{"id":37473,"date":"2024-03-11T09:28:32","date_gmt":"2024-03-11T09:28:32","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37473"},"modified":"2024-03-11T15:24:14","modified_gmt":"2024-03-11T15:24:14","slug":"more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html","title":{"rendered":"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE"},"content":{"rendered":"

The government has announced that seven UK broadband and phone operators, including Openreach<\/a>, CityFibre<\/a>, AllPoints Fibre, CommunityFibre<\/a>, Ogi<\/a>, KCOM<\/a> and WightFibre<\/a>, have today signed a charter that commits them to protect “vulnerable customers<\/em>” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.<\/p>\n

The announcement means that the Technology Secretary has now secured agreements from the “majority of the telecoms sector<\/em>” – from operators in charge of maintaining the network infrastructure all the way to retail ISPs, including Virgin Media<\/a> (O2<\/a>), Sky Broadband<\/a>, TalkTalk<\/a>, BT<\/a>, Zen Internet<\/a>, Vodafone<\/a>, Shell Energy and KCOM<\/a>, who agreed to similar mitigations in December 2023 (here<\/a>).<\/p>\n

NOTE:<\/strong> Nearly 2 million people use these vital telecare devices \/ alarms in the UK (e.g. elderly, disabled, and vulnerable people) \u2013 with many located in rural and isolated areas.<\/div>\n

Just to recap. BT<\/a> and Openreach<\/a> are currently in the process of withdrawing their old copper-based analogue line networks (i.e. the Public Switched Telephone Network [PSTN] and Wholesale Line Rental, respectively) by December 2025. A national stop sell<\/a><\/strong> on new installations has already begun. KCOM<\/a> are also doing something similar in Hull, which aims to finish by the end of 2024.<\/p>\n

Just to be clear. The above change is an industry, not government, led programme that is partly driven by the looming retirement of copper lines in favour of full fibre (FTTP<\/a>). Not to mention that modern mobile and IP-based communication services have largely taken over from traditional home phones, which no longer see much use.<\/p>\n

In their place, many ISPs are introducing Internet Protocol (IP) based digital phone \/ voice services, which require a broadband connection in order to work. Put another way, you plug your existing handset into the back of a broadband router (assuming it has a phone port) or Analogue Terminal Adapter (ATA), rather than the old wall socket.<\/p>\n

However, digital phone solutions do have the odd caveat, other than being a little bit more complicated to setup. For example, the new services are not remotely powered (i.e. if there\u2019s a power cut, they go down, but then existing DECT systems suffer the same issue) and often don\u2019t work properly with older alarm or telecare monitoring systems. In fairness, the latter is just as much the fault of telecare and alarm providers (i.e. failing to upgrade their systems), but today the focus is very much on what the network and wholesale operators can do to help.<\/p>\n

The Charter Commitments<\/span>
\n<\/strong><\/p>\n

\u27a4 Operators will have to work with partners, including internet providers, to check if their customers own a telecare device.<\/p>\n

\u27a4 Operators will provide at least 12 months\u2019 notice to phone providers before enforcing the switchover of a customer and will jointly discuss suitable migration options.<\/p>\n

\u27a4 No telecare user will be migrated to a digital landline service without the provider, customer or telephone company confirming that they have functioning solution in place.<\/p>\n

\u27a4 Telecom operators will work with Ofcom<\/a>, Government, and phone providers to create a shared definition of \u2018vulnerable\u2019 customer, so it is no longer dependent on the company and establishes an industry wide standard.<\/p><\/blockquote>\n

Take note that most ISPs with a digital phone solution are already offering optional battery backup options to their most vulnerable customers, and the Government has also asked Ofcom<\/a> to look again at whether a 1-hour minimum backup remains suitable. One problem here is that the bigger the capacity, the bigger the cost, and somebody has to pay for that. Consumers can also buy a higher capacity power station to do the job themselves (battery backup options<\/a><\/strong>).<\/p>\n

Some people argue that mobile networks can help to fill this void too, but that\u2019s only true if your chosen operator delivers a good indoor signal to your home (not always the case) and mobile networks often go down during power cuts too (Ofcom are reviewing this<\/a><\/strong>). Not to mention that mobile networks don\u2019t usually work with older telecare and alarm systems either.<\/p>\n

Technology Secretary, Michelle Donelan MP, said:<\/strong><\/p>\n

\u201cThe safety of vulnerable customers comes before anything else and that\u2019s why I called on the industry to listen to concerns and take action to make sure the right protections are in place.<\/p>\n

I welcome more telecoms companies joining forces to make this a priority, meaning we now have agreement from those responsible for our telecoms infrastructure and those providing mobile and broadband services.<\/p>\n

This will provide much needed reassurance to those relying on these vital devices and I will continue to pressure organisations to do everything in their power to make sure the switchover is seamless and safe.\u201d<\/p><\/blockquote>\n

