{"id":37577,"date":"2024-03-19T10:51:02","date_gmt":"2024-03-19T10:51:02","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37577"},"modified":"2024-03-19T10:53:10","modified_gmt":"2024-03-19T10:53:10","slug":"ofcom-investigates-uk-voip-provider-vonage-of-999-access","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/ofcom-investigates-uk-voip-provider-vonage-of-999-access.html","title":{"rendered":"Ofcom Investigates UK VoIP Provider Vonage over 999 Access"},"content":{"rendered":"

The UK telecoms regulator has today launched an own-initiative investigation into Vonage<\/a>‘s internet phone (VoIP \/ Cloud) service, which follows an incident resulting in disruption for its business customers to emergency call (999) services during October and November 2023.<\/p>\n

The regulator\u2019s existing General Conditions<\/a> rules (e.g. General Condition A3.2 and sections 105A, 105C and 105K of the Communications Act 2003) require every communications provider to \u201censure the fullest possible availability of public communications services at all times, including in the event of a disaster or catastrophic network failure, and uninterrupted access to emergency organisations<\/em>.\u201d<\/p>\n

Naturally, any failure of such communications, particularly to the emergency services, is extremely serious and could result in a loss of life. This is particularly relevant now that broadband ISPs and their customers are increasingly switching away from traditional phone line services and on to IP-based phone alternatives, which may be more exposed to connectivity problems and power cuts etc.<\/p>\n

Ofcom’s Statement<\/strong><\/a><\/p>\n

Our rules require providers to take all necessary measures to ensure uninterrupted access to emergency organisations as part of any call services offered. Providers must also take appropriate and proportionate measures to identify and reduce the risks of the availability, performance or functionality of their network or service being compromised.<\/p>\n

Additionally, providers are also required to take appropriate and proportionate measures to prevent adverse effects from any such compromise. In the event there are negative effects, they should take steps to remedy or mitigate those effects.<\/p>\n

Providers are also required to inform Ofcom<\/a>, as soon as reasonably practicable, of any security compromise that has a significant effect on the operation of a network or service.<\/p>\n

Our investigation will seek to establish the facts surrounding the incident and examine whether there are reasonable grounds to believe that Vonage has failed to comply with its regulatory obligations.<\/p><\/blockquote>\n

Sadly, it’s not the first time that Vonage has found themselves the subject of such an investigation. Back in December 2018 the operator was fined \u00a324,500<\/strong> (here<\/a>) after Ofcom<\/a> discovered that they had \u201cfailed to provide uninterrupted access<\/em>\u201d to the emergency services. At the time the operator said it had made changes to its network and testing processes to minimise the risk of a similar incident occurring in the future.<\/p>\n

Investigations like this tend to be quite a slow and complex process, which means that we probably won’t learn the final outcome for a while (possibly by early next year).<\/p>\n","protected":false},"excerpt":{"rendered":"

The UK telecoms regulator has today launched an own-initiative investigation into Vonage‘s internet phone (VoIP \/ Cloud) service, which follows an incident resulting in disruption for its business customers to emergency call (999) services during October and November 2023.<\/p>\n","protected":false},"author":1,"featured_media":30237,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36,479,81],"class_list":["post-37577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ofcom-regulation","tag-security","tag-voip"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112121974924828401","error":""},"yoast_head":"\nOfcom Investigates UK VoIP Provider Vonage over 999 Access - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The UK telecoms regulator has today launched an own-initiative investigation into Vonage's internet phone (VoIP \/ Cloud) service, which follows an\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/ofcom-investigates-uk-voip-provider-vonage-of-999-access.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom Investigates UK VoIP Provider Vonage over 999 Access - 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