{"id":37644,"date":"2024-03-26T08:46:38","date_gmt":"2024-03-26T08:46:38","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37644"},"modified":"2024-03-26T08:52:24","modified_gmt":"2024-03-26T08:52:24","slug":"no-easy-route-to-fttp-from-g-fast-on-uk-isp-sky-broadband","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/no-easy-route-to-fttp-from-g-fast-on-uk-isp-sky-broadband.html","title":{"rendered":"No Easy Route to FTTP from G.fast on UK ISP Sky Broadband"},"content":{"rendered":"

Customers of Sky Broadband<\/a>’s old G.fast<\/a> based “Ultrafast<\/em>” broadband packages on Openreach<\/a>’s UK network, specifically those looking to upgrade to one of the provider’s latest full fibre (FTTP<\/a>) based packages, are still struggling to do so – after several years – due to the ongoing lack of a smooth upgrade path.<\/p>\n

In case anybody has forgotten. G.fast<\/a><\/strong> was an interim hybrid-fibre technology, which was capable of download speeds up to around 300Mbps, but which ultimately ended up being abandoned (here<\/a>) in favour of a greater focus on rolling out Fibre-to-the-Premises<\/strong> technology. The service only ever covered around 2.8 million UK premises, and Sky remains one of the few ISPs to still offer it (here<\/a>).<\/p>\n

Openreach<\/a> has since overbuilt many of their G.fast<\/a> areas with FTTP<\/a> and so naturally some of Sky’s existing customers on their older ultrafast plans have been trying to upgrade. The catch is that Sky Broadband<\/a> still seems to lack a smooth upgrade path, which results in somewhat of a messy approach.<\/p>\n

Customers who attempt to upgrade are typically being given one of several alternative options, each with their own unique caveats (assuming you can get Sky’s support to recognise FTTP<\/a> availability in a G.fast area, which is another issue). The first option is usually a tedious downgrade to ADSL<\/a> and then upgrade to FTTP, which results in the user having to suffer a period of very slow speeds.<\/p>\n

The other option is to cancel the existing package and then order FTTP as a new service from Sky, but this can sometimes result in the loss of an existing phone number, as well as the possibility of downtime and complications for those still within a minimum contract term (though we understand Sky will sometimes waive the usual penalties). Suffice to say, it’s a bit of a mess.<\/p>\n

The issue has come up a few times in our inbox over the past few months, and a bit of Googling also found similar gripes on Sky’s Community Forum<\/a> (and here<\/a>).<\/p>\n

Example Customer Complaint 1<\/strong><\/p>\n

An engineer and sky customer service told me at the time that I could “upgrade” to FTTP when it was available. Now that is it, I’m told I’d be without the net for two weeks as I would have to cancel before I could re-order. I can’t do that as I work from home and need the net.<\/p><\/blockquote>\n

Example Customer Complaint 2<\/strong><\/p>\n

I’m in exactly the same position. But it took a long time for Sky to admit that I couldn’t upgrade from G.Fast to FTTP. They kept saying that it wasn’t available. It’s only when my new neighbour got full fibre and I pressed the matter, that they admitted it was available but I couldn’t upgrade.<\/p>\n

As a long term Sky customer (almost 25 years), this is the most disapointed I’ve been. When my contract ends in February, unless they can give me a definite date for when I can upgrade, I will be cancelling my Sky Broadband<\/a>.<\/p><\/blockquote>\n

Example Customer Complaint 3<\/strong><\/p>\n

Called tonight as was excited to see openreach<\/a> have finally finished installing fttp in my area. Currently on g.fast, since Mid 2020. Initially told no other ultrafast fibre products were available in my area until I pointed out Sky’s own website says it is, as does openreach.<\/p>\n

Then got told that I’d have to downgrade to ADSL<\/a> first, which isn’t an option give I’ve got Sky Glass<\/a> and 3 Stream boxes, work from home and have 2 teenage sons who game constantly and would kill me if we only got 4Mbps for even a second.<\/p>\n

Next option they came up with was to change provider to a fttp product and then cancel during the cooloff period and come back to Sky. Not sure why anyone would do that. Was told it was a known system issue that was being worked on, but given this thread is 6 months old it doesn’t seem to be a priority.<\/p><\/blockquote>\n

The fact that Sky Broadband will only have a relatively tiny G.fast base and has yet to resolve this problem, after several years of waiting, suggests to us that the provider may not have much interest in spending the money to adapt their ordering systems to support a smooth transition to FTTP. But hopefully we\u2019re wrong and the mantra of better late than never holds true.<\/p>\n

The irony of all this is that it means the most straightforward way for Sky’s G.fast users to get FTTP is by switching away to a different ISP, which is the path some of those in this boat have already opted to take. We have asked Sky for a comment and await their response.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of Sky Broadband’s old G.fast based “Ultrafast” broadband packages on Openreach’s UK network, specifically those looking to upgrade to one of the provider’s latest full fibre (FTTP) based packages, are still struggling to do so – after several years – due to the ongoing lack of a smooth upgrade path.<\/p>\n","protected":false},"author":1,"featured_media":35008,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,417,69,66],"class_list":["post-37644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-g-fast","tag-bt-openreach","tag-sky-broadband"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112161122055198392","error":""},"yoast_head":"\nNo Easy Route to FTTP from G.fast on UK ISP Sky Broadband - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of Sky Broadband's old G.fast based "Ultrafast" broadband packages on Openreach's UK network, specifically those looking to upgrade to one of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/no-easy-route-to-fttp-from-g-fast-on-uk-isp-sky-broadband.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"No Easy Route to FTTP from G.fast on UK ISP Sky Broadband - 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