{"id":37486,"date":"2024-03-12T11:04:53","date_gmt":"2024-03-12T11:04:53","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37486"},"modified":"2024-03-12T15:13:02","modified_gmt":"2024-03-12T15:13:02","slug":"delays-allegedly-hit-virgin-medias-uk-xgs-pon-full-fibre-upgrade","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/delays-allegedly-hit-virgin-medias-uk-xgs-pon-full-fibre-upgrade.html","title":{"rendered":"Delays Allegedly Hit Virgin Media’s UK Full Fibre Broadband Upgrade"},"content":{"rendered":"

Several sources have indicated to ISPreview that broadband ISP Virgin Media<\/a>’s (VMO2) Project Mustang programme, which is upgrading existing Hybrid Fibre Coax (HFC) network areas with Fibre-to-the-Premises (FTTP<\/a> \/ XGS-PON) technology, has allegedly been hit by delays – partly due to issues with billing and ordering systems.<\/p>\n

At present around 14.3 million properties out of Virgin Media<\/a>\u2019s total 17 million “Homes Serviceable<\/em>” are currently still covered via their older HFC network using DOCSIS<\/a> 3.1 technology. On top of that, some premises are also being served by FTTP<\/a> using the older Radio Frequency over Glass<\/strong> (RFoG) approach to ensure compatibility (somewhere around c.2 million prems).<\/p>\n

NOTE:<\/strong> Project Mustang is a separate project to nexfibre<\/a>’s roll-out of FTTP<\/a> to cover \u201cup to<\/em>\u201d 7 million UK homes in areas NOT currently served by VM’s own network \u2013 starting with 5 million by 2026.<\/div>\n

The operator\u2019s existing HFC network is already capable of gigabit speeds, but VMO2 needed to go beyond this in order to stay competitive. The solution they chose, which officially began its deployment phase in early 2022 (here<\/a>), was to upgrade all of their existing HFC areas \u2013 at a cost of c.\u00a3100 per home (i.e. using their existing ducts to avoid new trenching) \u2013 to support the latest 10Gbps XGS-PON powered FTTP technology by 2028 (aka \u2013 Project Mustang<\/strong>).<\/p>\n

The physical network upgrade programme has, so far as we can tell, been making reasonable progress (i.e. they completed c.1 million premises in 2023 during the initial ramp-up). But Virgin Media<\/a> has thus far declined to set a clear date for when the first products on this new network, which is initially being deployed alongside their existing HFC infrastructure (the withdrawal of HFC will come later), will become accessible to consumers.<\/p>\n

The closest we’ve come to an official launch date occurred in April 2023 when Virgin’s Director of Fixed Infrastructure, Engineering and Delivery, Matt Tully<\/strong>, said (here<\/a>) that the new network would be going live for customer sales “at some point later this year<\/em>.” Sadly, VMO2 promptly removed Matt’s otherwise excellent video presentation, perhaps because he revealed a little too much information.<\/p>\n

Matt Tully, VM’s Director of Fixed Infrastructure, Engineering and Delivery, said:<\/strong><\/p>\n

“Later this year we\u2019ll be going to that ready for sale stage, we\u2019ll be doing trials all summer on this brownfield network and then, at some point later this year, this network will be going live and ready for sale. And then from that point on, every home we build will be fully active day-by-day as we grow this network<\/em>.”<\/p><\/blockquote>\n

The catch here is that we’re now in March 2024 and there’s still no sign of any XGS-PON based products going live in Project Mustang areas. Meanwhile, Virgin Media has launched a new 2Gbps package and symmetric speed add-on (here<\/a>), but this is currently only available to those in newly built nexfibre<\/a>’s areas (c. 1 million premises passed) – the package options in Project Mustang areas, once live, are expected to mirror these.<\/p>\n

Several of our sources within the operator have acknowledged that it’s taking longer than expected to put the new service live. The current expectation, we’re told, is that this might not happen until sometime in the second half of 2024 (we’ve had conflicting feedback on whether this means Q3 or Q4).<\/p>\n

One of our sources indicated that the issue was down to the state of Virgin Media’s billing\/ordering system, which is allegedly not yet ready to take orders for XGS-PON based products in HFC areas. Naturally, this will be a bit more complex than in nexfibre<\/a> areas, which is because Virgin also has to manage a transition between the old and new networks at the same time.<\/p>\n

Virgin will of course want to get the Project Mustang areas live as soon as they’re able, since they’ve so far spent a fair amount of money (we’d assume upwards of \u00a3100m) on an upgrade programme that isn’t yet able to deliver them any revenue. The operator declined to comment when we raised the issue of delays, but they did claim that Project Mustang is continuing to progress as planned, which is easy to say when – officially – a solid launch date has never been set.<\/p>\n

We’re very much looking forward to the new upgrade going live, thanks to the significant performance improvements it seems set to bring.<\/p>\n","protected":false},"excerpt":{"rendered":"

Several sources have indicated to ISPreview that broadband ISP Virgin Media’s (VMO2) Project Mustang programme, which is upgrading existing Hybrid Fibre Coax (HFC) network areas with Fibre-to-the-Premises (FTTP \/ XGS-PON) technology, has allegedly been hit by delays – partly due to issues with billing and ordering systems.<\/p>\n","protected":false},"author":1,"featured_media":30251,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,32,475],"class_list":["post-37486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112082393181985230","error":""},"yoast_head":"\nDelays Allegedly Hit Virgin Media's UK Full Fibre Broadband Upgrade - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Several sources have indicated to ISPreview that broadband ISP Virgin Media's (VMO2) Project Mustang programme, which is upgrading existing Hybrid Fibre\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/delays-allegedly-hit-virgin-medias-uk-xgs-pon-full-fibre-upgrade.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delays Allegedly Hit Virgin Media's UK Full Fibre Broadband Upgrade - 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