{"id":37588,"date":"2024-03-19T16:04:17","date_gmt":"2024-03-19T16:04:17","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37588"},"modified":"2024-03-19T16:05:59","modified_gmt":"2024-03-19T16:05:59","slug":"london-isp-community-fibre-cuts-more-jobs-outsources-support","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/london-isp-community-fibre-cuts-more-jobs-outsources-support.html","title":{"rendered":"London ISP Community Fibre Cuts More Jobs, Outsources Support"},"content":{"rendered":"

Network operator and UK broadband ISP CommunityFibre<\/a>, which is building a 10Gbps capable Fibre-to-the-Premises (FTTP<\/a>) network across London and some surrounding areas, has this afternoon confirmed to ISPreview that its making another round of redundancies and is outsourcing customer support to South Africa.<\/p>\n

Just to recap. The operator, which also owns Box Broadband<\/a> \u2013 a similar network that targets Surrey and West Sussex in England (here<\/a>), has so far deployed their network to cover 1 million homes and 212,000 businesses in London (July 2023). CommunityFibre<\/a> were originally aiming to reach 2.2m premises by the end of 2024, but that was dealt a blow at the end of last year after they announced a build pause and job cuts (here<\/a>).<\/p>\n

The bad news today is that there have been more redundancies announced this week. Some of those affected by the latest change promptly informed ISPreview that upwards of 100 UK staff had been notified of potential redundancy on Monday afternoon. One of those affected told us that staff morale was now “rock bottom<\/em>“.<\/p>\n

According to our sources, the latest round of job cuts was said to have been at least partly triggered by the recent decision to “outsource<\/em>” some customer service roles to South Africa.<\/p>\n

A spokesperson for CommunityFibre<\/a> told ISPreview:<\/strong><\/p>\n

“Community Fibre Ltd has grown to become the largest 100% full fibre network in London, covering 1.3 million properties across the capital. Hundreds of thousands of residents and businesses have chosen to join Community Fibre for lower prices, faster speeds, and a better service.<\/p>\n

To continue to offer our market-leading products at the lowest prices to customers, Community Fibre must keep evolving by scaling our operations in an affordable and sustainable manner, to deliver and maintain our standards of customer service. This has included offshoring some but not all our service operation to a proven tried partner CCI in South Africa, with a significant part still based in the UK.<\/p>\n

There will be some redundancies, but these will be phased over the next three months to ensure we maintain our high standard of service for our customers.”<\/p><\/blockquote>\n

As we’ve said before, UK network operators continue to be under a lot of strain, particularly from rising levels of competition (price and overbuild etc.), rising build and lease costs, high interest rates (i.e. making it hard to raise fresh investment) and the need to generate a good level of take-up in order to satisfy investors. Due to this we’ve seen a growing number of operators slowing their build and cutting jobs as they re-focus on growing take-up.<\/p>\n","protected":false},"excerpt":{"rendered":"

Network operator and UK broadband ISP CommunityFibre, which is building a 10Gbps capable Fibre-to-the-Premises (FTTP) network across London and some surrounding areas, has this afternoon confirmed to ISPreview that its making another round of redundancies and is outsourcing customer support to South Africa.<\/p>\n","protected":false},"author":1,"featured_media":37257,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[1491,56],"class_list":["post-37588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-community-fibre","tag-fttp"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112123206588978232","error":""},"yoast_head":"\nLondon ISP Community Fibre Cuts More Jobs, Outsources Support - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Network operator and UK broadband ISP CommunityFibre, which is building a 10Gbps capable Fibre-to-the-Premises (FTTP) network across London and some\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/london-isp-community-fibre-cuts-more-jobs-outsources-support.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"London ISP Community Fibre Cuts More Jobs, Outsources Support - 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