{"id":37458,"date":"2024-03-07T11:31:52","date_gmt":"2024-03-07T11:31:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37458"},"modified":"2025-11-11T12:10:34","modified_gmt":"2025-11-11T12:10:34","slug":"mobile-operator-voxi-uk-launch-first-ai-chatbot-to-support-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/mobile-operator-voxi-uk-launch-first-ai-chatbot-to-support-customers.html","title":{"rendered":"Mobile Operator VOXI UK Launch First AI Chatbot to Support Customers"},"content":{"rendered":"<p>Contract-free mobile operator <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/voxi\" rel=\"nofollow\" target=\"_blank\">VOXI<\/a>, which is <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a>&#8217;s virtual network operator (MVNO) sibling, today claims to have become &#8220;<em>the first telco in the UK<\/em>&#8221; to develop and deploy a Large Language Model (LLM) based AI chatbot to help &#8220;<em>transform its customer services<\/em>&#8220;.<!--more--><\/p>\n<p>The new system has been built in collaboration with <strong>Accenture<\/strong> and is being powered by the popular <strong>ChatGPT<\/strong> framework from <strong>OpenAI<\/strong>. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/voxi\" rel=\"nofollow\" target=\"_blank\">VOXI<\/a> believes that this new LLM generative AI chatbot &#8220;<em>will improve the customer experience by engaging in human-like interactions and managing more sophisticated customer requests<\/em>&#8220;. No doubt if it works it&#8217;ll also enable them to cut costs too, like jobs.<\/p>\n<p>The new chatbot also leverages an &#8220;<em>AI safety framework<\/em>&#8221; developed in collaboration with &#8220;<em>industry experts<\/em>&#8221; to ensure a responsible and ethical deployment of artificial intelligence technology, which incorporates principles and guidelines aimed at protecting customers. So hopefully, it won&#8217;t try to take over the world, while simultaneously settling your billing woes, and then start randomly hunting for people with the name John Conner etc.<\/p>\n<p>The <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/voxi\" rel=\"nofollow\" target=\"_blank\">VOXI<\/a> Chatbot will initially be made available to only a &#8220;<em>small number<\/em>&#8221; of customers to <del datetime=\"2024-03-07T11:12:14+00:00\">limit the chances of world domination<\/del> ensure any issues are quickly identified and resolved, before being rolled-out wider.<\/p>\n<blockquote class=\"bq1\"><p><strong>Scott Currie, Head of VOXI by <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a>, said:<\/strong><\/p>\n<p>&#8220;We\u2019re delighted to be the first UK telco to give our customers the chance to try this exciting new technology in an easy-to-use chatbot. By leveraging the power of Generative AI, we are taking a significant step forward in enhancing customer support, reinforcing VOXI&#8217;s commitment to innovation, and delivering on our ambition to offer the best customer experience in the market.&#8221;<\/p><\/blockquote>\n<p>But you know what really helps improve &#8220;<em>human-like interactions<\/em>&#8221; in customer support teams, using actual humans. Just an idea. On the other hand, if systems like this do end up making it quicker and easier for customers to get their issues resolved, then that will be a positive change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contract-free mobile operator VOXI, which is Vodafone&#8217;s virtual network operator (MVNO) sibling, today claims to have become &#8220;the first telco in the UK&#8221; to develop and deploy a Large Language Model (LLM) based AI chatbot to help &#8220;transform its customer services&#8220;.<\/p>\n","protected":false},"author":1,"featured_media":32130,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[2722,96],"class_list":["post-37458","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-artificial-intelligence","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112054187701410792","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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