{"id":37631,"date":"2024-03-25T10:34:06","date_gmt":"2024-03-25T10:34:06","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37631"},"modified":"2024-03-25T10:35:19","modified_gmt":"2024-03-25T10:35:19","slug":"4th-utility-survey-finds-confusion-over-uk-broadband-terminology","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/4th-utility-survey-finds-confusion-over-uk-broadband-terminology.html","title":{"rendered":"4th Utility Survey Finds Confusion Over UK Broadband Terminology"},"content":{"rendered":"

Network builder and ISP 4th Utility<\/a>, which is deploying a gigabit speed Fibre-to-the-Premises (FTTP<\/a>) network to UK homes and large residential buildings, has today published the results from a new survey of 2,000 people that found a “major<\/em>” lack of understanding amongst consumers of crucial broadband terms.<\/p>\n

The “Great British Broadband Survey<\/a>” found that only 1 in 5 UK residents know what “full fibre<\/em>” means, which they claim is “despite the fact it\u2019s already being used by most households<\/em>“. But according to Ofcom<\/a>, at present only 28% of those able to get a full fibre network have actually adopted the service, so this statement isn’t quite correct (they’ve perhaps confused coverage with take-up).<\/p>\n

\n

In fact, the broadband bewilderment stretches further. Even when told the exact meaning of full-fibre, some 20% of respondents still weren\u2019t sure if they had it or not. Some 45% said they did have it, with the remainder saying they didn\u2019t.<\/p>\n

The survey also found a “considerable lack of understanding about crucial terms<\/em>” – not only full-fibre, but words such as bandwidth, FTTP<\/a> \u2013 and what is meant by \u2018superfast\u2019 and \u2018ultrafast\u2019 internet. Even fewer (9%) knew the meaning of terms such as bandwidth or Internet of Things (8%).<\/p>\n

Summary of Key Survey Highlights<\/strong><\/span><\/p>\n

\u27a4 A broadband outage (12%) ranks below a boiler breakdown (30%), water leak (23%) and total blackout (13%) as the household utility nightmare Brits fear the most.<\/p>\n

\u27a4 One in five respondents reported experiencing problems with slow internet at least three times a month. One in three said those problems happen up to twice a month. It\u2019s a cause of friction in many households, with 51% of respondents reporting they argue about slow Wi-Fi, with those heated discussions hitting three in ten of us a few times a month or more.<\/p>\n

\u27a4 Almost half of respondents shell out over \u00a330 a month for their broadband, with the bill for around one in ten coming in at \u00a350+. On average, it found that Brits pay \u00a333.52 a month.<\/p>\n

\u27a4 Over 50% of respondents experienced issues with their broadband speeds, and 14% said those issues are weekly. But correctly identifying the cause can be a challenge, and 7% of respondents even said not turning off their router at night was the culprit.<\/p>\n

\"Broadband-fault-causes\"<\/p><\/blockquote>\n

In fairness, consumer confusion over broadband terminology and acronyms is not a new problem, and it isn’t helped by the fact that governments and regulators frequently change their definitions. For example, in the UK “superfast broadband<\/em>” used to mean download speeds of 24Mbps or faster, but this was later revised to 30Mbps+ to match the EU and these days it’s becoming increasingly tedious to think of either speed as being truly “superfast<\/em>“.<\/p>\n

Likewise, much of the industry tends to think of 100Mbps+ as being the start of “ultrafast<\/em>” performance, but Ofcom<\/a> rather oddly decided to define it as 300Mbps+. Little wonder that most people prefer to just look at the advertised service speeds of a package to help them understand its performance (i.e. you don’t strictly need to know the jargon, you just want the service to work and work at the speed promised).<\/p>\n

Speaking of which, Ofcom<\/a> recently finalised new guidelines (here<\/a>) that will effectively only allow broadband ISPs to use terms like \u201cfibre<\/em>\u201d and \u201cfull-fibre<\/em>\u201d if their network brings fibre optic cables all the way to your home (FTTP<\/a>\/B), which should help to end over a decade of terminology abuse (e.g. ISPs describing slower hybrid-fibre connections like FTTC<\/a> as being \u201cfibre broadband<\/em>\u201c). But this won\u2019t be introduced until later in 2024.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Network builder and ISP 4th Utility, which is deploying a gigabit speed Fibre-to-the-Premises (FTTP) network to UK homes and large residential buildings, has today published the results from a new survey of 2,000 people that found a “major” lack of understanding amongst consumers of crucial broadband terms.<\/p>\n","protected":false},"author":1,"featured_media":25538,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[34],"class_list":["post-37631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-statistics"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112155882203770142","error":""},"yoast_head":"\n4th Utility Survey Finds Confusion Over UK Broadband Terminology - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Network builder and ISP 4th Utility, which is deploying a gigabit speed Fibre-to-the-Premises (FTTP) network to UK homes and large residential buildings,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/4th-utility-survey-finds-confusion-over-uk-broadband-terminology.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4th Utility Survey Finds Confusion Over UK Broadband Terminology - 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