{"id":37459,"date":"2024-03-07T16:51:15","date_gmt":"2024-03-07T16:51:15","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37459"},"modified":"2024-03-08T07:39:28","modified_gmt":"2024-03-08T07:39:28","slug":"broadband-isp-no-one-internet-to-merge-with-home-telecom-uk","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/broadband-isp-no-one-internet-to-merge-with-home-telecom-uk.html","title":{"rendered":"Customers of Broadband ISP No One Acquired by Home Telecom UK UPDATE"},"content":{"rendered":"

Internet service provider No One<\/a>, which typically sells broadband packages via both Openreach<\/a> and CityFibre<\/a>’s national networks, have notified residential customers of their decision to “partner up<\/em>” with Home Telecom, which is a subsidiary of the Telecom Acquisitions<\/a> (TAL) group where TalkTalk<\/a> holds a controlling stake.<\/p>\n

The letter being sent to customers (credits to hacman for sharing<\/a>) about this change states that the new deal is intended to support No One’s “growth as a smaller ISP<\/em>” because they “need more back-office support to help us with billing, credit control, and service<\/em>“. Customers have been told that their price and package will remain the same, while No One will continue to deliver the broadband service, yet bills and payments will now be handled by Home Telecom.<\/p>\n

NOTE:<\/strong> TAL’s other primary brands include Fleur Telecom and Eclipse Broadband.<\/div>\n

Suffice to say that this all sounds a bit different from the more direct customers acquisitions that we’ve recently seen from Home Telecom, although it’s probably not a million miles from the approach they’ve taken with Eclipse and Fleur in the recent past.<\/p>\n

In addition, No One claims the agreement means they’ll be able to “offer far more services than before, including BT<\/a>, Sky, TalkTalk<\/a>, Vodafone<\/a> and many more of the now established local AltNet suppliers at your postcode<\/em>.” This is slightly confusing because they seem to be mixing up retail ISPs with wholesale provision and alternative network operators, which perhaps requires a bit more clarification in order for it to make sense.<\/p>\n

Copy of No One’s Customer Letter<\/strong><\/span><\/p>\n

Here at No One Internet, through rapid expansion we have decided to partner up with industry leader Home Telecom who are based in Horsham, West Sussex and operate 24\/7, to support our growth as a smaller ISP. We have made this decision because as we continue to grow, we need more back-office support to help us with billing, credit control, and service. Home Telecom are extremely well set up to power the back-office side of operations and assist with the ongoing support of our valuable customers.<\/p>\n

We have chosen them as they have been established for over 14 years and are renowned for their fantastic customer service, which is rated \u201cExcellent\u201d with 4.5* from an incredible 10,000 reviews on Trustpilot, making them the highest ranking in the industry by number of reviews.<\/p>\n

There is nothing for you to do and there will be no interruption to your broadband package or customer service. Your price and package will remain the same, No One Internet will continue to deliver your broadband service with billing and support delivered by Home Telecom. They will take over the billing of your No One Internet account from the 15th March and GoCardless who collect the payment on your usual date, will present ‘Home Telecom’ as the collecting bank.<\/p>\n

There is further good news, with our expansion we are able to offer far more services than before, including BT<\/a>, Sky, TalkTalk<\/a>, Vodafone<\/a> and many more of the now established local AltNet suppliers at your postcode.<\/p>\n

You will receive a welcome email from the Home Telecom team introducing themselves very soon.<\/p>\n

If you want to know more about Home Telecom please visit their website at www.hometelecom.co.uk<\/p>\n

If you have any questions or concerns, please drop us an email at ——-.<\/p>\n

Thank you for being a most valuable No One Internet customer.<\/p>\n

Kind Regards,<\/p>\n

The No One Internet Team<\/p><\/blockquote>\n

Meanwhile, Home Telecom has setup somewhat of a basic Q&A Page<\/strong> <\/a>on their website, which largely just reiterates the bullet points from No One’s letter.<\/p>\n

UPDATE 8th March 2024 @ 7:32am<\/strong><\/p>\n

The boss of TAL has clarified to ISPreview that the new deal isn’t a merger, and they have instead purchased No One’s “residential assets<\/em>“, which makes much more sense than the way No One seemed to be expressing it above. The transfer is said to reflect a base of over 2,500 residential customers who all reside on the CityFibre<\/a> network.<\/p>\n

We’re expecting to see a lot more retail-end acquisitions like this cropping up over the next few weeks and months as the strains in the current market continue to bite.<\/p>\n","protected":false},"excerpt":{"rendered":"

Internet service provider No One, which typically sells broadband packages via both Openreach and CityFibre’s national networks, have notified residential customers of their decision to “partner up” with Home Telecom, which is a subsidiary of the Telecom Acquisitions (TAL) group where TalkTalk holds a controlling stake.<\/p>\n","protected":false},"author":1,"featured_media":27602,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472],"class_list":["post-37459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112055443653303770","error":""},"yoast_head":"\nCustomers of Broadband ISP No One Acquired by Home Telecom UK UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Internet service provider No One, which typically sells broadband packages via both Openreach and CityFibre's national networks, have notified residential\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/broadband-isp-no-one-internet-to-merge-with-home-telecom-uk.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customers of Broadband ISP No One Acquired by Home Telecom UK UPDATE - 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