{"id":37462,"date":"2024-03-08T09:01:51","date_gmt":"2024-03-08T09:01:51","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37462"},"modified":"2024-03-08T11:22:31","modified_gmt":"2024-03-08T11:22:31","slug":"wightfibre-hits-isle-of-wight-customers-with-annual-price-hikes","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/wightfibre-hits-isle-of-wight-customers-with-annual-price-hikes.html","title":{"rendered":"WightFibre Hits Isle of Wight Customers with Annual Price Hikes UPDATE"},"content":{"rendered":"

Broadband ISP WightFibre<\/a>, which operates a gigabit speed Fibre-to-the-Premises (FTTP<\/a>) network across the Isle of Wight \u2013 just off the South Coast of Hampshire in England, has begun to notify existing customers of their latest annual price increase that is due to be implemented from 1st April 2024.<\/p>\n

The provider’s policy on price increases, from their website, isn\u2019t easy to figure out because the only thing they say at the bottom of their product pages is: “Price Increase in April every year<\/em>.” The statement isn\u2019t directly linked, so we get no detail, while neither their General Terms<\/a> nor Terms & Conditions<\/a> pages seem to provide much illumination.<\/p>\n

However, we know from past exchanges that the provider’s previous hikes have tended to be partly linked to increases in the rate of CPI inflation (often with a bit added on top), as published in January each year, although it’s unclear if that’s the same this year. <\/p>\n

One of WightFibre<\/a>’s customers has kindly forwarded a copy of the email they received from the provider, which we’ve pasted below.<\/p>\n

Copy of WightFibre<\/a>’s Price Increase Letter<\/strong><\/span><\/p>\n

\"WightFibre-Price-Increase-Letter-2024\"<\/p>\n

UPDATE 10:44am<\/strong><\/p>\n

We’ve had the following statement from WightFibre.<\/p>\n

John Irvine, CEO of WightFibre, told ISPreview:<\/strong><\/p>\n

“Unlike most operators, WightFibre has no contractually binding annual price increase nor end of contract price increase. All our residential customers are on monthly rolling contracts, “pay what you see, leave when you want”. In common with other operators our costs are rising and so we do apply price increases each April for customers who joined us more than 12 months previously.<\/p>\n

For example, from 1st April, a customer joining us in April 2024 would not see their first price increase until April 2026. Customers joining us now in March 2024 will not see their first increase until April 2025. As already stated, these prices increases are not contractually binding and customers are free to leave at any time.<\/p>\n

Our price increases are not based any CPI+ formula but are calculated based on a number of factors each year. Our customer churn rates are extremely low and our customer satisfaction levels are the highest in the industry. This indicates that our customers appreciate the high quality and good value service WightFibre provides.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Broadband ISP WightFibre, which operates a gigabit speed Fibre-to-the-Premises (FTTP) network across the Isle of Wight \u2013 just off the South Coast of Hampshire in England, has begun to notify existing customers of their latest annual price increase that is due to be implemented from 1st April 2024.<\/p>\n","protected":false},"author":1,"featured_media":26636,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,431],"class_list":["post-37462","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-hampshire"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112059260415695811","error":""},"yoast_head":"\nWightFibre Hits Isle of Wight Customers with Annual Price Hikes UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Broadband ISP WightFibre, which operates a gigabit speed Fibre-to-the-Premises (FTTP) network across the Isle of Wight \u2013 just off the South Coast of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/wightfibre-hits-isle-of-wight-customers-with-annual-price-hikes.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WightFibre Hits Isle of Wight Customers with Annual Price Hikes UPDATE - 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