{"id":37665,"date":"2024-03-28T00:01:04","date_gmt":"2024-03-28T00:01:04","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=37665"},"modified":"2024-03-27T14:37:06","modified_gmt":"2024-03-27T14:37:06","slug":"smaller-uk-broadband-isps-beat-big-providers-in-which-ranking","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2024\/03\/smaller-uk-broadband-isps-beat-big-providers-in-which-ranking.html","title":{"rendered":"Smaller UK Broadband ISPs Beat BIG Providers in Which? Ranking"},"content":{"rendered":"

Consumer magazine Which?<\/a> has today published the results of their latest 2024 ranking of home broadband providers, which found that smaller ISPs like CommunityFibre<\/a>, Zen Internet<\/a> and Hyperoptic<\/a> topped the table and eclipsed the biggest providers that now mostly inhabit the bottom half of the table.<\/p>\n

The latest ranking is based on a survey of 4,471 people who had a contract for home broadband in December 2023 and January 2024. The survey itself typically asked respondents to rate each provider across several different categories, including speed, reliability, value for money, ease of contacting, customer service, ease of setup, overall communication and technical support.<\/p>\n

The broadband providers were also awarded an overall customer score (%), which is usually based on customer satisfaction and likelihood to recommend. Overall, the highest rated provider (customer score) was London ISP CommunityFibre<\/a> on 71%, although they failed to secure Which?’s “Recommended Provider<\/em>” gong because only ISPs that support Ofcom<\/a>’s speed code and automatic compensation schemes are eligible for that.<\/p>\n

The Recommended Provider<\/strong> for 2024 was thus named as Zen Internet<\/a>, which on a score of 70% was only slightly behind CommunityFibre<\/a>. After that came Hyperoptic<\/a> (68%), which also scooped an award for being Great Value<\/strong>. By comparison, most of the biggest providers could be found languishing in the bottom half of the table.<\/p>\n

Which?’s Recommended Broadband ISPs for H1 2024<\/strong><\/span>
\nCommunityFibre – 71%
\nZen Internet<\/a> – 70% (RECOMMENDED PROVIDER)
\nHyperoptic<\/a> – 68% (GREAT VALUE)
\nUtility Warehouse – 67%
\nEE<\/a> Broadband – 66%
\nVodafone<\/a> – 65%
\nPlusnet<\/a> – 64%
\nTalkTalk<\/a> – 63%
\nBT<\/a> – 62%
\nNOW Broadband (NOW TV<\/a>) – 62%
\nShell Energy – 59%
\nSky Broadband<\/a> – 57%
\nVirgin Media<\/a> – 56%<\/p><\/blockquote>\n

Which? has only published a basic summary of their results<\/a> in public and if you want the full details – showing scores across all the categories – then you’ll need to go out and buy their magazine.<\/p>\n","protected":false},"excerpt":{"rendered":"

Consumer magazine Which? has today published the results of their latest 2024 ranking of home broadband providers, which found that smaller ISPs like CommunityFibre, Zen Internet and Hyperoptic topped the table and eclipsed the biggest providers that now mostly inhabit the bottom half of the table.<\/p>\n","protected":false},"author":1,"featured_media":26369,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,1491,405,148,84,66,34,74,475,96,98],"class_list":["post-37665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-community-fibre","tag-ee","tag-hyperoptic","tag-plusnet","tag-sky-broadband","tag-statistics","tag-talktalk","tag-virgin-media","tag-vodafone","tag-zen-internet"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/112170380259259796","error":""},"yoast_head":"\nSmaller UK Broadband ISPs Beat BIG Providers in Which? 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