Digital Infrastructure Minister, Julia Lopez, said:<\/strong><\/p>\n

\u201cWhen a person needs urgent medical attention, they must have confidence that their call for help will be responded to as quickly as possible.<\/p>\n

The recent incidents that left some people disconnected are unacceptable and must not happen again. The Technology Secretary and I are united in pressuring all those responsible to implement mitigations that meet the needs of the most at risk.<\/p>\n

I hope today\u2019s agreement provides some peace of mind to those affected and reassures the millions of vulnerable people in our country that their concerns have been heard far and wide across the whole industry.\u201d<\/p><\/blockquote>\n

In an ideal world, the UK Government, ISPs and network operators would have set out such a charter years ago, rather than in the last couple of years of an active withdrawal programme. Particularly as many of the issues highlighted above have been known about for the best part of almost a decade. But better late than never.<\/p>\n

Finally, it\u2019s worth pointing out that BT<\/a> and Openreach<\/a> are currently testing an additional (SOTAP for Analogue<\/strong><\/a>) phone line product that does NOT require a broadband connection to function, is powered (no need for battery backup) and will be targeted at vulnerable and edge use cases (inc. CNI) users \u2013 those with old analogue phone lines who would otherwise \u201cface challenges<\/em>\u201d in migrating to IP based voice solutions by 2025.<\/p>\n

The solution, once introduced, would not be available for new service provisions (only existing customers) and is intended to be a temporary product (possibly running until around 2030). In theory, this would allow more time for people and networks to adapt, but it won\u2019t be launched until later in 2024 and is arriving quite late to the party.<\/p>\n

One annoying caveat with SOTAP for Analogue is that it seems to be targeted at vulnerable users, whereas we think this should be extended to include a definition for “vulnerable areas<\/em>” (e.g. those where protracted power cuts are common and mobile signals are extremely weak to non-existent).<\/p>\n

UPDATE 3:19pm<\/strong><\/p>\n

The government (DSIT) has informed us of a mistake in their original release, which stated that Sky were one of the network operators (wholesale) to sign the charter. But apparently Sky has yet to formally sign, although their retail ISP division did sign the previous charter.<\/p>\n","protected":false},"excerpt":{"rendered":"

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.<\/p>\n","protected":false},"author":1,"featured_media":36471,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[474,38,66,74,475,81],"class_list":["post-37473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-bt","tag-politics","tag-sky-broadband","tag-talktalk","tag-virgin-media","tag-voip"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112076352022027619","error":""},"yoast_head":"\nMore UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-11T09:28:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-11T15:24:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/12\/nggallery_import\/phone_voip_and_handset.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1172\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE\",\"datePublished\":\"2024-03-11T09:28:32+00:00\",\"dateModified\":\"2024-03-11T15:24:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html\"},\"wordCount\":1158,\"commentCount\":11,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/nggallery_import\\\/phone_voip_and_handset.jpg\",\"keywords\":[\"BT\",\"Politics\",\"Sky Broadband\",\"TalkTalk\",\"Virgin Media\",\"voip\"],\"articleSection\":[\"ISP News\",\"Key Developments\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html\",\"name\":\"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/nggallery_import\\\/phone_voip_and_handset.jpg\",\"datePublished\":\"2024-03-11T09:28:32+00:00\",\"dateModified\":\"2024-03-11T15:24:14+00:00\",\"description\":\"The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/nggallery_import\\\/phone_voip_and_handset.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/nggallery_import\\\/phone_voip_and_handset.jpg\",\"width\":1172,\"height\":1000,\"caption\":\"phone_voip_and_handset by 123RF ID 70258122\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2024\\\/03\\\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE - ISPreview UK","description":"The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html","og_locale":"en_GB","og_type":"article","og_title":"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE - ISPreview UK","og_description":"The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2024-03-11T09:28:32+00:00","article_modified_time":"2024-03-11T15:24:14+00:00","og_image":[{"width":1172,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/12\/nggallery_import\/phone_voip_and_handset.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE","datePublished":"2024-03-11T09:28:32+00:00","dateModified":"2024-03-11T15:24:14+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html"},"wordCount":1158,"commentCount":11,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/12\/nggallery_import\/phone_voip_and_handset.jpg","keywords":["BT","Politics","Sky Broadband","TalkTalk","Virgin Media","voip"],"articleSection":["ISP News","Key Developments"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html","name":"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/12\/nggallery_import\/phone_voip_and_handset.jpg","datePublished":"2024-03-11T09:28:32+00:00","dateModified":"2024-03-11T15:24:14+00:00","description":"The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/12\/nggallery_import\/phone_voip_and_handset.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/12\/nggallery_import\/phone_voip_and_handset.jpg","width":1172,"height":1000,"caption":"phone_voip_and_handset by 123RF ID 70258122"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/more-uk-providers-commit-to-protect-vulnerable-users-during-digital-phone-switch.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/37473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=37473"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/37473\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/36471"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=37473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=37473"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=37473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}