\n

Sadly, Virgin Media and Liberty Global don’t currently have the best reputation for rapidly resolving annoying router bugs, but hopefully this time will be different.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of broadband ISP Virgin Media (VMO2) are reporting that a recent firmware update to their Hub 5 (Sagemcom F3896LG-VMB) router, which has the version number of LG-RDK_7.6.15-2306.5, appears to have caused the device’s sole 2.5Gbps network (LAN) port to stop functioning correctly.<\/p>\n","protected":false},"author":1,"featured_media":32575,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[419,56,32,475],"class_list":["post-37406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-docsis3-1","tag-fttp","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112036103373586408","error":""},"yoast_head":"\nUpdate Breaks 2.5Gbps Port on Virgin Media Hub 5 UK Broadband Router - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of broadband ISP Virgin Media (VMO2) are reporting that a recent firmware update to their Hub 5 (Sagemcom F3896LG-VMB) router, which has the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/update-breaks-2-5gbps-port-on-virgin-media-hub-5-uk-broadband-router.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Update Breaks 2.5Gbps Port on Virgin Media Hub 5 UK Broadband Router - 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